GraphDay Stockholm 2015 - Graphs in Telecommunications

1. Graphs in Telecommunications  GraphDay Stockholm 2015 David Montag @dmontag david@neotechnology.com

2. Neo4j Adoption by Selected Verticals Financial  Services Communications Health &  Life Sciences HR &  Recruiting Media &  Publishing Social  Web Industry   & Logistics Entertainment Consumer Retail Information ServicesBusiness Services

3. Big Data &  Analytics IPTV VoIP Media  Services Business Consumer Support Online/User Services (BSS) Fault  Management Service  Quality Cloud/ Hosting Infrastructure Network Planning & Fulfillment Network & IT  (OSS) Stores Plans Billing CRM & Business Support  (BSS) Acme Comms

5. Business User Services Millions of plans, customers, admins, groups • Highly interconnected data set with massive joins Degrading relaEonal performance • Login took up to 20 minutes to compute access rights Nightly batch workaround • Solved performance problem, but meant data was not current Replace slow Sybase system • Batch workaround projected to reach into the morning in 2014 — longer than the nightly batch window Oslo-‐based telco Top 25 worldwide Misson-‐critical system Availability and responsiveness impact customer satisfaction

6. With complex dependencies between accounts, products and companies, Neo4j’s high performance engine provides ﬂexibility of data representaons along with features that go beyond tradional relaonal databases. Business User Services – Sebastian Verheughe, Architect

8. NaEonwide network infrastructure • €1.5 billion invested in infrastructure every year • Owns 50% of all ﬁber in France Maintenance took a full week to plan • “What-‐if” analysis is best done on the full network Network & topology informaEon is fragmented • Spread across 30+ diﬀerent systems Faster change process • Missed threats and opportunies put business at stake Part of Vivendi group Top 20 telco worldwide Gained new “what if” capabilities Network Planning – The Challenge

9. Created a single source of truth • Country-‐level analysis capabilies Predict impact of any failure • Take migang steps to solidify network Flexible graph model stretches for new data • No more RDBMS schema dancing (two steps forward, one step back) Full freedom to evolve system over Eme • Added impact analysis, congeson avoidance, and more Network Planning – Solution & Benefits Neo4j is an obvious solution to explore for a graph network problem. It manages risk on the client side, and it also makes processes more efficient. – Project Manager, SFR

11. Global mobile services operator • Fastest growing mobile operator the past 5 years Online/App service “MiR 3” needed to evolve • Challenge with denormalized RDBMS architecture The business values ﬂexibility • Technology should be an enabler, not an obstacle Good self service helps customers help themselves • Fewer calls means call center savings Part of Hutchison Whampoa Nordic branch covers Sweden & Denmark Online Consumer Services The Challenge

12. Flexible user data plaVorm • Take on new and complex services with ease Narrow writes, broad reads (asymmetric) • Graph model allows for simple writes without worrying about reads Real-‐Eme deep queries on the latest data • No more pre-‐computed denormalized views Conﬁdence to scale as necessary • Peace of mind with regard to customer growth … very impressed with the time-‐to-‐market advantages that we are experiencing from developing with a graph model … Online Consumer Services Solution & Benefits – Manager Online Services, 3

14. Neo4j Adoption by Selected Verticals Financial  Services Communications Health &  Life Sciences HR &  Recruiting Media &  Publishing Social  Web Industry   & Logistics Entertainment Consumer Retail Information ServicesBusiness Services

15. Graphs in Telecommunications  GraphDay Stockholm 2015 Tweet: #neo4j #graphday @dmontag

16. 5M Packages Per Day. 3K Per Second. A B Other examples Solution Model the Logistics Network as a Graph Real-‐time Logistics Routing Logistics