The document discusses blending user experience design and business analysis thinking in an agile customer role. It covers what user experience design is, useful design and analysis practices for agile customers, and how to incorporate those practices into an agile lifecycle. Specifically, it discusses Garrett's Elements of User Experience model which describes user experience as dependent layers including strategy, scope, structure, skeleton and surface. It provides examples of how this model can be applied to design experiences for software products as well as other complex products like a home. Finally, it discusses Norman's three-layer model of goals, tasks, and tools as underlying Garrett's model.
6. Today I’ll cover 3 areas
1. What is user experience
design?
2. Design & analysis practices
useful for Agile customers
3. Incorporating design and
analysis practices into an Agile
lifecycle
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3
67. When we include user
experience design into a
holistic design process,
another model of
problem analysis and
solution definition
becomes useful
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