Effective Communications & DiSC (Quick / Training)

Trainer may read aloud or ask a participant to read. ASK: “What does this quote mean to you?” Explain the “Walk A While In My Shoes” booklet: Segments will be used throughout the MDP and how they, the participants, will be “living the experience” with us by reading portions. Demonstrate by the trainer reading the excerpt “On Change” from manager to employee or request a volunteer to come up and read the message from the manager to the employee. NEXT SLIDE
Review concept and reveal pictures: Click to advance slide to reveal prisoner and explain how some may be here because they have to be; they are prisoners Click twice to reveal next image of the person on the beach; some may be here because they see this as a vacation Click twice to reveal the next image of the scholar; some may think they know everything; they have been doing this or that for years and there is nothing new to learn Click twice to reveal the final image; we hope everyone is or will be here because they want to get better at what it is they do Click twice to reveal all images again and note that no matter why you are here, we will provide you with a learning experience unlike anything you have ever had; we just want you to be open minded, participative, etc. NEXT SLIDE
Segue to next topic. “ Walk A While In My Shoes”: Trainer can read the excerpt on “How You Perceive Me” from manager to employee or request a volunteer to come up and read the message from the manager to the employee. NEXT SLIDE
Review objectives. NEXT SLIDE
Show title of slide only. STATE: “You often hear researchers, relationship experts, advice columnists and the like point to communication as THE key to effective relationships. How can something that seems so simple, something we do every day in so many ways, be so complex and lead to so many issues and challenges, in our personal and professional life? Let’s take a look at some key concepts and principles about communication that will lend insight in to how you can enhance the overall effectiveness of your communication.” Click to reveal each line and discuss. NEXT SLIDE
Show title of slide only. Show “Bird” video. STATE: “It is common for a person to make assumptions about the person they are speaking with such as in this video.” Examples: The Polish man will polish the furniture. I will recess to the back of the line at recess. Will you read it now as I have already read it.) 4. ASK: “What are some assumptions we make during a conversation with an employee? NOTE: Have class give specific work examples. 5. Reveal each and discuss. NEXT SLIDE
Show title of slide only. Demonstrate the “what I am doing?” exercise before showing the rest of the slide. Debrief exercise: Stress the fact that though nonverbal is important, we cannot make assumptions. We often misinterpret nonverbal. Example: A frown on my face. Am I angry? Am I deep in thought? I am teasing you? Am I puzzled? NEXT SLIDE
NEXT SLIDE
Discussion slide and how this relates to DISC; by having an awareness of your style, you are able to do more of these things. NEXT SLIDE
Form groups, with at least one of each style in the group. Discuss and present back responses to each of the following: How can the DISC be an advantage? How can the DISC be a disadvantage? Give one immediate application of the DISC back on the job?
Review slide. Conclude and close choice of facilitator.

Effective Communications & DiSC (Quick / Training)

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