Unit 3 housekeeping human resource issues

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Unit 2 planning and organizing the hk department

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Chapter 14: Managing Human Resources

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Chapter 13: Revenue Management

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Chapter 12: Planning and Evaluating Operations

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Chapter 11: The Front Office Aduit

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Chapter 9: Check-out & Account Settlement

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Chapter 8: Front Office Accounting

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Chapter 7: Security & the Lodging Industry

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Chapter 6: Communications & Guest Services

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Chapter 5: Registration

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Chapter 4: Reservations

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Chapter 3: Front Office Operations

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Chapter 2: Hotel Organization

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Chapter 1: The Lodging Industry

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Chapter 5- Systemwide Reservations

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