June 16

1. Business Administration
Level 1 Award
Tutor: Michelle Walsh
mwalsh@accross.ac.uk
01254 354413

2. Learning outcomes – Week 6
 LO 1: Take part in an icebreaker
 LO 2: Give examples of when to use a formal or informal
communication style
 LO 3: State why some businesses adopt a ‘house style’ for
certain documents
 LO 4: Be observed whilst welcoming visitors at the Waterside
reception – Only if you haven’t done this
During the practical task you will meet the following criteria;
Welcoming Visitors
 1.1 Welcome visitors and establish the purpose for their visit
 1.2 Follow organisational procedures for receiving visitors
 1.3 Answer routine questions
 1.4 Make visitors feel welcome during any period of waiting
 1.5 Use appropriate tone and language, including body language, when dealing with visitors
 Complete Welcome Visitors Unit
 Ensure workbook is completed in full and signatures are where
they are required
 Complete Page 20 by number referencing your
documents/additional evidence (hand-out available)
 Complete feedback form and destination data (Ask me for this)

3. ICE BREAKER

4. Group work
 Give examples of when to use a formal or
informal communication style – 3 examples of
each. This must be business related.
 State why some businesses adopt a ‘house style’
for certain documents

5. Formal VS Informal
Communication

6. What is a 'House Style'?
A house style is a set of rules which state how all documents
and written communication from a business should be
formatted.
It will govern things such as
- the colours to be used
- the font style and size
- where the logo should appear
- whether text should be right, centre or fully
justified
- how the address and contact details should
be presented

7. House styles are needed:
 - To ensure consistency across all
documents
 - To support brand recognition (people
know the documents belong to a particular
organisation)
 -To reduce the amount of time staff spend
setting up and formatting documents
 - To reduce the risk of mistakes e.g.
address being mispelt, logo being omitted

8. Workbook
Complete Page 19 in your own workbook

9. HOMEWORK
You needed to…
State how treating visitors politely and in a
positive way will benefit an organisation
Page 15 AC 2.1
Share some examples

10. TASKS YOU SHOULD HAVE
COMPLETED
1. You need to create 3 separate documents from the Task sheet
2. Proof read each document – Look for errors, spellings, capital letters,
information is accurate, formatting is correct (BEFORE PRINTING)
3. Print each document
4. Save each file into ‘documents’ (Ask if you are unsure)
5. Upload each document to ItsLearning (Ask if you are unsure)
6. If you have completed this – Check ItsLearning Week 4 for the next
task (SPREADSHEETS)
7. If all of this is complete – Ask me for the next task – Email/Data input

12. Observation
In pairs, you will be observed whilst covering our
reception area here at Waterside (15 minutes each
pair)
 You are to familiarise yourself with the
paperwork at Reception
 If the phone rings, you can answer it (A hand-out
is available to guide you)
 If someone comes to reception, you can ask
them to sign in and help them with their enquiry
(Paperwork available)

13. What are you being observed
on?
Turn to page 11 in your workbook and look at your
Visitor’s Log.
 1.1 Welcome visitors and establish the purpose for
their visit
 1.2 Follow organisational procedures for receiving
visitors
 1.3 Answer routine questions
 1.4 Make visitors feel welcome during any period of
waiting
 1.5 Use appropriate tone and language, including
body language, when dealing with visitors

14. ANY QUESTIONS SO
FAR

15. Feedback from Reception Task
Share with each other how it went

16. Did you…..
 LO 1: Take part in an icebreaker
 LO 2: Give examples of when to use a formal or informal
communication style
 LO 3: State why some businesses adopt a ‘house style’ for
certain documents
 LO 4: Be observed whilst welcoming visitors at the Waterside
reception – Only if you haven’t done this
During the practical task you will meet the following criteria;
Welcoming Visitors
 1.1 Welcome visitors and establish the purpose for their visit
 1.2 Follow organisational procedures for receiving visitors
 1.3 Answer routine questions
 1.4 Make visitors feel welcome during any period of waiting
 1.5 Use appropriate tone and language, including body language, when dealing with visitors
 Complete Welcome Visitors Unit
 Ensure workbook is completed in full and signatures are where
they are required
 Complete Page 20 by number referencing your
documents/additional evidence (hand-out available)
 Complete feedback form and destination data (Ask me for this)