17. 3 Questions
• What do I want the audience to feel,
think or do?
• What does the audience already
know about the topic?
• What is the purpose of the
presentation?
105. • Level 1: Evaluation Sheet after training
• Level 2: A quiz at the end of training to
determine if participants learned the
material
• Level 3: Observation of each employee
one month later to see if new procedure
is followed
• Level 4: 20% decrease in lost time
because of accidents
115. Micki VoelkelMicki Voelkel
Center for Business and ProfessionalCenter for Business and Professional
DevelopmentDevelopment
University of Arkansas-Fort SmithUniversity of Arkansas-Fort Smith
479-788-7771479-788-7771
mvoelkel@uafortsmith.edumvoelkel@uafortsmith.edu