Graphs in Telecommunications - Jesus Barrasa, Neo4j
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Graphs in Telecommunications Jesús Barrasa, Neo4j
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Graphs in Telecommunications - Jesus Barrasa, Neo4j
- 1. Graphs in Telecommunications Neo4j: The #1 Platform for Connected Data Dr. Jesús Barrasa Director Sales Engineering EMEA 16th June 2020 - Neo4j Online Vertical Summit Telecommunications
- 2. Neo4j: the Graph Platform
- 4. Why Graphs in Telco?
- 5. ”Graph analysis is possibly the single most effective competitive differentiator for organisations pursuing data-driven operations and decisions“
- 6. “Give me solutions that provide me and my customers with accurate and timely visibility into the state of the network and the services riding on that network” Tier1 Service Provider (*) (*) https://www.tmforum.org/resources/quick_insights/maximizing-network-agility-effective-resource-management/ Simplified view of a graph representation of a service based on the SID model (http://www.tmforum.org)
- 7. “Graph data structures provide enormous advantages over relational databases overall. Ericsson has chosen to take this approach because of the tremendous advantage it has to service providers”(*) Graeme Jones. Strategic Product Manager (*) https://www.tmforum.org/resources/quick_insights/maximizing-network-agility-effective-resource-management/
- 8. (*) https://h20195.www2.hpe.com/v2/Getdocument.aspx?docname=4AA5-1098ENW “Correlation of real-time events from the network, complemented by additional information such as network connectivity or topology. […] A database that natively supports graphs is optimal for capturing and implementing these functions”(*) HPE UCA Data Sheet
- 9. Challenges / Requirements Capture Complexity Allow Flexibility High Performance Bridge Business - IT gap Rich, Dynamic, human friendly Graph Model on a Native Graph Platform
- 10. Adoption Highlights Leading OSS Vendors Half of the leaders in the 2018 Gartner MQ for OSS embed Neo4j in their products 2 of the 3 world’s largest CSP use Neo4j in mission critical solutions Largest Telcos
- 11. Use Cases
- 12. IoT OSS / Operations Governance & Metadata Mgmnt Common Graph Use Cases in Telco Customer Experience Managemet BSS / Business Support
- 13. Network Facing - Operations • Unified Network Inventory • Network and Service Orchestration: Topology • Service Assurance: Fault Management • Planning, Traffic Intelligence • Performance and Quality Management and Analytics 13
- 14. Customer Facing - BSS • Knowledge Graph for enhanced customer support • Customer Segmentation • Identity and Access Mgmnt • Fraud detection 14 ABOUT RELATED ABOUT ABOUT ABOUT ON_TOPIC OPENS TOPIC TOPIC SUPPORT TICKET SUPPORT TICKET CUSTOMER DOCUMENT ON_TOPIC OPENS ST_FOR CUSTOMER STATUS SUPPORT TICKET OPENS
- 15. Customer Experience Mgmnt • Customer 360 - KYC • Customer Journey Analysis • Personalisation / Recommendations 15 NEW_RELEASE NEXT SUBSCRIBES_TO Event Event Service Service Customer SUBSCRIBES_TO CHURN Customer Event SUBSCRIBES_TO Event NEXT FOR FO R Service SUBS NEW_RELEASE NEW_RELEASE Event NEXT Event FOR FOR SUBS SUBS
- 16. • Connected Home • Smart Cities • Manufacturing IoT 16
- 17. • Traceability / Data Lineage • Consent Management • GDPR Regulatory Compliance 17