1. 1
Dear Sirs,
I am seeking an opportunity in the field of Information Technology, in a challenging and
competitive environment where my professional background, communication and interpersonal
skills can be applied and develop.
Challenging position with an Adminstration department of world-class organization
Minimum of Eleven years’ experience performing a variety of administrative support functions,
including transcription and dictation of correspondence. Experience in journalism and
preparation of press releases; proven ability to organize and manage competing priorities.
Experience in supporting a Board of Directors including the preparation of Board packages,
meeting agendas, and minutes; comprehensive ability to effectively utilize a personal computer,
peripherals, and related word processing, spreadsheet and database management programs.
Excellent verbal and written communications skills; ability to constructively deal with conflict
and afford effective resolutions.
You can find my qualifications and skills in the enclosed resume. If you would like to have more
information about my qualifications and skills, please contact me by e-mail or phone.
Thank you very much in advance for your help.
I look forward to hearing from you.
Yours sincerely,
Heba Talaat

2. 2
12 El Mathaf El Zeray Agoza
Mobile Number: +2 0100-5636120
Email Address: hebatalaat146@hotmail.com
hebaahmedtalaat@gmail.com
Personal Data
Birth Date: 22/10/1977
Nationality: Egyptian
Education
School Education : Horrya Language School.
University : AinShamsUniversity.
Faculty : Facultyof Commerce,EnglishSection.
Major : Business
Skills
Management skills
 Planning  BudgetManagement  Teamwork
 OrganizingandCoordinating  Business Management
Communication Skills
 Outstanding motivator and builder of team work.
 Excellent ability to communicate with client, to ensure client satisfaction.
Leadership Skills
 Outstanding leadership abilities, able to coordinate
 Based efforts while managing, motivating, and leading project teams
Research Skills
 Reportwriting
 Analyzinglotsof informationfromdifferentsources
 Findinginformationoff the internet
Language Skills
 Arabic: Fluentinbothwrittenandspoken
 English: Fluentinbothwrittenandspoken
 French: Fair .
Computer Skills:
 SecretarydiplomaatYat educationcenterspecializedinMicrosoftoffice programssuchas
Word, Excel,PowerPoint,Outlook,andotherskillssuchasTypingSpeed,Filing,Internet
explorer,C.V andInterview skills.
Qualifications
 Excellent time managementand communication skills.
 Ability to meet deadlinessuccessfully,maintaining thequality of work.
 Strategic,focused,and highly resultsoriented.
 Excellent customerservice skills.
 Able to work in group, work under pressure, manage stress, teaching other, helpful
Courses
 General English in British Council
 Conversation coursesin British council
 SecurityDiploma fromYat Center
 Computercoursesin Yat Center
 Word,Excel, PowerPoint,Internet,Filing, Outlook

3. 3
Experience
Executive Secretary
Ministry of Higher Education - Projects Management Unit (PMU)September 2006 – Present (10
year 3 months)
- Information and Communication Technology Project
 Handling the infrastructure of the Egyptian universities
 Receive, direct and relay telephone messages and fax messages
 Direct the general public to the appropriate staff member
 Maintain the general filing system and file all correspondence
 Assist in the planning and preparation of meetings, conferences and conference
 telephone calls
 Make preparations for Band Council and committee meetings
 Maintain an adequate inventory of office supplies
 Respond to public inquiries
 Provide word-processing and secretarial support
- Program of Continuous Improvement and Qualification Department
 Assistantsadministratorfortrainingteamworkinginarranging conferences and workshops Laps
and Program department Arranging internal/external meetings and workshops.
 Carrying out Postal and electronics mailings/faxing, telephone calls
 Working with consultants and experts in specific administrative tasks.
 Receiving, handling and follow up of all correspondence and incoming & outgoing documents.
 All secretarial duties comprising filing, correspondence, preparing presentations.
 Receive any claim for clients and try to get appropriate solution for it in co-ordination with
authorized employee.
 Responsible for purchases of stationery, assessing computers and printers needed for the
department.
 Traveling for Arranging workshops and conferences
- Technical Egyptian College Project Department
 Arranging internal/external meetings and workshops.
 Carrying out Postal and electronics mailings/faxing, telephone calls
 Working with consultants and experts in specific administrative tasks.
 Receiving, handling and follow up of all correspondence and incoming & outgoing documents.
 All secretarial duties comprising filing, correspondence, preparing presentations.
 Receive any claim for clients and try to get appropriate solution for it in co-ordination with
authorized employee.
 Responsible for purchases of stationery, assessing computers and printers needed for the
department.
- ’The Quality Assurance and Accreditation Project Department
 Arranging internal/external meetings and workshops.
 Carrying out Postal and electronics mailings/faxing, telephone calls
 Working with consultants and experts in specific administrative tasks.
 Receiving, handling and follow up of all correspondence and incoming & outgoing documents.
 All secretarial duties comprising filing, correspondence, preparing presentations.
 Receive any claim for clients and try to get appropriate solution for it in co-ordination with
authorized employee.
 Responsible for purchases of stationery, assessing computers and printers needed for the
department.
 Traveling for Arranging workshops and conferences

4. 4
Customer services and Front officeadministrator
Ahly Bank:
February 2004 Till February2005 (One year)
-
Customer services
C3 communication company work as customer services
March 2005 Till December 2006 (One year and 9 Months)
-
Arranging Conference Company and workshops