This document contains questions and answers related to a case study about HPC's new management system. It discusses: 1. The information requirements and problems the new system aimed to solve like providing reliable, up-to-date reports. 2. Issues with the old system like manipulated data and lack of enterprise visibility that the new system addressed. It was made more user-friendly. 3. End users were involved through interviews and feedback was incorporated, ensuring project success. 4. Additional steps taken like a phased rollout and emphasis on benchmarks for a successful system. 5. The new system used a web-based interface for performance management, reporting, and data access. 6. Benefits included unbiased

1. GROUP MEMBERS
1. Arni B. Hj. Morshidi P14D461P
2. Anisah Bt Ismail P14D389P
3. Syarifah Rohaya Bt Wan Idris P14D397P
4. Dayang Adelina Bt Hj Abang Muan P14D394P
5. Norhana Aini Bt Saini P14D398P

2. CASE STUDY MEETING 6

3. • List and describe the information requirements of HPC’s new
management system. What problems was the new system
designed to solve?
Question 1
• To what extent were “people” problems affecting management
decision making at HPC? What were some of the management,
organization, and technology issues that had to be addressed by
the new system? How did the system’s designers make the
system more “people-friendly”?
Question 2
• What role did end users play in developing HPC’s new
system? How did the project team make sure users were
involved? What would have happened to the project if they
had not done this?
Question 3

4. • What other steps did HPC take to make sure
the system was successful?Question 4
• What types of system-building methods and
tools did HPC use for building its system?Question 5
• What were the benefits of the new
system? How did it change the way
Honam ran its business? How successful
was this system solution?
Question 6

5. Question 1
List and describe the information requirements of
HPC’s new management system. What problems
was the new system designed to solve?
Information Requirement Problems was the new system designed to
solve
Reliable report Report that are able to accurately measure
management performance and provide useful,
accurate information for increasing sales and
reducing costs
Unsanitized data -Report must up to date
-not need to sanitized to “look better” to
senior management
Fast report Anytime access on the report anywhere and
anytime
Enterprise wide visibility Can access and share the data easily across the
various business unit and functions

6. Question 2
To what extent were “people” problems affecting management
decision making at HPC? What were some of the management,
organization, and technology issues that had to be addressed by the
new system? How did the system’s designers make the system more
“people-friendly”?
• Individual managers were processing and manipulating the data to make
their departments look better to senior management.
• Executives at the chemical firm wanted access to the data before they
went through manipulation or processing.
“ People” problems
• Up to date information can be shown during the meeting to ensure all
discussions and decision making are based on the consistency and timely
view of the data.
• No longer do top level decision makers
Management, organization and technology
issued

7. Question 2
To what extent were “people” problems affecting management
decision making at HPC? What were some of the management,
organization, and technology issues that had to be addressed by the
new system? How did the system’s designers make the system more
“people-friendly”?
• Web access from multiple location
• Required little training on how to use the system
• Well designed– user friendly screen and data entry forms
• Simple and easy to updates
• Easy to troubleshoot
• Efficient
The system should be more users
friendly.

8. Question 3
What role did end users play in developing HPC’s new
system? How did the project team make sure users
were involved? What would have happened to the
project if they had not done this?
• IT organization started by asking executives to list existing
report they were received and to access the usefulness of each.
• To list existing reports
• Meeting with executives at different location where the system
was being rolled out to received any user’s requirement.
• Executives were asked if there were additional report old data
from which of their organizational group were benefit.The
dialogue proved very helpful in developing the right set of
reports and dashboard for executives
Interview and
discuss with
department
involved
• Project team encourage users to start working
with the new system
• Discussion and explain with executives regarding
the system benefit.
• Continuous campaign and awareness program to
executives to ensure their use the system
effectively
Campaign

9. Question 3
What role did end users play in developing HPC’s new
system? How did the project team make sure users
were involved? What would have happened to the
project if they had not done this?
• Benchmarks with other companies in the industry
that can provide a good look at the data brings to
most value.
• Project team visited the various manufacturing
plants when the system was being rolled out and
had in depth discussion with executives about
benefits of the new systems as well as hoe to use it.
Benchmark
with others
and develop
strategy
• Less refine data as required by the users and for
management decision making.
• It will create unpleasant experience for three end
user should there is any hick up.
• Inaccurate or untimely data flowing into
executive’s dashboard.
What would have
happened to the
project if they
had not done
this?

10. Question 4 What other steps did HPC take to make
sure the system was successful?
Phase approach
Rather than
pushing a new
system onto
executives in the
ERP life cycle ERP
software and
confident with the
quality of the
report.
Emphasized
benchmark
Emphasized the
important of
bench marking
before designing
and implementing
an executive
facing system
Modern interface &
mobile access
Executives can
immediately
accessing report
and dashboards
on daily, weekly
and monthly basic
Mobile devices
providing anytime,
anywhere access
to the new
systems

11. Question 5 What types of system-building methods and
tools did HPC use for building its system?
Type of system-building
methods
Problems was the new system designed to solve
Reliable report • Report that are able to accurately measure
management performance and provide useful,
accurate information for increasing sales and reducing
costs
•To make the data easily accessible, the system
displayed a very intuitive web-based user interface.
• Used for performance management, planning,
reporting, query and analysis and enterprise
information management.
• Provide self-service access to data from databases
and excel-spread-sheets.
• An ad hoc query, reporting and analysis tools that is
used to create queries or use existing reports, format
retrieved information and perform analysis to
understand trends and root cause.

12. Question 6
What were the benefits of the new system? How
did it change the way Honam ran its business?
How successful was this system solution?
Benefit Change the way Successful system solution
Unbiased Data Executives no longer are limited to
sanitized scale data in an outdated
presentation format.
Accurate data
Timelier decisions Reduce time to collect, process
and track data for decision
making.
Delivers timely information and
various analytics to end users.
Efficient result & right
decision making
Improved business
competitiveness
Ensure consistency of information
and establishes structure for global
sharing of information.
Increase business
competitiveness through
global used of information
system.
Improved
accessibility
Display data via management,
cockpits, dashboard or widgets.
Provides unstructured .to ensure
readability
Get up to date data
and easy to prepare a report