1st day, this training day covers these topics : * Does IT matter? * New Challenges for IT Departments * Building IT Strategy * Change Management with Prosci methodology. * Enterprise Architecture ( EA ) & TOGAF framework * Service Oriented Architecture ( SOA ) * Service Desk and Operations with ITIL * IT governance and COBIT5 framework * What is IT4IT * New technologies for CIOs ( DevOps, Containers ... )