1. Topic 10:Communication Skills TAEDEL402A Plan, organise and facilitate learning in the workplace © 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook pages 55to 62

2. At the end of this session you should know how to: facilitate a session present information and question learners. © 2010 Innovation and Business Industry Skills Council Ltd

3. Communicating clearly Presentation skills: pace posture pitch practice. Questioning: open vs. closed questions active listening. © 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook page 56

4. ACTiVe Listening Tools needed for active listening Ability to concentrate Be objective Skilful questioning Be capable of obtaining feedback © 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook page 57

5. Feedback Feedback models: positive, constructive, positive actions, impacts, desired outcomes current behaviour, situation, impacts, alternatives. © 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook page 59

6. Feedback Constructive Formal / Informal © 2010 Innovation and Business Industry Skills Council Ltd IBSA Participant Workbook page 61

7. The next step You should now: conduct evaluations identify relevant data for analysis apply record-keeping procedures in your practice environment. © 2010 Innovation and Business Industry Skills Council Ltd