2. My client has a problem with high rates of absenteeism among certain key workers – how can I help? Health and safety is a major issue for my client – can I help them reduce their accident rate? A large client of mine believes they are losing business because of poor quality customer facing staff – what can I do to help?
9. The Shadow Side … but what about… Communication Skills Rapport What the applicant wants you to see Counterproductive Work Behaviours Accident Proneness Absenteeism Poor timekeeping Poor quality work When interviewing we usually see…
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11. Your Value Proposition With DSI you can help your clients remove more applicants who are like their worst people and select more applicants who are like their best people
21. DSI in action “ The SHL dependability tool a valid, objective and consistent measurement tool enabled us to select the best candidates, proven by a candidate success rate we haven’t seen before ” Louise Wilkins, Recruitment DSI has enabled Liverpool City Council to identify potential employees who will have good attendance records, be effective and positive team members and who can be relied on to produce good quality work, as well as be more customer focussed
22. DSI in action “ We are confident that by using the DSI as part of our recruitment process we will be able to have a more holistic approach to identifying those applicants, for the apprentice aircraft maintenance engineer role, who are most likely to be reliable and safety conscious in the workplace. Going forward, Qantas will implement this new tool as part of a larger initiative to help reduce workplace accidents and time lost on injuries.” Russell Burgess Senior Instructor Qantas Qantas use DSI to screen against absenteeism, poor timekeeping, poor productivity, poor quality of work, high accident proneness and low customer focus.
23. DSI in action “ Vodafone UK is continually looking for ways to improve its recruitment process. We have recently turned our attention to the large numbers recruited annually into our Contact Centres. The DSI will play an important role in meeting these priorities.” Carole Driver Business Psychologist Human Resources Vodafone UK In Vodafone the addition of the DSI into the recruitment process has improved the calibre of candidate and saved time and money.