Nicholas Muldoon presented this at Rakuten Technology Conference 2012 in Tokyo, Japan. In this talk we explore the Agile and Innovation programs at Atlassian and how they have evolved over time. We explore ShipIt Days and Customer Feedback in detail, two practices that any team can adopt to help them solve customer problems faster and more effectively.

1. Agile and Innovation
Hand-in-Hand at Atlassian
Nicholas Muldoon
Saturday, September 14, 13

2. http://cinespect.com/?p=2804
GOJIRA
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3. Saturday, September 14, 13

4. ?
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5. Saturday, September 14, 13

6. Test Driven Development
Continuous Deployment
20%Time
Innovation Weeks
ShipIt Days
FedEx Days
Pair Programming
Continuous ImprovementContinuous Integration
Kanban
Scrum
Quality Assistance
DevOps
Behaviour Driven Development
Paper Prototypes
UsabilityTests
Two Week Sprints
Customer Interviews
Issue Collectors
Early Access Program
Monster Builds
Limit WIP
Agile Marketing
Retrospectives
User Story Mapping
Git
ExploratoryTesting
Niko-Niko
Five Why’s?
Refactoring
User Stories
Definition of Done
Relative Estimation
User Personas
Sustainable Pace
CycleTime
LeadTime
Customer Feedback
Saturday, September 14, 13

7. Customer
Feedback
ShipIt Days
Saturday, September 14, 13

8. Customer
Feedback
ShipIt Days
Saturday, September 14, 13

9. Evolving Customer Feedback
2006 201020082004 20122002
Public
Backlog
Saturday, September 14, 13

10. Evolving Customer Feedback
2006 20102008
D.O.S.
2004 20122002
Public
Backlog
Saturday, September 14, 13

11. Evolving Customer Feedback
2006 20102008
D.O.S.
2004 20122002
Public
Backlog
Product
Management
Saturday, September 14, 13

12. Evolving Customer Feedback
Innovation
Games
2006 20102008
D.O.S.
2004 20122002
Public
Backlog
Product
Management
Saturday, September 14, 13

13. Evolving Customer Feedback
Issue Collector
Innovation
Games
2006 20102008
D.O.S.
2004 20122002
Public
Backlog
Product
Management
Saturday, September 14, 13

14. GIVE GREENHOPPER FEEDBACK!
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15. GIVE GREENHOPPER FEEDBACK!
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16. Saturday, September 14, 13

17. 14%
17%
37%
23%
9%
Awesome
Good
Meh
Bad
Terrible 5%
5%
10%
35%
45%
2011
400 Responses
2012
1,000 Responses
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18. Saturday, September 14, 13

19. 1,500
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20. Saturday, September 14, 13

21. WRAP CUSTOMER FEEDBACK
Develop at warp speed with effective customer feedback loops
http://-binary-.deviantart.com/art/Warp-Speed-Wormhole-2537567
Saturday, September 14, 13

22. Customer
Feedback
ShipIt Days
Saturday, September 14, 13

23. The Innovation Journey
20102008 20122006
ShipIt
Day #1
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24. The Innovation Journey
20102008 20122006
20% Time
Introduced
ShipIt
Day #1
Saturday, September 14, 13

25. The Innovation Journey
Innovation
Team
20102008 20122006
ShipIt
Day #1
20% Time
Introduced
Saturday, September 14, 13

26. The Innovation Journey
20%
Weeks
Innovation
Team
20102008 20122006
ShipIt
Day #1
20% Time
Introduced
Saturday, September 14, 13

27. The Innovation Journey
20%
Weeks
ShipIt
Day #20
Innovation
Team
20102008 20122006
ShipIt
Day #1
20% Time
Introduced
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28. Hack. Pitch. Party.
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29. Wednesday 12pm
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30. Thursday 9amThursday 9am
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31. Thursday 12pm
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32. Friday 2am
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33. Friday 3pm
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34. Friday 4pm
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35. Saturday, September 14, 13

36. Friday 5pm
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37. ShipIt Day Prizes
MovieTickets Dinner forTwo Experience
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38. Saturday, September 14, 13

39. 1,400
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40. Saturday, September 14, 13

41. 20% Week
Extreme Image Diffs
Client Side E-Diffing
Commit List Filtering
Git Commit Hooks
Shipped ! PM Deliberating
Work Outstanding
Commit Graph Work OutstandingSoyTemplates
LESS Support Stash Agents
Better Git Error Msgs Stash Crucible Link Work Outstanding
Failed !
Shipped !
Shipped !
Shipped !
Shipped !
Saturday, September 14, 13

42. http://www.space.com/16690-photos-japan-launches-space-supply-ship-htv3.html
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43. Customer
Feedback
ShipIt Days
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44. 改善
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45. Thank You
@njm
nicholasmuldoon.com
Saturday, September 14, 13