Adrian’s talk will focus on understanding the importance of user needs in healthcare to develop better tools that satisfy the requirements of both stakeholders. In order to illustrate this, she will present a case study of own research study based on HIV self-management.

1. Supporting Chronic Disease
Self-Management
Adrian Bussone
PhD Researcher
Centre for Human Computer Interaction Design
@adrian_bee

3. www.interaction-lab.co.uk
+44 (0)20 7040 3087
interactionlab@city.ac.uk
@cinteractionlab
The City Interaction Lab provides User Experience
consultancy to a range of businesses and organisations
• User Research
• Contextual Inquiry
• Ethnographic Shadowing
• Vox Pops
• Design
• Personas and Scenarios
• Taskflows and User Journeys
• Wireframes and Prototypes
Evaluation
• User Testing
• Mobile Testing
• Eyetracking
• Accessibility
Customised
Training

4. www.startux.co.uk
T: +44 (0)20 7040 3087
E: info@startux.co.uk
@startux_uk
Specialised services available to eligible London-based digital tech
start-ups and SMEs as part of the City Interaction Lab
• UX training
• Fundamentals in research,
design and evaluation tailored
to a small budget
• 2-day hands-on course
• Start integrating what you’ve
learned into your business
immediately
• Expert reviews
• Interfaces reviewed against
guidelines and best practice
• Pop-up UX Snapshot Testing
• Quick user/mobile testing with
users
• The lab comes to you!

5. @adrian_bee

6. Chronic disease:
A long-term condition for which
there is currently no cure, and which
is managed with drugs and other
treatment.
@adrian_bee

7. 15m suffer from chronic
health issues
10%
of the
population 70%
of the NHS
budget
Diabetes
COPD
Asthma
Arthritis
Hypertension
HIV
£ £
£ £ £ £ £

8. Self-management
Monitoring your condition
Gaining skills and knowledge to maintain health
Self-advocacy, leading medical decisions
Managing changes in health
…Self-tracking
@adrian_bee

9. @adrian_beewww.simplus.com

10. @adrian_bee

11. A Case Study of HIV
Self-Management
@adrian_bee

12. T
HIV
(good)
(bad) Undetectable!
@adrian_bee

13. Track:
Medication compliance
Lab results
Appointments
Learn about:
HIV
Safe sex
Medication interactions
@adrian_bee

14. …but are these helpful?
@adrian_bee

15. From: Taking Turns: Stories from HIV/AIDS Care Unit 371
Side effects?
Symptoms?
Age related condition?
Opportunistic infection?
@adrian_bee

16. To find out what
people really need,
just ask.
@adrian_bee

17. Privacy and Security
“But apps, apps I don’t think [are
private] because if you open your
mobile anyone can see it.”
“To be honest, I’m kind of more
worried about anyone seeing me on
those positive websites instead of on
porn websites!”
@adrian_bee

18. Tracking
“There seem to be more
people with depression or a
mental health condition that
have HIV than the general
population”
“A lot of people, as soon as
they started HIV medications,
they developed cholesterol
problems”
@adrian_bee

19. Visualizations
@adrian_bee

20. Social Support for understanding
@adrian_bee

21. @adrian_bee
Current work in progress:

22. @adrian_bee
Important:
Feeding findings
back to those who
can make change

23. My point:
Consider all stakeholders
Don’t make assumptions
Ask the users
@adrian_bee

24. @adrian_bee
Undetectable