6. The Business operation Business Processes Values and Beliefs Management and Measurement Systems Jobs and Structure determine require enable foster The business operation diamond
7. The Impact of BPR The business operation diamond in context Business Processes Values and Beliefs Management and Measurement Systems Jobs and Structure INFRASTRUCTURE Customer needs Competitor actions Technological and environmental factors Assessment of capabilities
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12. BPR Model Best practices - the foundation for success Change and risk management Competitiveness BPR Process focus Radical change Dramatic improvement
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20. Value-chain analysis PROFIT PROFIT Firm Infrastructure Human Resource Management Technological Development Procurement Inbound Logistics Operations Outbound Logistics Marketing and Sales Service
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