Approach to design
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The document outlines the process flow for an outpatient department. It details the steps a patient takes from initial inquiry through consultation, testing, and treatment. Key stages include registration, seeing a patient representative for information, routing to the appropriate areas like labs or pharmacy, and collecting test results or medications. Maintaining high standards of patient care, flexibility, and efficiency throughout is emphasized.
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Approach to design
- 2. Client Goals Flexibility Safety Sustainability Functionality Aesthetics Ergonomics Process Flow Work Flow Environment Operational Economy Standards Compliance Evidence Based Patient centricity Value
- 4. Patient In Enquiry counter Registration counter Patient fills Registration Form Cash counter Consultation reception Receipt OPD File Patient visit the Consultant Patient routed to Laboratory/ diagnostics area Dispatch counter PRE routes patient to Pharmacy -First contact with PRE( Counselor) -PRE informs about doctors availability, timings, treatment plan , tariff & any other information. Routes to registration counter If new? If review? PRE issues UHID card Review New -Enter the form details in HIS -Patient snap clicked & UHID card generated Issue Investigations? Admission ? Cross consultation? Patient out -Pharmacist checks the prescription -Enters the details in pharmacy HIS -Generates bill & Issues medicine Lab/ Diagnostic Process follows Patient collects the report Admission follows Test report UHID card Admission / Investigation/ Consultation Admission If Consultation IF Investigation IF Admission Medication Yes -PE handovers patient & OP file to concerned OP nurse -OP nurse enters the patient details in log register. -Takes patient vitals and records in case sheet. Available? If cross consultation Yes No PRE arrange for appointment OUT PATIENT DEPARTMENT Demand Estimate Space Plan Process Flow