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OverDrive: A digital download service for libraries / Troubleshooting tips & resources

PowerPoint slides accompanying two segments of the Introduction to eBooks & eReaders class.

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OverDrive: A digital download service for libraries / Troubleshooting tips & resources

  1. 1. Introduction to eBooks & eReaders Susan Knisely Online Services Librarian Nebraska Library Commission
  2. 2. • A leading distributor of downloadable eBooks, audiobooks, and other digital content to libraries. • Service used by 160+ Nebraska public libraries to provide downloadable digital content to their patrons: – Lincoln City Libraries – Omaha Public Library – Nebraska OverDrive Libraries Group (166 members)
  3. 3. Browse, borrow, read, and download digital titles from your library’s OverDrive-powered website!
  4. 4. eBook Formats:  OverDrive READ (new)  EPUB  PDF  Kindle Audiobook Formats:  MP3  WMA (being phased out)
  5. 5.  Internet access  Library card + PIN from participating library  Device on which to read eBooks:  Desktop or laptop computer  Dedicated eBook reader  Smart phone or tablet  Free software (OverDrive app or Adobe Digital Editions)  OverDrive account or Adobe ID  Email address
  6. 6.  OverDrive’s browser-based eBook reading option  Works on most tablets, smart phones, and computers running modern web browser  No apps to download or software to install (see book read book)  No Adobe ID or device activation  For offline access, download eBook to browser’s cache and bookmark URL
  7. 7.  Available free from popular app marketplaces  Supports download of EPUB eBooks and MP3 audiobooks to:  Apple iPhone/iPad/iPod touch  Android phones & tablets  Kindle Fire, Fire HD/HDX  Nook Color, Tablet, HD, HD+  Windows Phone  Windows 8
  8. 8.  Sign up at or when you download and install the OverDrive app.  Syncs bookmarks, reading/listening position, libraries, and saved searches across apps and devices.  Eliminates the need to authorize the app and device with an Adobe ID.
  9. 9.  Free software that supports download of Adobe DRM-protected EPUB and PDF eBooks to a Windows or Mac computer.  Lets you read eBooks on your computer or transfer them from your computer to an eBook reader when the computer and eBook reader are authorized with the same Adobe ID or OverDrive account. Note: If you are using Adobe Digital Editions software you will need access to your OWN computer!
  10. 10.  Kindle eReaders:  Only compatible with Kindle format eBooks.  DON’T need to download software or install apps.  DO need an Amazon account + access to a computer with Internet access.  MAY want to install the Kindle app on other owned devices.  Kindle Fire tablets:  Compatible with Kindle format eBooks, OverDrive Read eBooks (via Silk web browser), and EPUB eBooks and MP3 audiobooks (with OverDrive app installed)  DON’T need access to a computer  DO need an Amazon account and access to WiFi
  11. 11.  Software for Windows & Mac computers  Download and listen to WMA/MP3 audiobooks on Windows computer, MP3 audiobooks on Mac  Transfer to portable player / burn to CD
  12. 12.  eBooks are both similar to and different than print books, which makes it difficult to manage expectations and avoid misperceptions on the part of patrons.
  13. 13.  One Book — One User  Limit on checkout period / number of titles you can checkout.  Patron can place hold on title that is checked out and get notified when title is available.
  14. 14.  OverDrive eBooks are available 24/7!  OverDrive eBooks return themselves on their due date.  No late books and no overdue fines, but…  No option to keep books out past their due dates in order to finish them in exchange for paying fines  Metered access
  15. 15.  When patrons virtually browse an OverDrive collection they see not only the books that are available to checkout, but also all the books that are not available to check out.  “Everything is checked out!”  “Every book I want to read has holds on it.”  When patrons physically browse a print collection they don’t see the books that are already checked out.
  16. 16.  Nebraska libraries have been building their print collections for years, whereas the Nebraska OverDrive Libraries group began building its eBook collection in July 2010.  Limited budget for eBooks.  Not every book is available to buy through OverDrive.
  17. 17.  Librarians need to be familiar enough with the service to counter/overcome some of these perceptions!  A few titles have a lot of holds, but the majority of titles have one or zero holds.  Don’t just look at # of holds; also look at # of copies.  Limit your search to titles that are available for immediate checkout.  Make sure patrons are aware of publisher problems.
  18. 18.
  19. 19. Introduction to eBooks & eReaders Susan Knisely Online Services Librarian Nebraska Library Commission
  20. 20. Do you need to be a Techie? No! Absolutely not!
  21. 21.  Just because you have “no clue” when the patron presents their problem to you, doesn’t mean you can’t discover clues and ultimately solve the mystery.
  22. 22.  Be prepared for multiple exchanges with the patron and multiple exchanges with tech support, and PREPARE PATRON FOR THIS!  “I have to go to work now but I will be back at 9:30 tonite and I will hope to see the latest thing I should try. It's like a treasure hunt with clues along the way. We're getting closer, I can feel it.” -- a patron I was helping with download problems
  23. 23.  The more eReader/eBook tech support you do, the better you will get at picking up clues based on what you hear AND WHAT YOU DON’T HEAR!  I checked out an Adobe EPUB book through OverDrive and it downloaded as a .acsmfile, not as an .epub file…  I located the book I downloaded in the My Digital Editions folder on my computer, and I used Windows Explorer to move it to my eBook reader.  I can see the books I purchased through B&N on my Nook, but I can’t see my OverDrive book.
  24. 24.  Have you successfully downloaded eBooks from this service before? Using the same equipment?  Have you downloaded Adobe Digital Editions (or the OverDrive Media Console app)?  Have you created an Adobe ID and authorized your computer and/or device?  What type of computer/eReader/mobile device are you using?
  25. 25.  What type of file are you trying to download?  Would you provide me with your library card number so I can login to your account?  Can I walk you step by step through the process so I can try to pinpoint at what point you begin having problems?  Can you share with me the exact text of any error message you are receiving?
  26. 26.  Are download problems related to Internet access problems?  Did a publisher send a corrupt file to OverDrive?  No identifiable reason for difficulty? Delete the files and try again…
  27. 27. OverDrive device/format questions are best answered using OverDrive online Help resources
  28. 28.  MobileRead Forums  B&N Community  NookBoards  nookTalk  Sony Reader Forum  Adobe Digital Editions Help /
  29. 29. Patrons can access Front Line Tech Support form by clicking on “Help”  “Support” Librarians can access a support form by logging in to Marketplace ( and clicking on “Support”  “General support”