Mike Todd Noris - Resume - 110116

Mike Todd Norris
2629 Brodie Lane
Crestview, FL 32536
Phone: (850) 374-2538
Email: mtnorris814@yahoo.com
Resume Page 1 of 9 October 11, 2016
Qualifications
Executive Management/Project Management Office Delivery Manager/Portfolio Manager/Project
Director/Project Manager with over 23 years of information technology experience. Have successfully
managed business verticals and several PMO and large-scale projects in the Health and Human Services,
Unemployment Insurance, Department of Defense, and Financial arenas. Has unique project
management skills built on a technical foundation. Has mentored Project Managers and others in
managing projects through successful completion. Has setup Project Management Offices for many
companies and projects.
Experience
More than 20 years of experience in business and program planning, evaluation, and delivery of
business and technology solutions to improve client processes and outcomes.
More than 20 years of experience in management consulting to federal, state, and local governments
providing services including portfolio management, project management, strategic planning, business
process analysis, feasibility studies, requirements analysis, needs assessment, system procurement, and
system audits.
Executive Management of business verticals that met and exceeded estimates and projections.
Project Management Office Delivery Manager/Portfolio Manager and Project Director on many critical
Healthcare and Human Services Unemployment Insurance and projects in the public sector, providing
project management expertise for the states of Florida, Kentucky, Iowa, Maine, Maryland, and
Mississippi.
Expertise
Health and Human Services
Project Management Office Services
Project Management
Unemployment Insurance
Quality Assurance
Independent Verification and Validation Services
Professional Summary
2016 – Present
2012 – 2016
2010 – 2011
2009 – 2010
2007 – 2009
2007 – 2007
2006 – 2006
Syndicus, Inc.
CSG Government Solutions
Syndicus, Inc.
CSG Government Solutions
Lagan
ZeroChaos (EDS)
Scandent (Albion)

Mike Todd Norris
2629 Brodie Lane
Crestview, FL 32536
Phone: (850) 374-2538
2002 – 2006 SSi/Scandent (Albion)
2000 – 2002 Albion International / Albion Connect
1999 – 2002 Lanier Worldwide, Healthcare and Systems Integration Division
1995 – 1998 Computer Systems Technology
1993 – 1995 Eglin Federal Credit Union
1987 – 1993 Computer Systems Technology
1986 – 1987 DataTech
Syndicus Inc. 05/2012 – Present
Senior Vice President of Health IT
Senior Vice President of Health IT responsible for ensuring the successful implementation of
government and commercial engagements. Responsibilities also include:
 Formulated and implemented the strategic plan that guided the direction of Health IT
business and functional responsibility, in addition to implementing the overall strategic
direction
 Set goals, monitored work, and evaluated results to ensure that Health IT organizational
objectives and operating requirements were met and were in line with the needs and
mission of the organization
 Maintained awareness of both the external and internal competitive landscape,
opportunities for expansion, customers, markets, new industry developments and
standards.
 Responsible for assisting clients in determining their critical business issues and developing
action plans to ensure a successful implementation of strategies, methodologies, and tools
to meet federal, state, and local requirements and guidelines.
 Ensured quality of services and deliverables with frequent interaction and relationship with
the clients
 Provided leadership and management of all Health IT project teams
 Established and maintained Project Management Office (PMO) processes and procedures
used by Syndicus.
 Established and maintained the processes and procedures used by project teams and clients
in Agile, Iterative, Waterfall, and other development methodologies.
 Identification and resolution of Health IT risks and issues.
CSG Government Solutions 02/2012 – 04/2016
Project Management Office Delivery Manager
Project Management Office Delivery Manager/Portfolio Manager/Project Manager for the Iowa
Eligibility Integrated Application Solution (ELIAS) Project. Responsible for Project Oversight,
Management, and Integration (POMI) for the State. Responsibilities also included:

Mike Todd Norris
2629 Brodie Lane
Crestview, FL 32536
Phone: (850) 374-2538
 Provided leadership and management of the project teams; quality of services and
deliverables; frequent interaction and relationship with the client; identification and resolution
of project risks and issues; and performance evaluation and feedback to project team
members.
 Established and managed the processes and procedures for creating and maintaining user
stories, sprint capacity planning, sprint point determination and assignments, backlog
maintenance, vison artifacts, scrum sessions, testing activities, and others by leveraging
industry leading Agile and Iterative software development methodologies.
 Established processes, procedures, determined tools, and techniques to interface and
exchange data between internal and disparate federal, state, and local systems.
 Established project management structures and provided the appropriate tools that were
shared with other contractors and that returned successful implementation results. The
structure and tools allowed for monitoring of work plans, resolution of issues, and mitigation
of risks.
 Facilitated the executive teams (Steering Committee and Sponsors) with management
activities, including development and implementation of key documents (i.e. project charter,
governance roles, etc.) and executive meetings.
 Ensured projects were documented through a project library, meeting agendas, meeting
notes, decision documents.
 Reviewed and approved all plans of any contractors having roles in the projects.
 Monitored progress towards implementation goals and identifying risks to the success,
timeline, cost or performance of the project.
 Reported on overall readiness of each contractor for each phase of the projects prior to the
planned implementation of that phase.
 Prepared and presented status updates periodically to CMS, the Agency, and other
stakeholders as requested by the Agency.
 Managed the Change Order process with all contractors and the Agencies.
 Assisted the Certification Managers with any federal requirements including the CMS system
certification preparations.
 Oversight of the activities of the System Integrator in preparation for CMS system certification.
Served as Project Management Delivery Manager/Portfolio Manager for the following projects,
providing project management expertise, optimal resource mix for delivery scheduled activities to best
achieve the organization’s operational and financial goals, developed project management plans,
schedules, and all other aspects of the project life cycle
 Kentucky Cabinet for Health and Family Services IV&V Services Project for the MMIS and
Worker Case Management System
 Iowa Department of Human Services Health Benefit Exchange Planning & Implementation
Technical Assistance and Support Project
 Iowa Department of Human Services Project Oversight, Management and Integration (POMI)
for Iowa’s MMIS/Medicaid Integrated Data Application System Implementation Project

Mike Todd Norris
2629 Brodie Lane
Crestview, FL 32536
Phone: (850) 374-2538
 Iowa Department of Human Services Health Insurance Portability and Accountability Act
(HIPAA) 5010, NCPDP and ICD-10 Code Sets Initiative, Strategic Planning, Technical Assistance,
and Test Planning/Quality Assurance Project
 Mississippi Comprehensive Health Insurance Risk Pool Association Health Insurance Exchange
PMO & Quality Assurance Services
 Florida Agency for Health Care Administration Medicaid ICD-10 Transition Project
Syndicus 07/2010 – 12/2011
WNY Beacon Project Director
Managed a $16+ million Office of the National Coordinator (ONC) Beacon Grant awarded to
HEALTHeLINK. The Beacon Grant was an initiative to develop processes, procedures, applications, and
increase public awareness in communities to help improve the health of its population.
Managed eight vendors (PMOs) and partners in the areas of clinical transformation, data evaluation,
interface configuration, and software development.
 Established Project Management Office for the Beacon Project that was adopted by
HEALTHeLINK.
 Established processes, procedures, determined tools, and techniques to interface and
exchange data between internal and disparate federal, state, and local systems.
 Identified and implemented commercial off-the-shelf (COTS) products for numerous physician
groups, clinics, and hospitals to help improve patient outcomes.
 Implemented several Smartphone applications to help people monitor and control diabetes.
 Managed clinics and other health care providers across the 8 counties in reaching Meaningful
Use (MU) certification.
 Helped manage the implementation of Health Information Exchange (HIE) system.
 Managed the integration of several diabetes monitoring equipment with the HIE.
 Managed and worked with vendors to establish Registry data collection and evaluation
process focused on diabetes.
 Management areas for each vendor included but were not limited to requirements gathering,
design, development, configuration, testing, implementation, transition, training, and
sustainability.
 Tracked and maintained profit and loss, schedules, and personnel career development.
 Oversaw risk management and litigation.
 Oversaw change management and scope control.
 Ensured processes and procedures were followed and that project artifacts met customer’s
expectations and guidelines.

Mike Todd Norris
2629 Brodie Lane
Crestview, FL 32536
Phone: (850) 374-2538
 Supported the sales and pre-sales teams.
 Served as liaison to the Health Care Providers for Western New York (eight counties).
 Served on Project Manager Board for ONC.
 Spoke publically to a community creating an environment of trust within community and
health care providers.
CSG Government Solutions 01/2010 – 06/2010
Principal
 Assisted with the Iowa Medicaid Enterprise HIPAA 5010 and ICD-10 Project in creating the
PMO, project plans, and completing the gap analysis phase.
 Completed set up of the Project Management Office for the Oregon Wireless Interoperability
Network Project.
 Assisted in developing numerous proposals.
Lagan 07/2007 – 01/2010
Project Director
 Project Director for Hennepin County Minnesota Direct Connect Human Services Project.
 Project Director for Tennessee Adult Protective Services Project.
 Project Director for New York City’s Holistic Conditional Cash Transfer System.
 Served as the Project Manager for Vancouver Canada 311 Project.
 Managed all four of the above projects simultaneously.
 Assisted with the management of development for Lagan’s human services offerings.
 Created an implementation methodology for Lagan’s human services division that is used for
all Lagan human services projects.
 Oversaw support of sales and pre-sales teams.
 Mentored project managers in the techniques and methodologies to implement projects.
 Managed on-site and off-site employees, contractors, and subcontractors.
 Oversaw risk management and litigation.
 Oversaw change management and scope control.
ZeroChaos (EDS) 01/2007 – 06/2007
Project Manager

Mike Todd Norris
2629 Brodie Lane
Crestview, FL 32536
Phone: (850) 374-2538
 Contracted to assist EDS in the development of the New Jersey CASS Welfare Eligibility
Proposal.
 Oversaw the development of the project schedule, determined resources, identified
milestones, and calculated cost.
 Oversaw development of the contract and management sections of the proposal that contain
the methodologies, tools, processes, and procedures descriptions.
Scandent (Albion) 03/2006 – 10/2006
Senior Program Director / Associate Vice President
 Mentored project managers on processes, procedures, and other issues.
 Oversaw development and continual improvement of project review/auditing guidelines,
processes, and procedures used on all existing and future projects.
 Managed requirements gathering and gap identification of a $30+ million welfare eligibility
system.
SSi/Scandent (Albion) 02/2002 – 02/2006
Senior Program Director/Junior Vice President
 Managed a $24+ million web-based welfare eligibility development project through all phases
of the project. Phases included but were not limited to requirements gathering, design,
development, testing, conversion, implementation, transition, and training.
 Managed the implementation of TANF, Food Stamps, Child Care, IV-E, and Medicaid eligibility
rules, processes, and procedures.
 Responsible for risk management, litigation, change management, and scope control.
 Managed the project to ISO-9001-2000 certification.
 Ensured processes and procedures were followed and that project artifacts met customer’s
expectations and guidelines.
 Managed 20+ off-site managers, 60+ on-site personnel, and 120+ off-site personnel in their
day-to-day activities.
 Developed first viable project management methodology for Albion.
 Tailored the industries best practices to meet the special needs of an eligibility system.
 Standardized development and tracking tools used throughout the company.
 Managed customer expectations and communications.
Albion International / Albion Connect 07/2000 – 01/2002

Mike Todd Norris
2629 Brodie Lane
Crestview, FL 32536
Phone: (850) 374-2538
Project Manager
 Implemented multiple multi-million dollar telecommunications ordering systems.
 Reduced implementation time for the telecommunications ordering system from six to two
months.
 Managed all phases of a development project for a web-based chauffeur services ordering and
tracking system. Phases included but were not limited to requirements gathering, design,
development, testing, conversion, implementation, transition, and training.
Lanier Worldwide, Healthcare and Systems Integration Division 02/1999 – 06/2000
Project Director
 Managed the development and implementation of transcription systems for major
metropolitan hospitals.
 Managed the development, modification, and testing of existing transcription systems to meet
Y2K standards.
Computer Systems Technology 12/1995 – 12/1998
Project Director
 Managed the implementation of multiple multi-million dollar utility control systems for the
United States government through all phases of the project life cycle.
 Responsible for migrating the utility control system from a DEC PDP-11/RSX-11M platform to a
client/server-based Unix platform.
Eglin Federal Credit Union 03/1993 – 12/1995
Vice President, Data Processing
 Managed 30+ employees in their day-to-day activities, streamlined processing of transactions,
teller procedures, and back end processes.
 Eliminated an entire eight-hour shift by implementing new technologies and streamlining
processes and procedures.
 Managed and implemented the first PC network and subsequent PC integration for users.
Computer Systems Technology 02/1987 – 03/1993
Systems Analyst / Implementation Manager / Trainer
 Developed a proprietary operating system for a utility control system utilizing the Motorola
68000 microprocessor.
 Developed numerous front end and real-time back end software for the utility control system.
 Managed the implementation of multiple multi-million dollar utility control systems for the

Mike Todd Norris
2629 Brodie Lane
Crestview, FL 32536
Phone: (850) 374-2538
United States government.
 Trained end users on how to use and maintain the utility control system.
DataTech 08/1986 – 02/1987
Systems Analyst / Software Developer
 Reduced the run time of a weapons effectiveness vulnerability testing software application for
the United States government from 12 hours to 4 hours by implementing and developing more
efficient algorithms.

Mike Todd Norris
2629 Brodie Lane
Crestview, FL 32536
Phone: (850) 374-2538
Education and Certifications
 University of Southern Mississippi, bachelor of science (1986), Computer Science
 University of Southern Mississippi, bachelor of Science (1986), Mathematics
Relevant Skills
 Microsoft Office Tools: Word, Excel, PowerPoint, Visio
 Collaboration & Content/Knowledge Management Tools: SharePoint, Lync, Jive, MindTouch,
WebEx Connect
 Project Management Tools: Microsoft Project
 Strategic Planning and Analysis: Risk Assessment, Maturity Models
 Requirements Development and Management: Rational RequisitePro, Rational Requirements
Composer, UI Functional Requirements Baseline
 Modeling and Design: Visio; Rational Software Architect; UML 2.0 Activity Diagrams, Context
Diagrams, Use Cases; Business Process Modeling Notation (BPMN); Agile, Waterfall, and hybrid
methodologies
 Testing and Quality Management: Rational Test Manager, Rational Functional Tester, Mercury
Test Director, Mercury Loadrunner, WebLOAD, test plan development, test case development,
manual and automated test execution, User Acceptance Testing
 Database Technologies: SQL, OLAP and Data Warehousing, Oracle, IBM DB2, Microsoft SQL
Server, MySQL, Hadoop (Big Data), IBM InfoSphere DataStage, Microsoft SQL Server
Integration Services, ERwin, Power Designer, Oracle Essbase, Microsoft SQL Server Analysis
Services
 Development Tools: Microsoft Visual Studio, Eclipse, Rational Software Architect, CVS,
Subversion, Microsoft Visual Source Safe, Microsoft Team Foundation Server
 Languages: Java, VB.NET, C#.NET, HTML, XML, JavaScript, VBA, VB 6, C++, C, COBOL
 Middleware and Other Platforms: Microsoft Office SharePoint Server, Oracle ESB, TIBCO,
WebSphere ESB, Microsoft BizTalk Server, WebSphere Application Server, JBoss, Microsoft IIS,
WebSphere MQ, Microsoft MQ
 Operating Systems: Linux, Sun Solaris, AIX, Windows, z/OS
 Graphic Design and Desktop Publishing: Adobe Photoshop, InDesign, Illustrator, Acrobat; Jasc
Paint Shop Pro
References
Available upon request.

Mike Todd Noris - Resume - 110116

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