Technology Leadership is a key driver for change in Africa

1. Technology Leadership is a
key driver for change in
Africa –
Live, Learn, Love, Leave a Legacy
Hendus Venter,
Group CIO
17 May 2018
Disclaimer: This presentation was prepared by me, Hendus Venter, in my personal capacity. The opinions and/or views expressed herein and
shared pursuant to this presentation are my own and do not reflect the views of South African Airways or any other State Owned Enterprise.

2. Disclaimer: This presentation was prepared by me, Hendus Venter, in my personal capacity. The opinions and/or views expressed herein and
shared pursuant to this presentation are my own and do not reflect the views of South African Airways or any other State Owned Enterprise.
Technology Leadership requires
“superhuman” abilities
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IT LEADERS
What I think I do. What my mom thinks I do. What finance thinks I do.
What I’m actually doing.What business users want me to do.What business users think I do.

3. Disclaimer: This presentation was prepared by me, Hendus Venter, in my personal capacity. The opinions and/or views expressed herein and
shared pursuant to this presentation are my own and do not reflect the views of South African Airways or any other State Owned Enterprise.
Technology Leadership loves what
they do…leaves a legacy…making an
impact…caring for the greater cause….
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4. Disclaimer: This presentation was prepared by me, Hendus Venter, in my personal capacity. The opinions and/or views expressed herein and
shared pursuant to this presentation are my own and do not reflect the views of South African Airways or any other State Owned Enterprise.
Technology Leadership loves what
they do…leaves a legacy…making an
impact…caring for the greater cause….
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INTERNET.ORG
Digital
India (DI)
https://world.taobao.com
Charter cyber schools

5. Disclaimer: This presentation was prepared by me, Hendus Venter, in my personal capacity. The opinions and/or views expressed herein and
shared pursuant to this presentation are my own and do not reflect the views of South African Airways or any other State Owned Enterprise.
Technology Leadership in
Africa…changing lives, changing
communities…
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Pattison Mutambiranwa,
Entersekt’ss senior vice president EMEA
Yoco CEO and co-founder
Katlego Maphai
Malan Joubert and Philip Joubert
Dave van Niekerk ,
CEO of Frankfurt- listed FinTech, MyBucks
Schalk and Dewaldt Nolte

6. Disclaimer: This presentation was prepared by me, Hendus Venter, in my personal capacity. The opinions and/or views expressed herein and
shared pursuant to this presentation are my own and do not reflect the views of South African Airways or any other State Owned Enterprise.
Technology Leadership in
Africa…changing lives, changing
communities…
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Amanda Dambuza (Uyandiswa founder) James Paterson and Benji Meltzer
TOWNSHIP-BASED, FULL SERVICE & DIGITAL-FIRST
MARKETING AGENCY
Lebogang Mokubela (Lemok founder)
https://smartfunder.co.za/app/
Francois Liebenberg
and
Henco Wiid

7. Disclaimer: This presentation was prepared by me, Hendus Venter, in my personal capacity. The opinions and/or views expressed herein and
shared pursuant to this presentation are my own and do not reflect the views of South African Airways or any other State Owned Enterprise.
Technology Leadership requires
different perspectives what it is
really about…
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Winning Technologies creates opportunities for PEOPLE
(Leaders!) to create winning societies and communities

8. Disclaimer: This presentation was prepared by me, Hendus Venter, in my personal capacity. The opinions and/or views expressed herein and
shared pursuant to this presentation are my own and do not reflect the views of South African Airways or any other State Owned Enterprise.
Six shifts in the business technology
environment are changing business models…
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Work Adapts to Broader
Role for Machines
■ Automation and machine learning move
into more complex, less structured
activities.
■ Employees must demonstrate greater
judgment creativity, flexibility and
collaboration.
Example: Microsoft Botresolving customer
queries; Google Assistant making calls
Demand Grows More Personal
■ Customers seek services that align with
their preferences and values as individuals
(not segments).
■ Customers demand lower-effort, non-
intrusive service.
Example: Curve can provide a loan at the point
of need based on up to date credit score and
bank balance; Emirates improves client
experience by Facial & Voice recognition
Everything Accelerates
(Except Large Companies)
■ New capital-light competitors scale rapidly.
■ Demand changes at a faster rate.
■ Size, complexity, and regulation slow
incumbent responses.
Example: Many organisations face internal
hurdles to keep pace with Fintechs, aggregators
and XaaS providers.
■ Value creation shifts toward
information-rich services.
■ Companies facilitate or broker services
through an interface.
Example: Discovery Eco-system (Medical,
Lifestyle (Vitality), Card and Insurance)
Products Become Information-Rich
Services
Data Reliance Deepens
■ Customers rely on data, especially from
peers, for purchase decisions.
■ Managers and employees use data for
virtually every business decision.
■ Overabundance and uncertain veracity of
data make it harder to reach decisions
quickly.
Example: Uber, AirBnB, Amazon, Pocketslip,
Smartfunder
Internal and
External Boundaries Blur
■ Companies collaborate through open
models.
■ Functional boundaries and hierarchies give
way to fast-changing matrices.
■ Employees pursue flexible roles,
employment models and career paths.
Examples: Amazon: a big retailer, a media company, the
biggest cloud provider; Offer Zen and Root Bank
1 2 3
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Source: 2018, Corporate Executive Board
Source: Adapted from 2017, Corporate Executive Board

9. Disclaimer: This presentation was prepared by me, Hendus Venter, in my personal capacity. The opinions and/or views expressed herein and
shared pursuant to this presentation are my own and do not reflect the views of South African Airways or any other State Owned Enterprise.
Technologies of tomorrow,
available today
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10. Disclaimer: This presentation was prepared by me, Hendus Venter, in my personal capacity. The opinions and/or views expressed herein and
shared pursuant to this presentation are my own and do not reflect the views of South African Airways or any other State Owned Enterprise.
Technologies of tomorrow,
available today
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11. Disclaimer: This presentation was prepared by me, Hendus Venter, in my personal capacity. The opinions and/or views expressed herein and
shared pursuant to this presentation are my own and do not reflect the views of South African Airways or any other State Owned Enterprise.
Technology Leadership in
Africa…changing Education, Our
children, our future…
• At the 2018 World Economic Forum, Jack Ma/Ma Yun (Alibaba) says
that only by changing education and our choices as parents and
leaders, can children compete with machines.
• Robots could replace up to 800 million jobs by 2030 (2018, McKinsey
Global Institute)
• Education in a digital and tech world is becoming a major challenge.
• If we do not change the way we teach, 10 years from now we will
be in trouble.
• The way we teach, the things we teach our kids, are the things from
the past 200 years. It is knowledge based.
• We cannot teach our children to compete with machines - they are
smarter.
• Teachers and Parents must stop teaching KNOWLEDGE...we have
to teach something UNIQUE, so a machine can never catch up
with us. Compare to the view “Coding as the 12th language in SA”?)
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12. Disclaimer: This presentation was prepared by me, Hendus Venter, in my personal capacity. The opinions and/or views expressed herein and
shared pursuant to this presentation are my own and do not reflect the views of South African Airways or any other State Owned Enterprise.
Technology Leadership in
Africa…changing Education, Our
children, our future…
• These are the soft skills we should be teaching our children:
• Values
• Believing
• Independent thinking
• Teamwork
• Care for others
• These are the soft parts of humanity that knowledge will not teach you.
• Audience Reflection –
How do we are Technology Business Leaders and societies, value these soft
skills?
• That is why I think we should teach our children :
• SPORTS,
• MUSIC,
• PAINTING,
• ART,
• HUMAN SCIENCES - to make sure humans are different.
• Everything we teach should be different from machines.
• If a machine can do it better, we need to re-think our approach.
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13. Disclaimer: This presentation was prepared by me, Hendus Venter, in my personal capacity. The opinions and/or views expressed herein and
shared pursuant to this presentation are my own and do not reflect the views of South African Airways or any other State Owned Enterprise.
Technology Leadership in
Africa…changing Education, Our
children, our future…
So, Mr Technology Leader –
what do you teach…your
children…your staff ?
Why do you teach it?
How do you teach?
How do you ensure the face of
humanity prevails in the Technology
of tomorrow, which is available
today?
How are you changing our country and
continent for the better?
And what is the legacy you leave
behind?
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14. Disclaimer: This presentation was prepared by me, Hendus Venter,
in my personal capacity. The opinions and/or views expressed herein
and shared pursuant to this presentation are my own and do not
reflect the views of South African Airways or any other State Owned
Enterprise.
Thank you
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