The document outlines best practices for designing conversational bots, including demystifying what bots are, when they should be used, the design process, and what the future may hold. It provides examples of how existing bots like Alexa and Uber interact with users and recommends Alexa acts as an intermediary between users and brands. The presentation concludes by speculating about more advanced human-bot interaction using holograms in the future.

1. Stratis Valachis
stratis.valachis@aviva.com
Designing
for bots

5. Agenda
1. Demystifying bots
2. When does it make sense to use a bot?
3. Design process
4. Best practices
5. What does the future hold?

6. Demistifying bots

20. When to use them?

35. I want to go on a trip

36. Ok, where would you like to go?

37. Your next destination Oakland, California.
From which airport would you like to depart?

38. I actually meant Auckland, New Zealand

39. I want to go on a tripOk, where would you like to go?OaklandYour next destination Oakland, California.
From which airport would you like to depart?
I actually meant Auckland, New ZealandGreat! A flight from Oakland Califorina, to
Auckland, New Zealand!

45. How to design for
them?

50. Alexa acts as an intermediarybetween you
and the brand.
Uber: “Hi, this is Uber, there’s an Uber less than a
minute away…”
Alexa: “There’s an Uber less than a minute away,
would you like me to order it?”
Google Assistant,Messengerand Slackpass
you over to a different character.

56. What the
future holds

59. “Jarvis, rotate
the hologram
80 degrees”
vs

63. StratisValachis@gmail.com
Thank you
@stratisvx