Civil Society and Technology
• Why online giving is important
• Global trends and the giving landscape
• Facts and figures
• Giving websites
• 10 e-Fundraising mantras
“…make no mistake: The e-philanthropy revolution is
here to stay, and it will transform charitable giving in as
profound a way as technology is changing the
commercial world. NGOs that have dismissed e-
philanthropy or run from it in confusion, will, sooner or
later, need to become reconciled to it. If they don’t, they
risk losing touch with donors and hurting the vitality of
in Chronicle of Philanthropy
• Access to Internet, 3G, SMS and mobile money open up the tools for people to
decide and donate to the causes that they want to support
• Individual donations are now the largest component of philanthropy
• Online Giving Marketplaces (such as Globalgiving, DonorsChoose, Give2India)
raise significant amounts of money
• Following years of donor funding, aid agencies are now concerned with donor
dependency and a lack of organisational sustainability (USAID discussion series 2013)
• Online Information hubs such as GuideStar and Charity Navigator play a role in
• Social Technology has the potential to help spread the word about smaller, more
community based organisations and projects
• Mobile money penetration is growing rapidly in developing countries and provides a
less expensive and easier way to donate funds
Internet, mobile phones, mobile money and social networks are
changing the fundraising and philanthropic landscape
Why online giving is important
• Online giving is expected to track to the trends of
online shopping and online banking
• Consumers value the convenience and speed of online
• Online giving is becoming donors’ main avenue of
choice at times of disaster.
• Attract new donors at a much lower cost
• Reach a more diverse group of people (including diaspora)
• Access money faster
• Build awareness
• Immediacy - reduce time between decision to give and fulfillment
• Faster feedback – donors require more engagement and
• Instant gratification from the donor perspective
• Increased transparency and accountability
• Promote social giving (social networks) and many-to-many
Why use technology for Philanthropy?
The Web offers an excellent opportunity to cast a wider net to better
communicate with current donors and reach out to new ones.
Source : Online Giving Study – Network for Good
Some facts and findings
• 2011 - more than 65% of Americans donated online
• More than 40% of Americans and Europeans go first to social networks
to learn more about the cause before donating
• The online giving experience has a significant impact on donor loyalty,
retention, and gift levels
• Recurring giving is a major driver of giving over time
• Relationships matter - Raising funds online is not about technology
Source: Online Giving Study / Network for good
New Breed of Donors
• Reads email before traditional mail
• Gives higher than average direct mail gifts
• Busy, satisfy interests on their schedule
• Expects information to be personalized
• Expects immediate feedback
• Demands information to take decisions
• Expects a simple way to give
Did you know?
Who Gives Online?
• Online givers are young, with men and women giving in equal
numbers (average age is 38).
• Nearly all – 96% – of online donors reported having already
• A significantly lower percentage – 62% – report having given
online before (recurring givers).
• Donors are not new to giving, but they tend to be new to
Traditional Charity Vs e-Philanthropy
Traditional Charity e-Philantrophy
Who The wealthy Everyone
What Donating money Investing time, skills and money
How Through large organisations Directly to people and grassroots
Why Broad humanitarian goals Personalised projects coming
directly from communities
Result Impersonal More focused
Benefits People – the donor don’t meet People – the donor receive direct
• Online database of registered civil society organisations
• Sector information with trend data
• Transparent public information
Activities and Programmes
Helping to better understand civil society in a country or region
10 E-FUNDRAISING MANTRAS
Source: Network for good
1. I will maximize online giving.
• Use a reliable, flexible solution for online donation
• Don’t be ashamed to get active.
• Leave the door open to donations everywhere.
• Track your donations.
• Remember to make giving about the donor – not about
• Be transparent.
• Set a goal.
2. I will get mobile.
• Is your website mobile‐friendly ?
• Are your emails easy to read on
• Are important articles or available
in a format that can be read on a
• Is it easy to share your content
on social media?
3. I will be the donor.
• Visit your nonprofit home page
• Sign up for your nonprofit’s email list
• Make an online donation to your
4. I will grow my email list.
• Encourage email signups by
showing value – not just another
• Build your email list.
• Create a special offer.
• Find a reputable email service
5. I will tell a great story.
• Everybody has a story to tell.
• Nice is not enough.
• Don’t be too close and don’t be too far.
• Share your senses.
• Always keep your audience in mind.
• Fit into a larger trend or story.
6. I will rethink my messenger.
Ideas for Compelling Nonprofit Messengers
• People who have been helped by your organization
• Kids who care about your issue
• Local leaders
The bottom line: make sure you’re not the only one saying
your work is great!
7. I will retain my donors.
• Thank your donors three times for every one time you
ask for more money.
• Experiment with handwritten notes, phone calls,
drawings, and volunteer‐written thank‐you letters.
• Tell them what you did/are doing with their donations and
why it matters.
• Be fast. Send receipts and personalize thank‐you
immediately upon receiving a donation.
• Focus on donor retention more than donor acquisition.
8. I will use my website wisely.
• Use text efficiently – less is more
• Use more photos and video to showcase your work.
• Determine what you want visitors do and offer a clear
call to action.
• When it comes to your donate button, think big, bold and
above the fold.
• Make it easy for people to share your site with their
family and friends.
9. I will be smart about social media.
• Offer a sneak peek of an upcoming newsletter, event or program.
• Show what goes on behind the scenes at your office.
• Introduce a member of your staff.
• Report from the scene of your work or event.
• Share photos of your volunteers in action.
• Connect your work to a news story or trend.
• Ask a trivia question related to your cause.
• Share a testimonial from a beneficiary or supporter.
• Celebrate a success story.
10. I will measure and test.
• Be clear on your goals.
• Outline a testable hypothesis.
• Outline your testing methodology.
• Outline the metrics you will measure.
• Review, reflect and adapt
1 – Giving Platforms
Objective : Understand how giving platforms can help us
• Go to www.globalgiving.com
– How does the site work?
– What are the main features/functionalities?
– Which are the strongest/coolest features?
– Would you be compelled to give? Why? Why not?
– What is missing on the website? How could you make it better?
– What are the benefits for organizations to work with them?
– How can an organization engage?
• Procedures, Obligations, etc.
2 – Direct Giving
Objective: Create an on-line fundraising strategy
• Imagine you just started an NGO (you can use one existing)
– Who is your audience for the website?
– What features/content you would have in your website?
– How would you encourage on-line giving?
– What other complementary strategies would you have? In which
channels? How would you manage those channels/strategies?
– How would you integrate your offline strategies with online
– Create a plan of implementation of the overall project
3 – Storytelling and feedback
Objective: Understand how to tell your story and create donor
– Why stories are important in fundraising?
– How can we tell better stories?
– What should be included in the stories?
– What media can we use and how?
– Identify some best practises and recommendations
– Identify some good examples online to showcase
– How should we provide feedback to donor? Discuss best
– What strategies can be used to improve donor retention?
Technology and Civil Society