2. Agenda
What is organizational culture?
Organizational culture in hospital industry
Hospital organizational chart
Cultural issues in hospital
Work culture at:
AMRI Hospital
Paharpur Hospital
Conclusion
3. What is organizational culture?
A system of meaning shared by the organization’s
members
Cultural values are collective beliefs, assumptions, and
feelings about what things are
good, normal, rational, valuable, etc.
4. Organizational culture in hospital
industry
Hospital cultures are very segmented
• By profession i.e. nursing, medicine, and other
services etc.
• Intra-professionally within each discipline i.e.
Nursing-ICU, Surgery, Attending patients.
• Hospitals typically divide their executive level into
Director of nursing ,Director of Medical
services, Director of Surgical Services etc.
• Hospitals are a melting pot of cultures.
6. Work culture in a hospital
High level of involvement & professionalism demanded
from the employees
Ensures that everyone contributes when a task is assigned.
Depends on whether the work is assigned to individuals or
teams.
Employees face a highly competitive environment
Opportunity for growth of the employees based on
experience and seniority.
Ensured that patients are given the prime priority
Advancements and innovations in medical technology are
embraced.
7. Work culture at AMRI hospital
A multi specialized hospital
Daily meeting of HODs.
To discuss working and issues of each departments
To discuss any suggestions/ideas
Patient service meeting
Flexibility of change in shift timings of employee
8. Work culture at AMRI hospital
Team building activity like annual cultural program
Programs like “Employee of month”
Committee like grievance committee and sexual
harassment committee
Regular classes on foreign and Bengali language and
personal development classes.
9. Work culture at AMRI hospital
Organize workshops and seminars like AmeriCon
medicine update, AmeriCon surgery update, Indo-
Australian team update, blood awareness campaign,
diabetes awareness campaign, etc.
Work activities are organized around teams or
individual depending on type of work
Incidents of complain by patient regarding negligence
of doctors in treatment of patients like case of Dr.
Kunal Saha
10. Work culture at Paharpur hospital
With over 1000 beds, the hospital demonstrates
exceptional clinical success. The doctors along with
the nurses and other staff are extremely dedicated
The hospital staff is calculative in its approach and
delivers health and well being.
The hospital staff is accustomed handling difficult
situations with different people as they work on a
rotational basis.
Performance is prime as there is lot of competition
among the doctors.
11. Work culture at Paharpur hospital
Paharpur Hospital (Negative Aspect)
Nurse dismissed from service
A junior nurse was dismissed from service for
administering the wrong drug to an influenza patient.
Anesthetist Dismissed from service
The administration of anaesthesia requires the use of
sensitive techniques. Improper use of it can result in
serious physical impairment or death.
12. Conclusion
Instilling confidence through teamwork
Transforming organizational culture
Setting priorities and communicating clearly
Hiring and developing the best people
Establishing effective processes to support their
employees in achieving priorities
Helping each individual of organization
Finally leading with passion
Etiquettes are a part of the quality of service
Respectful treatment of the patient is fundamental for
delivering a quality service
Disrespectful manners is inherently poor service
