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1 ENERGY REPORT
September 2016
Issue 8 | September 2016
September 2016 | Navigating a changing energy landscape
Germany
Finally putting crisis theory
into practice
PAGE
4
Japan
The Power of Foreign
Correspondents for
Effective PR
PAGE
7
Italy
Crisis and social media: how to
avoid fuelling the flame
PAGE
10
UK
Establishing a position of
leadership in the energy industry;
why bother?
PAGE
5
ENERGY
REPORT
2 ENERGY REPORT
September 2016
Contents
Contents
Introduction 	 3
Finally putting crisis theory into practice	 4
Establishing a position of leadership in the energy
industry; why bother?	 5
The power of foreign correspondents for
effective PR	 7
Engaging stakeholders through inspiration	 9
Crisis and social media: how to avoid
fuelling the flame	 10
Historic energy agreement provides opening for
more wind power investments	 12
MSLGROUP can make the difference	 14
2
3 ENERGY REPORT
September 2016
Welcome to our latest edition of On. The energy world is familiar with
change, but even for such a dynamic industry 2016 has already seen some
rapid developments. In this issue we have reflected on some of the areas of
uncertainty that have characterised the global energy industry so far this
year, and discussed where we have seen clients using communications to
manage their corporate positioning and prepare accordingly.
In the UK, the vote for Brexit has triggered a raft of uncertainty and possible
changes of direction. The new UK Prime Minister, Theresa May, dissolved
the Department of Energy & Climate Change and wove it into a new
Business, Energy and Industrial Strategy department. Her overhaul also
precipitated the postponement of billions of pounds of offshore wind farm
subsidy contract auctions and triggered a surprise decision to review the
plans for the £18bn Hinkley Point nuclear power in Somerset before the final
go-ahead was granted a few weeks later.
In Germany, home of the green power-focused “Energiewende” policy,
Parliament announced new legislation in July to introduce competitive
auctions for renewables support, shedding the feed-in tariffs that have
helped drive the dramatic increase in renewables there since the 1990s.
In Oil and Gas, we have seen some major developments on the global stage
too, with Iran returning to exporting oil, US shale producers continuing to
weather low oil prices unexpectedly well, and Norway showing that it is
possible to be profitable at less than $25 a barrel in the inclement waters of
the North Sea at its huge Johan Sverdrup project.
Such a volatile environment is daunting for those who operate and
communicate in the energy industry. To be ready to navigate this landscape
takes leadership, preparation, engagement and smart communications.
In this edition of On, we look at how energy companies can establish a
position of leadership, going beyond simple brand-building. We also look
at how organisations can help ensure they are prepared, both through
realistic crisis preparation exercises and by learning how to handle social
media adeptly. We examine examples of how a global energy company has
broadened and deepened its engagement with audiences in the Netherlands
and how firms have cleverly upgraded their media relations, increasing
international press coverage and communicating with more impact.
It is an oft repeated truism that reputations take years to build and minutes to
ruin. We hope this edition will provide you with some practical insight into
how MSLGROUP has helped its clients protect and grow their reputations
and how to prepare for the unexpected.
Nick Bastin
Partner, CNC, Head of Energy MSLGROUP
Introduction
3
4 ENERGY REPORT
September 2016
Energy companies are generally exposed to a broad
range of risks. Risks that ‘naturally’ derive from business
operations: spanning from upstream production all the
way to downstream distribution of energy to a single
household. As seen over and over again in the past, it
seems almost unavoidable to fully mitigate these types of
inherent business risks.
What is more, these risks often have the potential to devel-
op into an existence-threatening crisis for a business, and
one with a large environmental and social impact. Conse-
quently, and for good reason, public atten-
tion is especially significant when the crisis
is energy-related. At first glance, every crisis
might appear different. In reality, most of
them have something in common: the corre-
lated reputational and financial damage.
As Warren Buffet famously said: “It takes
20 years to build a reputation and five min-
utes to ruin it”. A survey by international
law firm Freshfields Bruckhaus Deringer
further underpins the relevance of Buffet’s
quote. According to the findings, nearly one
third of all crises spread internationally dur-
ing the first hour. During the first 24 hours, more than
two thirds of all crises reach up to 11 countries world-
wide. Most importantly though, fewer than half of the
companies impacted by crises will have recovered their
pre-crisis share price after the first year.
Given this essential business threat, it is not surprising
that crisis communications has evolved into an essential
element of any crisis response strategy. As online news
and social media in particular tend to spread extremely
rapidly, corporations need to respond more quickly than
Finally putting crisis theory into practice
Alwin Binder
Germany
alwin.binder@cnc-communications.com
ever before. Their reputation and financial wellbeing de-
pends on it.
Thus, it is essential to be prepared for when the unfore-
seen happens - at any moment. For this purpose, most
energy companies have detailed communications action
plans and crisis manuals at hand. However, how can a
communications team achieve the immediate shift from
theory to practice, when every minute counts?
Without a doubt, the best way to prepare for a commu-
nications crisis is to go through one. What is essential,
is the experience that goes along with it. This realisation
is actually the quintessence of a new wave of crisis sim-
ulation programs: experiencing a realistic crisis scenario
in real time.
These new types of simulations are first and foremost
an opportunity for communications teams to jointly tack-
le a crisis relevant to their business, based
on real cases but in a fabricated and totally
secure data environment. The crisis simula-
tion can bring a nightmare scenario to life,
be it a severe production incident, an envi-
ronmental hazard or a cyber-attack threat
retrieving business-sensitive information.
The simulation itself allows each partic-
ipant to interact with all relevant internal
and external stakeholders. Every move they
make - from one-on-one media relations to
distributing press releases - directly influ-
ences how the public perceives the further
development of the crisis. Online coverage and social
media channels are realistically presented, allowing full
interaction through different channels. In the meantime,
experienced communications consultants manage the
back-end of the simulation and give in-depth feedback
with clear recommendations afterwards.
The experience of the team being confronted by a real-
istic crisis together is the key. This experience will help
them be better prepared, because often the next crisis is
just around the corner.
It takes 20
years to build a
reputation and
five minutes to
ruin it
“
Warren Buffet
5 ENERGY REPORT
September 2016
When you think energy sector you don’t necessarily in-
stantly think consumer brand. When reviewing the UK’s
internationally recognised Superbrands 2016 list it is in-
stantly apparent that not one energy company or brand
features in the Top 20 Consumer Brands list. The list is
instead dominated by the likes of Apple, Rolex, Mercedes-
Benz and Coca-Cola.
Yet the energy sector is actually home to some of
the world’s biggest and most instantly recognisa-
ble brands. Think ExxonMobil, Vattenfall, and RWE.
When reviewing Business Superbrands 2016 rank-
ings, energy, and specially oil and gas outfits, make
up 10% of the top 20 in the form of BP and Shell. The
remainder of the list is unsurprisingly dominated by
so-called ‘sexier’ sectors, including Technology, Finan-
cial Services and Healthcare.
A multitude of organisations have built on their heritage
and invested heavily in brand, especially those that are
end-user-facing. Most of these could be identified any-
where in the world, from Austria to Australia, and many
benefit from owning and managing customer retail sites
and products - Shell being one such example.
But brand, and the ability to be instantly recognisable,
also has its drawbacks, as was demonstrated by BP in
the Gulf of Mexico following the incident in 2010. Instead,
we would argue that demonstrating leadership, especial-
ly in today’s highly sceptical society, brings far greater
levels of positive brand equity.
Yet in a sector that traditionally has low levels of public
trust, challenges in attracting and retaining young talent,
and is considered by some to be the organisations of yes-
terday, how do you establish a position of leadership?
And further still, is it worth it?
The answer to the second question is easier – yes. As
any communications professional will advise, it’s better
to be known for what you want to be known for, rather
than having a brand and perception solely devised by
others.
Answering the first question is harder, with every organ-
isation having its own set of unique challenges. Yet from
our experiences, we are able to provide the following core
principles for success:
Establishing a position of leadership in the energy
industry; why bother?
Liam Clark
UK
liam.clark@cnc-communications.com
5 ENERGY REPORT
November 2015
6 ENERGY REPORT
September 2016
Agree what you want to be
known for	
It sounds simple, yet is by far the hard-
est challenge. Agreeing consensus as to
what you want to be known for in terms
of leadership, especially amongst a man-
agement team, is by the far the hardest
part.
Communicate your
organisation’s purpose
You no longer have to be a customer to
hold an opinion or impact an organisa-
tion’s reputation, especially in the energy
sector. Given the industry is much mis-
understood, the necessity to communi-
cate your purpose and role within society
beyond providing safe and reliable energy
production and distribution is clear.
Be human; uncover the strongest
stories and story tellers
Given the nature of the energy industry,
and an ever increasing focus on achiev-
ing greater energy efficiency, the days of
telling an audience to buy more of your
products are over. Additionally, for the
energy sector the product in question
holds little emotional connection or
brand loyalty. There is therefore a need
to identify the strongest stories, from
innovation successes to CSR activities,
and your corporate story tellers to ensure
these are delivered with a personal tone.
There is a need to make it relevant to ‘the
man on the street’… so talking about in-
frastructure integrity won’t cut it.
Operate a channel neutral
approach
A good story has the ability to be de-
ployed through a multitude of channels
and be self-promoting. Channel neutral-
ity is a critical element to reach the end
target.
Measure and refine
Improvement can only be made with
effective measurement. No leadership
campaign should be considered suc-
cessful or unsuccessful until effective
measurement has taken place.
BRAND
1 2
3 4
5
7 ENERGY REPORT
September 2016
Amplifying a partnership
announcement in Japan
In December 2014, a major European automation and
power technology firm announced the formation of a
power grid partnership with Hitachi for a high-voltage,
direct current (HVDC) electric power transmission sys-
tem in Japan. Hitachi organised a major press conference
in Tokyo attended by the CEOs of both firms.
The challenge lay in maximising the impact beyond the
Japanese media - reaching the French and German lan-
guage media in the client’s home market, and the top-tier
international business press. Due to the special character
of the announcement with both CEOs in Japan, activities
in Europe - beyond a joint press release with Hitachi -
were limited. This is where Tokyo-based foreign corre-
spondents came into play.
CNC alerted the key energy journalists from Bloomberg,
Reuters, the Financial Times, the Wall Street Journal and
others, a day in advance. We asked them to stand by for
a major energy-related announcement the following af-
ternoon, without disclosing any details. We then did the
same for all business correspondents of German, French
and Swiss media in Japan.
As expected, most of them attended the press conference.
This despite the late notice - they were only invited to
the event with the closing of the Tokyo Stock Exchange,
i.e. 90 minutes ahead of the press conference, a stand-
ard practice in Japan. Journalists who could not attend
were prepped to make time and space to report on the
announcement.
The resulting international media coverage was extensive
and thoroughly positive. It was mainly driven by the for-
eign correspondents based in Japan, who had a much
higher interest in covering the topic and Japanese focus
than their colleagues back home. The approach worked:
it generated significantly wider coverage for a European
client than targeting Europe-based national energy and
business journalists directly.
Hitting the headlines in Japan
It also works in reverse: European firms can mobilise
Japanese correspondents in Europe to achieve promi-
nent coverage in Japan.
The Japanese energy market remains a closed one; few
companies have announcements as major as the one
above. Hence this also posed a challenge for our client
thyssenkrupp, the German multinational. The compa-
ny is successful in Japan. But it still punches below its
weight in the media, as do so many other foreign firms in
the difficult Japanese market, due to a lack of Japan-spe-
cific announcements.
thyssenkrupp is currently transforming its global image
from a steel manufacturer to an engineering powerhouse
with substantial energy expertise. In Japan, such busi-
ness fields include coke plant and biomass technologies.
Communications activities targeting the energy trade
press are so standard in Japan as to require no mention.
What is of real interest is the role of the German corre-
spondent of The Nikkei, Japan’s largest business news-
paper. By offering him an interview with thyssenkrupp’s
business area CEO in Germany, the company managed
to take awareness levels of its energy expertise among
key Japanese audiences to the next level.
The interview at thyssenkrupp’s Essen headquarters and
the subsequent article focused on the company overall,
its global strategy and strengths. The result was a pos-
itive company profile, without focusing on its still small
presence in Japan. It presented the firm as an interest-
ing global player to watch in Japan, as a competitor or
business partner. This degree of success is not unusual
when working in a strategic and professional way with
foreign correspondents of the Japanese press in Europe.
The article fulfilled two functions: the prominent coverage
in Japan’s leading business daily reached and resonated
with all important stakeholders in Japan. The article also
had the indirect benefit for thyssenkrupp that Japanese
trade media took note and subsequently showed a sub-
stantially higher interest in thyssenkrupp’s news.
Jochen Legewie
Japan
jochen.legewie@cnc-communications.com
The power of foreign correspondents for
effective PR
Smart communications comes in many different shapes and sizes. For really effective global
PR, one major opportunity is often overlooked - foreign correspondents. This is true for all
industries but especially regulated ones such as energy.
Let’s take a closer look at two concrete examples of European firms active in Japan.
7 ENERGY REPORT
November 2015
8 ENERGY REPORT
September 2016
Conclusion
The conclusion is simple. Foreign correspondents are there to be served as
key ‘media clients’ for any international firm. They can offer the opportunity
for effective coverage in a very controlled way. They therefore present an
important component in any global PR strategy.
While energy companies around the world often operate in regulated mar-
kets, the topic of energy remains one of the most globally relevant. Inter-
national comparisons between energy policies and innovations are of spe-
cial interest in Japan, with European companies often perceived as global
pioneers, particularly in the field of renewables. This only underlines the
appeal of working with foreign correspondents, both in the home market
and abroad.
The best thing is, this doesn’t apply just to Japan - it can be replicated
around the world.
9 ENERGY REPORT
September 2016
Engaging stakeholders through inspiration
BP in the Netherlands continually connects with its clients and broader stakeholder base
in a variety of ways. In 2015 it decided to significantly expand these efforts. Instead of a
yearly relationship-building event, BP wanted to organise a number of themed ‘inspiration
sessions’. MSLGROUP in the Netherlands developed a blueprint for the programme and
organisation of these events and for the communications before, during and after the ses-
sions. MSLGROUP and BP have now successfully carried out four such events.
Erik Martens
Netherlands
erik.martens@mslgroup.com
The inspiration sessions focus on content and themes
that are top of the agenda for BP’s clients and partners,
such as fraud prevention and urban distribution. BP plays
a facilitating role as organiser of these sessions, sharing
knowledge, insights and best practice. This role ensures
that the sessions flow naturally and remain informative,
without becoming sales-orientated.
Often a keynote speaker, for example sustainable ener-
gy entrepreneur and innovator Professor Dr Ad van Wijk
– also professor of future energy systems at the Delft
University of Technology - introduces the sessions and
sheds light on the theme from a macro level perspective.
Subsequently, the attendees discuss specific develop-
ments, opportunities and challenges within the theme,
under the guidance of an experienced moderator. The
debates have a constructive character, covering even the
most difficult and contentious topics, and sharing know­
ledge and experiences is considered an enormous bene-
fit by the attendees.
The communications before, during and after the ses-
sions enables sales employees to engage their partners
and sales prospects in a compelling and credible way.
Each session is also followed up with summary mate-
rials, such as factsheets. The inspiration sessions have
been deemed such as success that they will be contin-
ued in 2016.
10 ENERGY REPORT
September 2016
It is a well-known aphorism that reputation takes years
to build and nurture but minutes to destroy. Every day
countless corporate crises reconfirm this truism, explod-
ing in both the real world and the virtual world of so-
cial networks, a space in which they are free to instantly
spread worldwide.
Reputation has never been harder to manage and protect
than in the new communications landscape. The funda-
mental change in communications is the power of the
individual. Every person is an influencer because they
have the platforms and audiences to express opinion, ex-
periences, facts, knowledge and visions.
Over the past few years, hordes of consultants, agen-
cies and digital gurus have panicked organisations with
their crazy case studies of stories with catastrophic out-
comes… And they have been right to do so. Their ac-
Crisis and social media: how to avoid
fuelling the flame
The right assessment of the situation, message and messenger is key to managing, and not
unduly suffering from, any single social media post during a crisis.
Alessandro Chiarmasso
Italy
alessandro.chiarmasso@mslgroup.com
tions have combined to form an important awareness
campaign that is gradually bringing about a new culture
of prevention, listening and willingness to engage. A cul-
tural revolution that started with the smartest multina-
tionals, or those most at risk, and is also slowly seeping
through the other elements of society: SMEs, institutions
and people in the public eye.
However, this sense of anxiety and, at times, panic
brought on by criticism or attacks launched on the so-
cial networks sometimes risks favouring an excessive
reaction. Very often this is not only futile but can actually
have a snowball effect, propagating a fire from a match
that would have gone out on its own, as harmless as a bit
of banter tossed back and forth at a bar.
So, how can we understand what and who can be truly
critical and hold the potential to light a fire and fan its
flames, so that we can prepare to react with decisiveness
and reason? And, how can we do that in just a few min-
utes? Because minutes are crucial in a game like this.
When preparing for a crisis that may very well damage
our reputation, we must have access to tools that allow
us to rapidly assess the message and the messenger in
line with a series of objective parameters that can quickly
be identified.
11 ENERGY REPORT
September 2016
It is therefore key to divide the possible messengers, dis-
tinguishing between normal users and influencers, and
to carefully map the latter by further classifying them into
top-tier, medium and ordinary influencers, where “ordi-
nary” also refers to users capable of influencing people’s
opinion on the internet. This can be performed using a
structured series of parameters defined in advance. Some
of these can be standard, such as the average number
of retweets of a twitter user, rather than the number of
followers. Others can be defined based on the specific
requirements of the company.
The decision whether to “pick up the gauntlet” must also
definitely be made following a considered assessment of
the situation and of each individual blow dealt through
social media. For this reason, as well as setting up a
system for classifying the messengers, it is also impor-
tant to prepare another similar system, for evaluating the
message itself and its negative potential, using a series
of parameters that weigh up characteristics, such as its
relevance (how directly does the issue relate to my com-
pany?), volume (how many people are talking about the
topic?), the emotions it is capable of releasing, the speed
at which it is spreading or the call to action.
If we assign a score to each of the parameters we have
considered, both for the messenger and the message in
question, we will obtain a total value that will rapidly en-
able us to calculate the level of threat posed, and the rel-
ative actions to take.
Given the severe time limitations that social media com-
munication channels impose, this kind of considered as-
sessment can make the difference when protecting brand
reputation. It can also help to manage the various pri-
orities that a critical situation imposes as effectively as
possible, not only on the social networks.
Today, the “Social media threat assessment tool” is one
of the tools included in a modern crisis management
module, for all the companies in the energy sector and
beyond. Together with the other procedures, it is de-
signed to reduce the sense of inadequacy and loss of
control induced by the occurrence of a crisis.
Relevance
How directly does
the issue relate to my
company?
Volume
how many people
are talking about the
topic?
The emotions
it is capable of
releasing
The speed
at which it is
spreading
Call to action
12 ENERGY REPORT
September 2016
June 10th 2016 may go down as an historic date in do-
mestic Swedish politics. It was then that five of the eight
parliamentary parties – including the governing Social
Democratic and Green Parties, the market-liberal Moder-
ates, and the strongly anti-nuclear and pro-biofuel Centre
Party – reached an agreement on energy policy, bringing
to an end a period of over 40 years during which energy
policy represented a political trauma that brought down
governments and determined possible government coa-
litions.
The establishment of this broad agreement – unique in
that it has the support of both the Social Democrats and
the Greens – is a major success for Prime Minister Stefan
Per Ola Bosson
Sweden
perola.bosson@jklgroup.com
Historic energy agreement provides opening for more
wind power investments
Löfven and Energy Minister Ibrahim Baylan. It was previ-
ously considered impossible for the Moderates, the major
market-liberal party, and the Greens to ever endorse a
common energy policy. All parties had to make compro-
mises, of course, but major electricity producers and the
industry have reacted more favourably than anticipated to
the agreement. In brief, the agreement involves:
•	 Abolishment of the heavy tax on nuclear reactors
(corresponding to approximately 7 Euro/MWh)
•	 Some easing of the stringent requirements for nuclear
power companies’ financing solutions for nuclear
waste
•	 Substantial reduction in hydropower tax
•	 Green certificate support scheme for renewable elec-
tricity production, primarily land-based wind power,
extended through 2030 and increased 18 TWh
•	 A non-binding target: Sweden’s electricity production
to be renewable by 2040
Happy politicians at the press conference after the energy agreement June 10th 2016
Photo: Henrik Montgomery/TT
13 ENERGY REPORT
September 2016
A few issues remain for further investigation – a reminder
that the devil is in the details when it comes to energy
policy. The issues postponed by the parties for later de-
cision are: simplified environmental assessment regula-
tions for hydropower, possible introduction of support for
offshore wind power, determination of a national energy
efficiency target, possible need to change the electricity
market’s design, and measures to increase demand flex-
ibility on the electricity market.
The energy agreement represents unexpectedly signifi-
cant financial relief for hydropower owners, as the high
property tax rate on hydropower will be lowered to the
same rate as on other power plants. The high tax was
introduced to counteract windfall profits but has been
criticised in the wake of falling electricity prices.
But relaxing the environmental regulations for handling
hydro plant environmental permits may prove difficult, as
this would require the government (with a Green Party
environmental minister) to push through an easing of
environmental legislation. Such easing is needed unless
hydro production capacity is to be reduced in pace with
the renewal of old environmental permits. The future
solution to this question is one of the energy agreement’s
unresolved issues. With the nuclear phase-out currently
underway in Sweden, hydro capacity will be needed in
future – particularly as balancing power in an electricity
system with an increasing share of wind power.
One positive result of the broad new energy policy
agreement is a reduction of political uncertainty about
the energy issue – which facilitates investments. The
agreement will primarily provide openings for continued
investments in land-based wind power thanks to the ex-
tension of green certificates. New investments in nuclear
will not be of immediate interest, despite the abolishment
of the nuclear power tax. Due to low electricity prices and
stagnant demand for electricity, recouping investments
in nuclear will not be possible. Investments in CHP will
also be low due to stagnant demand. Future decisions
on simplified environmental assessments will determine
whether or not re-investments in older hydro plants will
be made.
Politically, the issue is highly significant. The energy
agreement – following as it does the previous pension
system agreement – demonstrates that Sweden can still
deliver broad political solutions that put an end to years
of dissention.
Like all political decisions, the agreement has a limited
life expectancy. But as long as the agreement’s details
remain unresolved, both sides will have strong incentives
to honour it.
14 ENERGY REPORT
September 2016
personer
MSLGROUP can make the difference
MSLGROUP is Publicis Groupe’s strategic communications and engage-
ment group, advisors in all aspects of communication strategy: from con-
sumer PR to financial communications, from public affairs to reputation
management and from crisis communications to experiential marketing
and events. With more than 3,000 people across 100 offices worldwide,
MSLGROUP is also the largest PR network in Europe, fast-growing China
and India. The group offers strategic planning and counsel, insight-guided
thinking and big, compelling ideas – followed by thorough execution.
MSLGROUP’s Energy Practice is a leader in advising companies from Eu-
rope and around the world on communications issues in the energy sector.
Our European network supports clients that range from large publicly listed
Fortune 500 organisations, to small, privately held companies.
From attracting the best talent, to communications with investors; from cri-
sis preparedness, to corporate reputation management; and from nuclear
to renewables: we understand the key communications issues that keep
energy companies awake at night.
With both breadth and depth of energy communications expertise across
Europe’s key markets, we know that effective, best practice communications
can deliver value to stakeholders across the energy value chain.
If you want to find out more about the work we do, or enquire as to how we
might be able to help, don’t hesitate to contact our team member in your mar-
ket – or contact Nick Bastin at nick.bastin@cnc-communications.com.
Guillaume Herbette
Global CEO MSLGROUP
guillaume.herbette@
mslgroup.com
Nick Bastin
Head of Energy, MSLGROUP
nick.bastin@cnc-communica-
tions.com
Per Ola Bosson
Sweden
per.ola.bosson@jklgroup.com
Alessandro Chiarmasso
Italy
alessandro.chiarmasso@
mslgroup.com
Liam Clark
UK
liam.clark@cnc-communica-
tions.com
Alwin Binder
Germany
alwin.binder@cnc-communi-
cations.com
Lars Lindblad
Sweden
lars.lindblad@jklgroup.com
Marcin Obersztyn
Poland
marcin.obersztyn@mslgroup.
com
Erik Martens
Netherlands
erik.martens@mslgroup.com
Florian Wastl
Germany
florian.wastl@mslgroup.com
Jochen Legewie
Japan
jochen.legewie@cnc-com-
munications.com
David Kingsmill Moore
United Arab Emirates
david.kingsmill-moore@
cnc-communications.com
OUR TEAM
Leonardo Sforza
Brussels
leonardo.sforza@
mslgroup.com
15 ENERGY REPORT
September 2016
www.mslgroup.com
To find out more about
MSLGROUP’s services,
please contact
Nick Bastin
+44 (0) 20 3219 8814
nick.bastin@cnc-communications.com
ENERGY
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Navigating a Changing Energy Landscape - ON Energy Report Sept 2016

  • 1. 1 ENERGY REPORT September 2016 Issue 8 | September 2016 September 2016 | Navigating a changing energy landscape Germany Finally putting crisis theory into practice PAGE 4 Japan The Power of Foreign Correspondents for Effective PR PAGE 7 Italy Crisis and social media: how to avoid fuelling the flame PAGE 10 UK Establishing a position of leadership in the energy industry; why bother? PAGE 5 ENERGY REPORT
  • 2. 2 ENERGY REPORT September 2016 Contents Contents Introduction 3 Finally putting crisis theory into practice 4 Establishing a position of leadership in the energy industry; why bother? 5 The power of foreign correspondents for effective PR 7 Engaging stakeholders through inspiration 9 Crisis and social media: how to avoid fuelling the flame 10 Historic energy agreement provides opening for more wind power investments 12 MSLGROUP can make the difference 14 2
  • 3. 3 ENERGY REPORT September 2016 Welcome to our latest edition of On. The energy world is familiar with change, but even for such a dynamic industry 2016 has already seen some rapid developments. In this issue we have reflected on some of the areas of uncertainty that have characterised the global energy industry so far this year, and discussed where we have seen clients using communications to manage their corporate positioning and prepare accordingly. In the UK, the vote for Brexit has triggered a raft of uncertainty and possible changes of direction. The new UK Prime Minister, Theresa May, dissolved the Department of Energy & Climate Change and wove it into a new Business, Energy and Industrial Strategy department. Her overhaul also precipitated the postponement of billions of pounds of offshore wind farm subsidy contract auctions and triggered a surprise decision to review the plans for the £18bn Hinkley Point nuclear power in Somerset before the final go-ahead was granted a few weeks later. In Germany, home of the green power-focused “Energiewende” policy, Parliament announced new legislation in July to introduce competitive auctions for renewables support, shedding the feed-in tariffs that have helped drive the dramatic increase in renewables there since the 1990s. In Oil and Gas, we have seen some major developments on the global stage too, with Iran returning to exporting oil, US shale producers continuing to weather low oil prices unexpectedly well, and Norway showing that it is possible to be profitable at less than $25 a barrel in the inclement waters of the North Sea at its huge Johan Sverdrup project. Such a volatile environment is daunting for those who operate and communicate in the energy industry. To be ready to navigate this landscape takes leadership, preparation, engagement and smart communications. In this edition of On, we look at how energy companies can establish a position of leadership, going beyond simple brand-building. We also look at how organisations can help ensure they are prepared, both through realistic crisis preparation exercises and by learning how to handle social media adeptly. We examine examples of how a global energy company has broadened and deepened its engagement with audiences in the Netherlands and how firms have cleverly upgraded their media relations, increasing international press coverage and communicating with more impact. It is an oft repeated truism that reputations take years to build and minutes to ruin. We hope this edition will provide you with some practical insight into how MSLGROUP has helped its clients protect and grow their reputations and how to prepare for the unexpected. Nick Bastin Partner, CNC, Head of Energy MSLGROUP Introduction 3
  • 4. 4 ENERGY REPORT September 2016 Energy companies are generally exposed to a broad range of risks. Risks that ‘naturally’ derive from business operations: spanning from upstream production all the way to downstream distribution of energy to a single household. As seen over and over again in the past, it seems almost unavoidable to fully mitigate these types of inherent business risks. What is more, these risks often have the potential to devel- op into an existence-threatening crisis for a business, and one with a large environmental and social impact. Conse- quently, and for good reason, public atten- tion is especially significant when the crisis is energy-related. At first glance, every crisis might appear different. In reality, most of them have something in common: the corre- lated reputational and financial damage. As Warren Buffet famously said: “It takes 20 years to build a reputation and five min- utes to ruin it”. A survey by international law firm Freshfields Bruckhaus Deringer further underpins the relevance of Buffet’s quote. According to the findings, nearly one third of all crises spread internationally dur- ing the first hour. During the first 24 hours, more than two thirds of all crises reach up to 11 countries world- wide. Most importantly though, fewer than half of the companies impacted by crises will have recovered their pre-crisis share price after the first year. Given this essential business threat, it is not surprising that crisis communications has evolved into an essential element of any crisis response strategy. As online news and social media in particular tend to spread extremely rapidly, corporations need to respond more quickly than Finally putting crisis theory into practice Alwin Binder Germany alwin.binder@cnc-communications.com ever before. Their reputation and financial wellbeing de- pends on it. Thus, it is essential to be prepared for when the unfore- seen happens - at any moment. For this purpose, most energy companies have detailed communications action plans and crisis manuals at hand. However, how can a communications team achieve the immediate shift from theory to practice, when every minute counts? Without a doubt, the best way to prepare for a commu- nications crisis is to go through one. What is essential, is the experience that goes along with it. This realisation is actually the quintessence of a new wave of crisis sim- ulation programs: experiencing a realistic crisis scenario in real time. These new types of simulations are first and foremost an opportunity for communications teams to jointly tack- le a crisis relevant to their business, based on real cases but in a fabricated and totally secure data environment. The crisis simula- tion can bring a nightmare scenario to life, be it a severe production incident, an envi- ronmental hazard or a cyber-attack threat retrieving business-sensitive information. The simulation itself allows each partic- ipant to interact with all relevant internal and external stakeholders. Every move they make - from one-on-one media relations to distributing press releases - directly influ- ences how the public perceives the further development of the crisis. Online coverage and social media channels are realistically presented, allowing full interaction through different channels. In the meantime, experienced communications consultants manage the back-end of the simulation and give in-depth feedback with clear recommendations afterwards. The experience of the team being confronted by a real- istic crisis together is the key. This experience will help them be better prepared, because often the next crisis is just around the corner. It takes 20 years to build a reputation and five minutes to ruin it “ Warren Buffet
  • 5. 5 ENERGY REPORT September 2016 When you think energy sector you don’t necessarily in- stantly think consumer brand. When reviewing the UK’s internationally recognised Superbrands 2016 list it is in- stantly apparent that not one energy company or brand features in the Top 20 Consumer Brands list. The list is instead dominated by the likes of Apple, Rolex, Mercedes- Benz and Coca-Cola. Yet the energy sector is actually home to some of the world’s biggest and most instantly recognisa- ble brands. Think ExxonMobil, Vattenfall, and RWE. When reviewing Business Superbrands 2016 rank- ings, energy, and specially oil and gas outfits, make up 10% of the top 20 in the form of BP and Shell. The remainder of the list is unsurprisingly dominated by so-called ‘sexier’ sectors, including Technology, Finan- cial Services and Healthcare. A multitude of organisations have built on their heritage and invested heavily in brand, especially those that are end-user-facing. Most of these could be identified any- where in the world, from Austria to Australia, and many benefit from owning and managing customer retail sites and products - Shell being one such example. But brand, and the ability to be instantly recognisable, also has its drawbacks, as was demonstrated by BP in the Gulf of Mexico following the incident in 2010. Instead, we would argue that demonstrating leadership, especial- ly in today’s highly sceptical society, brings far greater levels of positive brand equity. Yet in a sector that traditionally has low levels of public trust, challenges in attracting and retaining young talent, and is considered by some to be the organisations of yes- terday, how do you establish a position of leadership? And further still, is it worth it? The answer to the second question is easier – yes. As any communications professional will advise, it’s better to be known for what you want to be known for, rather than having a brand and perception solely devised by others. Answering the first question is harder, with every organ- isation having its own set of unique challenges. Yet from our experiences, we are able to provide the following core principles for success: Establishing a position of leadership in the energy industry; why bother? Liam Clark UK liam.clark@cnc-communications.com 5 ENERGY REPORT November 2015
  • 6. 6 ENERGY REPORT September 2016 Agree what you want to be known for It sounds simple, yet is by far the hard- est challenge. Agreeing consensus as to what you want to be known for in terms of leadership, especially amongst a man- agement team, is by the far the hardest part. Communicate your organisation’s purpose You no longer have to be a customer to hold an opinion or impact an organisa- tion’s reputation, especially in the energy sector. Given the industry is much mis- understood, the necessity to communi- cate your purpose and role within society beyond providing safe and reliable energy production and distribution is clear. Be human; uncover the strongest stories and story tellers Given the nature of the energy industry, and an ever increasing focus on achiev- ing greater energy efficiency, the days of telling an audience to buy more of your products are over. Additionally, for the energy sector the product in question holds little emotional connection or brand loyalty. There is therefore a need to identify the strongest stories, from innovation successes to CSR activities, and your corporate story tellers to ensure these are delivered with a personal tone. There is a need to make it relevant to ‘the man on the street’… so talking about in- frastructure integrity won’t cut it. Operate a channel neutral approach A good story has the ability to be de- ployed through a multitude of channels and be self-promoting. Channel neutral- ity is a critical element to reach the end target. Measure and refine Improvement can only be made with effective measurement. No leadership campaign should be considered suc- cessful or unsuccessful until effective measurement has taken place. BRAND 1 2 3 4 5
  • 7. 7 ENERGY REPORT September 2016 Amplifying a partnership announcement in Japan In December 2014, a major European automation and power technology firm announced the formation of a power grid partnership with Hitachi for a high-voltage, direct current (HVDC) electric power transmission sys- tem in Japan. Hitachi organised a major press conference in Tokyo attended by the CEOs of both firms. The challenge lay in maximising the impact beyond the Japanese media - reaching the French and German lan- guage media in the client’s home market, and the top-tier international business press. Due to the special character of the announcement with both CEOs in Japan, activities in Europe - beyond a joint press release with Hitachi - were limited. This is where Tokyo-based foreign corre- spondents came into play. CNC alerted the key energy journalists from Bloomberg, Reuters, the Financial Times, the Wall Street Journal and others, a day in advance. We asked them to stand by for a major energy-related announcement the following af- ternoon, without disclosing any details. We then did the same for all business correspondents of German, French and Swiss media in Japan. As expected, most of them attended the press conference. This despite the late notice - they were only invited to the event with the closing of the Tokyo Stock Exchange, i.e. 90 minutes ahead of the press conference, a stand- ard practice in Japan. Journalists who could not attend were prepped to make time and space to report on the announcement. The resulting international media coverage was extensive and thoroughly positive. It was mainly driven by the for- eign correspondents based in Japan, who had a much higher interest in covering the topic and Japanese focus than their colleagues back home. The approach worked: it generated significantly wider coverage for a European client than targeting Europe-based national energy and business journalists directly. Hitting the headlines in Japan It also works in reverse: European firms can mobilise Japanese correspondents in Europe to achieve promi- nent coverage in Japan. The Japanese energy market remains a closed one; few companies have announcements as major as the one above. Hence this also posed a challenge for our client thyssenkrupp, the German multinational. The compa- ny is successful in Japan. But it still punches below its weight in the media, as do so many other foreign firms in the difficult Japanese market, due to a lack of Japan-spe- cific announcements. thyssenkrupp is currently transforming its global image from a steel manufacturer to an engineering powerhouse with substantial energy expertise. In Japan, such busi- ness fields include coke plant and biomass technologies. Communications activities targeting the energy trade press are so standard in Japan as to require no mention. What is of real interest is the role of the German corre- spondent of The Nikkei, Japan’s largest business news- paper. By offering him an interview with thyssenkrupp’s business area CEO in Germany, the company managed to take awareness levels of its energy expertise among key Japanese audiences to the next level. The interview at thyssenkrupp’s Essen headquarters and the subsequent article focused on the company overall, its global strategy and strengths. The result was a pos- itive company profile, without focusing on its still small presence in Japan. It presented the firm as an interest- ing global player to watch in Japan, as a competitor or business partner. This degree of success is not unusual when working in a strategic and professional way with foreign correspondents of the Japanese press in Europe. The article fulfilled two functions: the prominent coverage in Japan’s leading business daily reached and resonated with all important stakeholders in Japan. The article also had the indirect benefit for thyssenkrupp that Japanese trade media took note and subsequently showed a sub- stantially higher interest in thyssenkrupp’s news. Jochen Legewie Japan jochen.legewie@cnc-communications.com The power of foreign correspondents for effective PR Smart communications comes in many different shapes and sizes. For really effective global PR, one major opportunity is often overlooked - foreign correspondents. This is true for all industries but especially regulated ones such as energy. Let’s take a closer look at two concrete examples of European firms active in Japan. 7 ENERGY REPORT November 2015
  • 8. 8 ENERGY REPORT September 2016 Conclusion The conclusion is simple. Foreign correspondents are there to be served as key ‘media clients’ for any international firm. They can offer the opportunity for effective coverage in a very controlled way. They therefore present an important component in any global PR strategy. While energy companies around the world often operate in regulated mar- kets, the topic of energy remains one of the most globally relevant. Inter- national comparisons between energy policies and innovations are of spe- cial interest in Japan, with European companies often perceived as global pioneers, particularly in the field of renewables. This only underlines the appeal of working with foreign correspondents, both in the home market and abroad. The best thing is, this doesn’t apply just to Japan - it can be replicated around the world.
  • 9. 9 ENERGY REPORT September 2016 Engaging stakeholders through inspiration BP in the Netherlands continually connects with its clients and broader stakeholder base in a variety of ways. In 2015 it decided to significantly expand these efforts. Instead of a yearly relationship-building event, BP wanted to organise a number of themed ‘inspiration sessions’. MSLGROUP in the Netherlands developed a blueprint for the programme and organisation of these events and for the communications before, during and after the ses- sions. MSLGROUP and BP have now successfully carried out four such events. Erik Martens Netherlands erik.martens@mslgroup.com The inspiration sessions focus on content and themes that are top of the agenda for BP’s clients and partners, such as fraud prevention and urban distribution. BP plays a facilitating role as organiser of these sessions, sharing knowledge, insights and best practice. This role ensures that the sessions flow naturally and remain informative, without becoming sales-orientated. Often a keynote speaker, for example sustainable ener- gy entrepreneur and innovator Professor Dr Ad van Wijk – also professor of future energy systems at the Delft University of Technology - introduces the sessions and sheds light on the theme from a macro level perspective. Subsequently, the attendees discuss specific develop- ments, opportunities and challenges within the theme, under the guidance of an experienced moderator. The debates have a constructive character, covering even the most difficult and contentious topics, and sharing know­ ledge and experiences is considered an enormous bene- fit by the attendees. The communications before, during and after the ses- sions enables sales employees to engage their partners and sales prospects in a compelling and credible way. Each session is also followed up with summary mate- rials, such as factsheets. The inspiration sessions have been deemed such as success that they will be contin- ued in 2016.
  • 10. 10 ENERGY REPORT September 2016 It is a well-known aphorism that reputation takes years to build and nurture but minutes to destroy. Every day countless corporate crises reconfirm this truism, explod- ing in both the real world and the virtual world of so- cial networks, a space in which they are free to instantly spread worldwide. Reputation has never been harder to manage and protect than in the new communications landscape. The funda- mental change in communications is the power of the individual. Every person is an influencer because they have the platforms and audiences to express opinion, ex- periences, facts, knowledge and visions. Over the past few years, hordes of consultants, agen- cies and digital gurus have panicked organisations with their crazy case studies of stories with catastrophic out- comes… And they have been right to do so. Their ac- Crisis and social media: how to avoid fuelling the flame The right assessment of the situation, message and messenger is key to managing, and not unduly suffering from, any single social media post during a crisis. Alessandro Chiarmasso Italy alessandro.chiarmasso@mslgroup.com tions have combined to form an important awareness campaign that is gradually bringing about a new culture of prevention, listening and willingness to engage. A cul- tural revolution that started with the smartest multina- tionals, or those most at risk, and is also slowly seeping through the other elements of society: SMEs, institutions and people in the public eye. However, this sense of anxiety and, at times, panic brought on by criticism or attacks launched on the so- cial networks sometimes risks favouring an excessive reaction. Very often this is not only futile but can actually have a snowball effect, propagating a fire from a match that would have gone out on its own, as harmless as a bit of banter tossed back and forth at a bar. So, how can we understand what and who can be truly critical and hold the potential to light a fire and fan its flames, so that we can prepare to react with decisiveness and reason? And, how can we do that in just a few min- utes? Because minutes are crucial in a game like this. When preparing for a crisis that may very well damage our reputation, we must have access to tools that allow us to rapidly assess the message and the messenger in line with a series of objective parameters that can quickly be identified.
  • 11. 11 ENERGY REPORT September 2016 It is therefore key to divide the possible messengers, dis- tinguishing between normal users and influencers, and to carefully map the latter by further classifying them into top-tier, medium and ordinary influencers, where “ordi- nary” also refers to users capable of influencing people’s opinion on the internet. This can be performed using a structured series of parameters defined in advance. Some of these can be standard, such as the average number of retweets of a twitter user, rather than the number of followers. Others can be defined based on the specific requirements of the company. The decision whether to “pick up the gauntlet” must also definitely be made following a considered assessment of the situation and of each individual blow dealt through social media. For this reason, as well as setting up a system for classifying the messengers, it is also impor- tant to prepare another similar system, for evaluating the message itself and its negative potential, using a series of parameters that weigh up characteristics, such as its relevance (how directly does the issue relate to my com- pany?), volume (how many people are talking about the topic?), the emotions it is capable of releasing, the speed at which it is spreading or the call to action. If we assign a score to each of the parameters we have considered, both for the messenger and the message in question, we will obtain a total value that will rapidly en- able us to calculate the level of threat posed, and the rel- ative actions to take. Given the severe time limitations that social media com- munication channels impose, this kind of considered as- sessment can make the difference when protecting brand reputation. It can also help to manage the various pri- orities that a critical situation imposes as effectively as possible, not only on the social networks. Today, the “Social media threat assessment tool” is one of the tools included in a modern crisis management module, for all the companies in the energy sector and beyond. Together with the other procedures, it is de- signed to reduce the sense of inadequacy and loss of control induced by the occurrence of a crisis. Relevance How directly does the issue relate to my company? Volume how many people are talking about the topic? The emotions it is capable of releasing The speed at which it is spreading Call to action
  • 12. 12 ENERGY REPORT September 2016 June 10th 2016 may go down as an historic date in do- mestic Swedish politics. It was then that five of the eight parliamentary parties – including the governing Social Democratic and Green Parties, the market-liberal Moder- ates, and the strongly anti-nuclear and pro-biofuel Centre Party – reached an agreement on energy policy, bringing to an end a period of over 40 years during which energy policy represented a political trauma that brought down governments and determined possible government coa- litions. The establishment of this broad agreement – unique in that it has the support of both the Social Democrats and the Greens – is a major success for Prime Minister Stefan Per Ola Bosson Sweden perola.bosson@jklgroup.com Historic energy agreement provides opening for more wind power investments Löfven and Energy Minister Ibrahim Baylan. It was previ- ously considered impossible for the Moderates, the major market-liberal party, and the Greens to ever endorse a common energy policy. All parties had to make compro- mises, of course, but major electricity producers and the industry have reacted more favourably than anticipated to the agreement. In brief, the agreement involves: • Abolishment of the heavy tax on nuclear reactors (corresponding to approximately 7 Euro/MWh) • Some easing of the stringent requirements for nuclear power companies’ financing solutions for nuclear waste • Substantial reduction in hydropower tax • Green certificate support scheme for renewable elec- tricity production, primarily land-based wind power, extended through 2030 and increased 18 TWh • A non-binding target: Sweden’s electricity production to be renewable by 2040 Happy politicians at the press conference after the energy agreement June 10th 2016 Photo: Henrik Montgomery/TT
  • 13. 13 ENERGY REPORT September 2016 A few issues remain for further investigation – a reminder that the devil is in the details when it comes to energy policy. The issues postponed by the parties for later de- cision are: simplified environmental assessment regula- tions for hydropower, possible introduction of support for offshore wind power, determination of a national energy efficiency target, possible need to change the electricity market’s design, and measures to increase demand flex- ibility on the electricity market. The energy agreement represents unexpectedly signifi- cant financial relief for hydropower owners, as the high property tax rate on hydropower will be lowered to the same rate as on other power plants. The high tax was introduced to counteract windfall profits but has been criticised in the wake of falling electricity prices. But relaxing the environmental regulations for handling hydro plant environmental permits may prove difficult, as this would require the government (with a Green Party environmental minister) to push through an easing of environmental legislation. Such easing is needed unless hydro production capacity is to be reduced in pace with the renewal of old environmental permits. The future solution to this question is one of the energy agreement’s unresolved issues. With the nuclear phase-out currently underway in Sweden, hydro capacity will be needed in future – particularly as balancing power in an electricity system with an increasing share of wind power. One positive result of the broad new energy policy agreement is a reduction of political uncertainty about the energy issue – which facilitates investments. The agreement will primarily provide openings for continued investments in land-based wind power thanks to the ex- tension of green certificates. New investments in nuclear will not be of immediate interest, despite the abolishment of the nuclear power tax. Due to low electricity prices and stagnant demand for electricity, recouping investments in nuclear will not be possible. Investments in CHP will also be low due to stagnant demand. Future decisions on simplified environmental assessments will determine whether or not re-investments in older hydro plants will be made. Politically, the issue is highly significant. The energy agreement – following as it does the previous pension system agreement – demonstrates that Sweden can still deliver broad political solutions that put an end to years of dissention. Like all political decisions, the agreement has a limited life expectancy. But as long as the agreement’s details remain unresolved, both sides will have strong incentives to honour it.
  • 14. 14 ENERGY REPORT September 2016 personer MSLGROUP can make the difference MSLGROUP is Publicis Groupe’s strategic communications and engage- ment group, advisors in all aspects of communication strategy: from con- sumer PR to financial communications, from public affairs to reputation management and from crisis communications to experiential marketing and events. With more than 3,000 people across 100 offices worldwide, MSLGROUP is also the largest PR network in Europe, fast-growing China and India. The group offers strategic planning and counsel, insight-guided thinking and big, compelling ideas – followed by thorough execution. MSLGROUP’s Energy Practice is a leader in advising companies from Eu- rope and around the world on communications issues in the energy sector. Our European network supports clients that range from large publicly listed Fortune 500 organisations, to small, privately held companies. From attracting the best talent, to communications with investors; from cri- sis preparedness, to corporate reputation management; and from nuclear to renewables: we understand the key communications issues that keep energy companies awake at night. With both breadth and depth of energy communications expertise across Europe’s key markets, we know that effective, best practice communications can deliver value to stakeholders across the energy value chain. If you want to find out more about the work we do, or enquire as to how we might be able to help, don’t hesitate to contact our team member in your mar- ket – or contact Nick Bastin at nick.bastin@cnc-communications.com. Guillaume Herbette Global CEO MSLGROUP guillaume.herbette@ mslgroup.com Nick Bastin Head of Energy, MSLGROUP nick.bastin@cnc-communica- tions.com Per Ola Bosson Sweden per.ola.bosson@jklgroup.com Alessandro Chiarmasso Italy alessandro.chiarmasso@ mslgroup.com Liam Clark UK liam.clark@cnc-communica- tions.com Alwin Binder Germany alwin.binder@cnc-communi- cations.com Lars Lindblad Sweden lars.lindblad@jklgroup.com Marcin Obersztyn Poland marcin.obersztyn@mslgroup. com Erik Martens Netherlands erik.martens@mslgroup.com Florian Wastl Germany florian.wastl@mslgroup.com Jochen Legewie Japan jochen.legewie@cnc-com- munications.com David Kingsmill Moore United Arab Emirates david.kingsmill-moore@ cnc-communications.com OUR TEAM Leonardo Sforza Brussels leonardo.sforza@ mslgroup.com
  • 15. 15 ENERGY REPORT September 2016 www.mslgroup.com To find out more about MSLGROUP’s services, please contact Nick Bastin +44 (0) 20 3219 8814 nick.bastin@cnc-communications.com ENERGY NEWSLETTER