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Principles of effective communication PowerPoint
- 2. What are interpersonal skills? Helps to communicate and interact with an individual or a group of people. Tends to be: - Optimistic - Calm - Confident
- 3. Verbal communication Defined as the way we say and how we say things. It helps convey the right messages, and therefore there’s a fewer chance of misunderstandings.
- 4. Lip-Reading & Sign Language Lip-Reading: A technique to understand speeches by visually interpreting the movements of the lips, face and tongue when normal sound is not available. Sign Language: Used for someone who is profoundly deaf.
- 5. Sign Language continued… Sign - language involves using: Hand shapes Orientation Movement of hands, arms and body Facial expressions
- 6. Body Language Referred to someone who is using nonverbal communication to emphasise their point of view or subject matter. These include: - Body posture - Gesture - Facial expressions
- 7. Intonation Intonation is described as how sentences are sound. It helps convey the right emotions and thoughts across to prevent misunderstandings.
- 8. Nodding Can be described as a cue in verbal exchange. Shows you’re listening to the speaker, and therefore concentrating.
- 9. Summarising and paraphrasing A concise statement of the content of the speaker's message. Paraphrase should be short and focuses on the main points conveyed by the speaker. Summarising: Pulling together the main ideas and feelings.
- 10. Questioning Techniques A skill where people are always asking questions in order to get more information from the speaker or topic. Questioning techniques show you’re engaging with the speaker.
- 11. Closed & Open Questions Closed: Refers to a question which usually receives with a one word answer such as, “Yes” or “No”. Open: Elongating an answer, such that the answer becomes more complex.
- 12. Probing Question A question that follows a primary question and tries to discover more information. Gains clarification. Makes sure that you understand the subject.
- 13. Leading Question A question that helps to lead the respondent to your way of thinking. Allows the conversation to conclude in an appropriate manner, making the atmosphere less tense.
- 14. Email Used everywhere in the world to connect and inform people. Important information can be passed on efficiently and easily.
- 15. Emoticon A representation of a facial expression used to convey your thoughts and feelings. It is used in social media such as text messages and on emails.
- 16. Letter Can be seen as a written communication skill. It allows the sender to inform or discuss information to the receiver. When composing a letter think about your audience.
- 17. Fax An image of a document made by electronic scanning. Allows people to give important information to firms and clients in a short amount of time.
- 18. Report A report is written for a purpose to summarise specific evidence or information found. Structured and presented clearly with the use of title and subheadings.
- 19. Note-taking Recording - - key information and details onto a piece of paper using methods such as using: Bullet points, Mind maps Colours to annotate key information.
- 20. Prove Reading Reading your work to check for any punctuation, spelling and grammar errors. It is recommended that people read the sentences out loud.