Leveraging Innovative Way to Connect with Patients at Covenant Care Practices- Our experience using a mobile pre-visit assessment, Clinical Decision Support, and remote Monitoring Tools to engage and improve health outcomes in "Rising Risk" patients
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KY HIMSS Leveraging Innovative Ways to Connect with Patients at Covenant Care Practices
1. Leveraging Innovative Ways to Connect
with Patients at Covenant Care Practices
Our experience using a mobile pre-visit assessment, clinical
decision support and remote monitoring tools to engage and
improve health outcomes in "Rising Risk" patients
3. Conflict Of Interest Disclosure
• Per PIMS standards, Natalie Davis, MD, Category of Conflict,
and company of conflict, example below:
• Natalie Davis, MD Chief Medical Officer of PreventScripts, Founder
4. Agenda
• Learning Objectives
• Covenant Care Background
• Overview of Digital Health Technologies Used
• Partnership Goals
• Workflow Challenges
• Impact
• Lessons Learned
• Opportunities to Optimize Clinical Integration and Patient Outcomes
5. Learning Objectives
• Assess Population Health Stratification Data from 5,000+ Pre-visit
Patient Self Assessment tool Reports administered through a Web-
based App.
• Analyze Patient Engagement Use Data from Prevention Remote
Monitoring Enrolled Patients with Metabolic Syndrome.
• Analyze Health Outcomes Data from Prevention Remote Monitoring
Enrolled Patients with Metabolic Syndrome.
6. Introducing Covenant Care Practices
•54,415
Outpatient Visits in 2021
•17,018
Total Patients in EHR
•4
Locations in Tennessee
•12
Providers
•43
Employees
11. Goals Of Our Partnership
• Assess patients by collecting, scoring, and sending patients’
risk report to their chart
• Engage patients in their health risks and assess motivation
pre-visit
• Facilitate patient-provider prevention conversation during
any visit
• Intervene with the eligible, motivated patients at-risk of
developing metabolic disease
13. Overview Of Digital Health Tools
Patient Name:Bridget Thomasson
DOB: 1974-07-11
Provider: Mandy Childers
Date of Report: 9th February 2023.
REMOTE MONITORING RESULTS
Starting BMI: 45
BIOMETRIC DATA
most recent blood pressure: not taken
most recent blood sugar 159
average 30 day blood sugar not taken
# blood sugar readings taken in 30 days: N/A
# scale data points (30 days): 9
PREVENTION PLANS STARTED RECENTLY
DATE STARTED
Eat more fruit
2022/10/06
Eat more fruit
2022/09/22
ENGAGEMENT DATA
times opened app: 76
times opened app last month: 29
total times stepped on scale since enrollment: 72
average daily step count:
276
LAST
MONTH
THIS
MONTH
daily average water intake:
0 oz 0 oz
daily average veggie intake:
0.00/8 0.00/8
daily average fruit intake:
0.00/4 0.00/4
7
BLOOD PRESS
BLOOD SUGAR
WEIGHT
last update now last update now last update now
0 lb 145/89
0
Health Biometrics
WATER STEPS VEGETABLES
last update now last update now last update now
0 oz
Health Behaviors
Welcome Box
Delivered
Avg reimbursement
$55/patient/month
Patient Education
5
&Support Program
!"#$% PrevenTips
&''($%
)*+,-$%
Progress SURVEY
Care Team Calls 20 minutes data review / call
Avg reimbursement: $50/patient/month
Monthly Report to EHR/Patient Chart
Results
Smoking Cessation
Preventive Counseling
Patient education to generate
more cessation visits
Up to 20 visits per year per provider
(Avg. reimbursement $30 – $45 / 15 minute visit)
(up to $125/year)
6
ADD‐ONS
Patient Name: Alex Rupert
DOB: Jan. 26, 1996
Provider: Olivia Hutcheson
Date of Report: 22nd July 2022
PATIENT ASSESSMENT RESULTS
ADA/CDC Prediabetes Risk Test* 3
PROMIS Short Form v1.0 – General Self-
Efficacy 4a* 52.2
PROMIS ADULT short form - global -
version 1.2* 43.5 42.3
Motivation Level Medium
motivation
BMI 34.31
Patient-reported Chronic Condition
Status
No
* validated survey instruments
BILLING
REMINDERS
Survey 1
ADA Risk: CPT code: 96160
Survey 2
PROMIS Self-Efficacy: CPT
Code: 96160
Survey 3
PROMIS Global Health Short
Form: CPCode: 96160
RECOMMENDATIONS + INSTRUCTIONS
We recommend the following pathway for this patient. Below you will find instructions for this
pathway. For more information on these recommendations, click here: preventscripts.com
Patient Not Eligible
Prevention Emails
Assess Chronic Condition
PreventScripts Prevention
Remote Monitoring
PreventScripts Preventive
Counseling
PreventScripts Tobacco
Cessation
INSTRUCTIONS FOR PATIENT
ENROLLMENT
This patient is a good candidate for Remote Patient
Monitoring.
PreventScripts will work with your
patient to start reducing risks and
improving overall health and wellbeing,
on their own schedule. The clinic will
help to support the patient by monitoring
progress via the app, and checking in
with the patient monthly. PreventScripts
will help the patient take small steps
toward healthy choices over time.
1 At time of visit, identify and code
ONE chronic diagnosis for eligibility.
Possible chronic disease diagnosis
could be: hypercholesterolemia,
hyperlipidemia, obesity, overweight,
metabolic syndrome, stage one
hypertension, etc.
2 Inform Patient of Program: (possible
talking point ideas)
3 Patient Setup: MA/Nurse brings in a
sample starter kit and shows the
patient what’s in the box and how to
download the “PreventScripts RPM”
App.
STEP STEP
Patient Risk
Assesment
START HERE
Pre‐visit
2 – 3 minutes for patient
4
MA/LPN: 2 – 4 minutes
Avg reimbursement $18
Sign UP
Patient
BY
3Office
Visit
1–2 minutes
to discuss
the program
with eligible
patients.
2Results Sent to EHR/
Patient Chart
Clinic: Average
reimbursement
$12 per
Providers: Less
than 1 minute
to review.
16. Goal #1: Assess
• Assess patients by collecting, scoring, and sending patients’ risk
report to their chart
• Collect
• Screen every patient 18-65 during their normal visits
• Patient-facing web page
• Sent along with pre-registration software morning of visit
• Score
• Clinical decision tree to score and stratify patients
• Database and algorithm to score surveys and turn into insights
• Send
• Send secure actionable report as a clinical decision support tool to patient chart utilizing direct
message into the EHR
• Utilize a Health Information Service Provider, or HISP, is an accredited network service operator that
enables nationwide clinical data exchange using Direct Secure Messaging
17. Goal #1: Assess
• Assess patients by collecting, scoring, and sending patients’ risk
report to their chart
• Demographics
• Height and Weight
• Motivation/Readiness
• PROMIS Global 10 Physical and Mental Health Survey
• PROMIS Self-Efficacy Survey
• ADA Pre-Diabetes Survey
18. Goal #1: Assess
Assess patients by
collecting, scoring,
and sending patients’
risk report to their
chart
Patient Education
STEP STEP
Patient Risk
Assesment
START HERE
Pre‐visit
2 – 3 minutes for patient
BY
2
19. Goal #2: ENGAGE patients by color coding risk
STEP STEP
Patient Risk
Assesment
START HERE
Pre‐visit
2 – 3 minutes for patient
BY
2Resu
Clinic: Av
reimburs
$12 per
20. Goal #3: Facilitate
• Facilitate patient-provider prevention conversation during any
visit
• Report offers recommendations to providers for patient
interventions
• Report offers talking points for each intervention
recommended Patient Name: Alex Rupert
DOB: Jan. 26, 1996
Provider: Olivia Hutcheson
Date of Report: 22nd July 2022
PATIENT ASSESSMENT RESULTS
ADA/CDC Prediabetes Risk Test* 3
PROMIS Short Form v1.0 – General Self-
Efficacy 4a* 52.2
PROMIS ADULT short form - global -
version 1.2*
43.5 42.3
Motivation Level
Medium
motivation
BMI 34.31
Patient-reported Chronic Condition
Status No
* validated survey instruments
BILLING
REMINDERS
Survey 1
ADA Risk: CPT code: 96160
Survey 2
PROMIS Self-Efficacy: CPT
Code: 96160
Survey 3
PROMIS Global Health Short
Form: CPCode: 96160
RECOMMENDATIONS + INSTRUCTIONS
We recommend the following pathway for this patient. Below you will find instructions for this
pathway. For more information on these recommendations, click here: preventscripts.com
Patient Not Eligible
Prevention Emails
Assess Chronic Condition
PreventScripts Prevention
Remote Monitoring
PreventScripts Preventive
Counseling
PreventScripts Tobacco
Cessation
INSTRUCTIONS FOR PATIENT
ENROLLMENT
This patient is a good candidate for Remote Patient
Monitoring.
PreventScripts will work with your
patient to start reducing risks and
improving overall health and wellbeing,
on their own schedule. The clinic will
help to support the patien
pr
1 At time of visit, identify and code
ONE chronic diagnosis for eligibility.
Possible chronic disease diagnosis
could be: hypercholesterolemia,
hyperlipidemia, obesity, overweight,
metabolic syndrome, stage one
hypertension, etc.
2 Inform Patient of Program: (possible
talking point ideas)
EP STEP
ent Risk
sment
HERE
visit
es for patient
BY
3
2Results Sent to EHR/
Patient Chart
Clinic: Average
reimbursement
$12 per
Providers: Less
than 1 minute
to review.
21. Goal #4: Intervene
• Intervene and enroll eligible patients into our RPM program
Patient Name:Bridget Thomasson
DOB: 1974-07-11
Provider: Mandy Childers
Date of Report: 9th February 2023.
REMOTE MONITORING RESULTS
Starting BMI: 45
BIOMETRIC DATA
ENGAGEMENT DATA
times opened app: 76
times opened app last month: 29
total times stepped on scale since enrollment: 72
BLOOD PRESS
BLOOD SUGAR
w last update now last update now
145/89
0
Health Biometrics
STEPS VEGETABLES
w last update now last update now
Health Behaviors
Welcome Box
Delivered
Avg reimbursement
$55/patient/month
ducation
5
t Program
Smoking Cessation
Patient education to generate
more cessation visits
(up to $125/year)
ADD‐ONS
Patient Name: Alex Rupert
DOB: Jan. 26, 1996
Provider: Olivia Hutcheson
Date of Report: 22nd July 2022
PATIENT ASSESSMENT RESULTS
ADA/CDC Prediabetes Risk Test* 3
PROMIS Short Form v1.0 – General Self-
Efficacy 4a* 52.2
PROMIS ADULT short form - global -
version 1.2* 43.5 42.3
Motivation Level
Medium
motivation
BMI 34.31
Patient-reported Chronic Condition
Status No
* validated survey instruments
BILLING
REMINDERS
Survey 1
ADA Risk: CPT code: 96160
Survey 2
PROMIS Self-Efficacy: CPT
Code: 96160
Survey 3
PROMIS Global Health Short
Form: CPCode: 96160
RECOMMENDATIONS + INSTRUCTIONS
We recommend the following pathway for this patient. Below you will find instructions for this
pathway. For more information on these recommendations, click here: preventscripts.com
Patient Not Eligible
Prevention Emails
Assess Chronic Condition
PreventScripts Prevention
Remote Monitoring
PreventScripts Preventive
Counseling
PreventScripts Tobacco
Cessation
INSTRUCTIONS FOR PATIENT
ENROLLMENT
This patient is a good candidate for Remote Patient
Monitoring.
PreventScripts will work with your
patient to start reducing risks and
improving overall health and wellbeing,
on their own schedule. The clinic will
help to support the patient by monitoring
progress via the app, and checking in
with the patient monthly. PreventScripts
will help the patient take small steps
toward healthy choices over time.
1 At time of visit, identify and code
ONE chronic diagnosis for eligibility.
Possible chronic disease diagnosis
could be: hypercholesterolemia,
hyperlipidemia, obesity, overweight,
metabolic syndrome, stage one
hypertension, etc.
2 Inform Patient of Program: (possible
talking point ideas)
3 Patient Setup: MA/Nurse brings in a
sample starter kit and shows the
patient what’s in the box and how to
download the “PreventScripts RPM”
App.
STEP
k
nt
4
MA/LPN: 2 – 4 minutes
Avg reimbursement $18
Sign UP
Patient
BY
3Office
Visit
1–2 minutes
to discuss
the program
with eligible
patients.
2Results Sent to EHR/
Patient Chart
Clinic: Average
reimbursement
$12 per
Providers: Less
than 1 minute
to review.
22. Goal #4: Intervene
Eat your vegetables
first. You'll fill up on the
good stuff and not have
too much room for the
less-than-healthy stuff.
PreventTip of The Day
Week FOUR Day ONE
YOUR GOAL: EAT MORE VEGETABLES
23. Workflow Challenges We Encountered
1. Providers struggled to enroll
patients in the RPM program
2. Providers struggled to execute
RPM monthly visits
3. Provider Staffing
4. Patients within the BMI range of
26 – 29 often lacked chronic
disease diagnosis or metabolic
syndrome diagnosis
24. Workflow Challenges: Innovative Solutions
• Staffed Behavior Change Expert: Mandy
• Provider Engagement: Added monthly provider emails with enrollment
details by provider- benchmarking feature and QI payments for providers
• Patient Engagement Features: Extended PreventTips, Added Content,
Recipes, weekly surveys
• Waist Circumference to Kit: Accelerated Clinic MetX Diagnosis for BMI 26 –
29 patients WITHOUT Obesity Diagnosis
25. The Impact
Assess Population Health Stratification Data
5028
PreventScripts
Assessments
PreventScripts
RPM Eligible
PreventScripts
Chronic Disease
Identified
1147 1394
26. The Impact
Assess Population Health Stratification Data
150
Tobacco Use
Identified
Patients
Identified As
Low Risk
Preventive
Counseling
Eligible
1649 688
27. The Impact
Analyze Patient Engagement Use Data
67
Patients
Enrolled In RPM
“MyPlans”
Selected By
Patients
106
29. The Impact
Analyze Patient Engagement Use Data
69
Net Promoter
Score
MARS Survey of
Behavioral Intent
5/5
30. The Impact
Analyze Patient Health Outcomes Data
32%
Patients have
lost 5% or more
of bodyweight
Patients have
lost 1 – 4% of
bodyweight
Patients have
neither gained
nor lost weight
47% 20%
31. The Impact
Analyze Patient Health Outcomes Data
12%
Systolic Blood
Pressure
Reduction
Diastolic Blood
Pressure
Reduction
13%
34. Lessons Learned
• Provider “buy in” and engagement with program is critical
to success
• Staffing is key to digital health implementation
• Benchmarking providers within the group was useful
35. Opportunities To Optimize Program
• Auto-enrollment of patients into programs to minimize provider
friction
• Single sign-on of clinical dashboard with program-specific data for
monitoring patients
• Collect waist circumference in app as important indicator of
metabolic syndrome
• Financial dashboard for demonstrating program usage and
reimbursement to incentivize provider use
• Validated Surveys for teenage patients aged 13 to 17
36. Areas For Future Research
• NIH SBIR NINR pilot study to further explore health outcomes
• NSF SBIR to build 5A conversational assistant (AI) “Preventee”
• AHRQ Digital Health at Point of Care grant to better study product
implementation and patient use enhancements