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Examples of the Hook Model in enterprise applications. See Nir Eyal's book "Hooked: How to Build Habit-Forming Products" for more, see: NirAndFar.com/GetHooked Blogging at: NirAndFar.com Twitter: @nireyal
Enterprise Habit-Forming Products
Enterprise Habit-Forming Products
Nir Eyal
Ā
First given at FinTech 2015 in Edinburgh, I looked at how to apply Nir Eyal's 'Hooked' to creating FinTech products.
Hooked on Finance - Creating habit-forming FinTech apps
Hooked on Finance - Creating habit-forming FinTech apps
Nathan Fulwood
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Hooked Model
Hooked Model
Nir Eyal
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Hooked - How to build habit forming products, a talk about the book
Hooked - How to build habit forming products
Hooked - How to build habit forming products
PiXeL16
Ā
In an age of ever-increasing distractions, quickly creating customer habits is an important characteristic of successful products. In this talk, Nir Eyal shares his approach for product design thinking in a collaborative world.
Hooked ā How to Build Habit-Forming Products - Nir Eyal
Hooked ā How to Build Habit-Forming Products - Nir Eyal
Atlassian
Ā
Presentation and workshop around the Hooked model, based on Nir Eyal and BJ Fogg's work to whom I owe all the credit.
Hooked presentation and workshop
Hooked presentation and workshop
Charles Roels
Ā
What makes some products so engaging while others flop? Nir Eyal explains the psychology behind the world's most habit-forming technologies and provides practical advice for increasing user engagement.
Hooked: How to Build Habit-Forming Products with Nir Eyal
Hooked: How to Build Habit-Forming Products with Nir Eyal
Nir Eyal
Ā
On November 13, 2012, Bill Gurley, a partner at Benchmark Capital, posted a remarkable essay on his blog. In it, he described the, ā10 factors to consider when evaluating digital marketplaces.ā Given the tremendous value marketplaces are known to create and how hard they are to get right, we found this essay to be a goldmine of insight. We wanted to digest Billās post into a more memorable format. The result is this brief checklist we hope will help take some of the luck out of evaluating marketplace businesses. As Bill wrote, āIt is unlikely that you will find a marketplace opportunity that would score ten out of ten with respect to this list.ā But according to Bill, the odds of success improve the more of these characteristics the business exhibits. Read Bill Gurleyās original post here: http://goo.gl/xoAUw - Nir (nirandfar.com) and Sangeet (platformed.info)
Making a Marketplace: A Checklist for Online Disruption
Making a Marketplace: A Checklist for Online Disruption
Nir Eyal
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Recommended
Examples of the Hook Model in enterprise applications. See Nir Eyal's book "Hooked: How to Build Habit-Forming Products" for more, see: NirAndFar.com/GetHooked Blogging at: NirAndFar.com Twitter: @nireyal
Enterprise Habit-Forming Products
Enterprise Habit-Forming Products
Nir Eyal
Ā
First given at FinTech 2015 in Edinburgh, I looked at how to apply Nir Eyal's 'Hooked' to creating FinTech products.
Hooked on Finance - Creating habit-forming FinTech apps
Hooked on Finance - Creating habit-forming FinTech apps
Nathan Fulwood
Ā
Hooked Model
Hooked Model
Nir Eyal
Ā
Hooked - How to build habit forming products, a talk about the book
Hooked - How to build habit forming products
Hooked - How to build habit forming products
PiXeL16
Ā
In an age of ever-increasing distractions, quickly creating customer habits is an important characteristic of successful products. In this talk, Nir Eyal shares his approach for product design thinking in a collaborative world.
Hooked ā How to Build Habit-Forming Products - Nir Eyal
Hooked ā How to Build Habit-Forming Products - Nir Eyal
Atlassian
Ā
Presentation and workshop around the Hooked model, based on Nir Eyal and BJ Fogg's work to whom I owe all the credit.
Hooked presentation and workshop
Hooked presentation and workshop
Charles Roels
Ā
What makes some products so engaging while others flop? Nir Eyal explains the psychology behind the world's most habit-forming technologies and provides practical advice for increasing user engagement.
Hooked: How to Build Habit-Forming Products with Nir Eyal
Hooked: How to Build Habit-Forming Products with Nir Eyal
Nir Eyal
Ā
On November 13, 2012, Bill Gurley, a partner at Benchmark Capital, posted a remarkable essay on his blog. In it, he described the, ā10 factors to consider when evaluating digital marketplaces.ā Given the tremendous value marketplaces are known to create and how hard they are to get right, we found this essay to be a goldmine of insight. We wanted to digest Billās post into a more memorable format. The result is this brief checklist we hope will help take some of the luck out of evaluating marketplace businesses. As Bill wrote, āIt is unlikely that you will find a marketplace opportunity that would score ten out of ten with respect to this list.ā But according to Bill, the odds of success improve the more of these characteristics the business exhibits. Read Bill Gurleyās original post here: http://goo.gl/xoAUw - Nir (nirandfar.com) and Sangeet (platformed.info)
Making a Marketplace: A Checklist for Online Disruption
Making a Marketplace: A Checklist for Online Disruption
Nir Eyal
Ā
https://www.wrike.com/blog/interview-with-nir-eyal-hooked/ - Engaging products don't happen by mistake. We interviewed Nir Eyal, author of Hooked: How To Build Habit-Forming Products. His background in advertising and gaming has led him to write about consumer psychology principles that change customers' behavior. He explains how to create engaging products using the Hook model.
How to Hook Customers with Habit-forming Products
How to Hook Customers with Habit-forming Products
Wrike
Ā
Products can profoundly CHANGE OUR BEHAVIORS. 100ās of millions of users and 100ās of millions of dollars. Habit: A BEHAVIOR DONE WITH CONSCIOUS THOUGHT LITTLE OR NO HABITS ARE BUILT UPON like the layers of a pearl. Triggers come in two favors: EXTERNAL & INTERNAL EXTERNAL TRIGGERS: The information for what to do next is within the trigger. Billboards SODA INTERNAL TRIGGERS: The information for what to do next is informed through an association in the users Billboards SODA People who are depressed check email more often When we feel LONELY we use When we feel UNSURE we use When we are BORED we use Do you know your customerās INTERNAL TRIGGER? What triggers make so habit-forming? Fear of losing the moment. Solves the pain but it is also a social network. The SIMPLEST BEHAVIOR in anticipation of a reward. According to BJ Fogg, for any behavior to occur, we need MOTIVATION, ABILITY, and a TRIGGER THE ENERGY FOR ACTION THERE ARE SIX FACTORS THAT CAN INCREASE MOTIVATION. Seeking Pleasure, Avoiding Pain, Seeking Hope, Avoiding Fear, Seeking Acceptance, Avoiding Rejection ABILITY: the capacity to do a particular action Level of motivation and ability determines if action will occur. Source: Dr. BJ Fogg, Stanford University TRIGGER SUCCEEDS TRIGGER FAILS It all starts with the ACCUMBENS Not exactly stimulating pleasure? They were stimulating the STRESS OF DESIRE. Our reward system activates with anticipation ā¦ and calms when we get what we want. Thatās the ITCH we seek to SCRATCH. There is a way to supercharge the stress of desire. Variability causes us to focus and engagement ā¦and increases behavior. The nucleus accumbens is stimulated by variability. 3 types of VARIABLE REWARDS: TRIBE, HUNT, SELF TRIBE SEARCH FOR SOCIAL REWARDS We like social rewards We value recognition and cooperation HUNT SEARCH FOR RESOURCES Stems from the hunt for food and resources Hunt for variable material rewards Hunt for variable information rewards WARNING! Variable rewards are not a free pass. Your products must address the itch Build variable rewards that scratch the users itch but leave them wanting more Users invest for future benefits: Social Capital, Money, Time, Effort, Emotional Commitment, and Personal Data Investments increase the likelihood of the next pass through the Hook in TWO ways INVESTMENTS LOAD THE NEXT TRIGGER OF THE HOOK Each pass through the Hook helps THE MORALITY OF MANIPULATION Users take our technologies to bed They check our devices before saying good morning to loved ones. Quite possibly the CIGARETTE OF THIS CENTURY. What do we have when changing user behavior? RESPONSIBILITY THE WORLD IS FULL OF PROBLEMS TO FIX Build the world you want to see
Hooked: How to Build Habit-Forming Products
Hooked: How to Build Habit-Forming Products
Kissmetrics on SlideShare
Ā
Vedic Project
Brand Rules
Brand Rules
vedicproject
Ā
Human Kind - Create the mindset, way and measures that define Leo Burnettās kind of creativity for the marketplace and ourselves.
Human Kind
Human Kind
triso01
Ā
In an age of ever-increasing distractions, quickly creating customer habits is an important characteristic of successful products. How do companies create products people use every day? What are the secrets of building services customers love? How can we create products compelling enough to "hook" users? Nir Eyal, the bestselling author of "Hooked: How to Build Habit-Forming Products", has constructed a framework for designing better products and will share his years of research in this practical workshop. This webinar gives product managers, designers, and marketers a new way of thinking of the necessary components of changing user behavior by studying how the world's most engaging products keep users coming back again and again.
Test & Learn: Hooked - How to Build Habit Forming Products
Test & Learn: Hooked - How to Build Habit Forming Products
Optimizely
Ā
The key to attracting your ideal clients more easily is to be known for a BIG idea. An idea your clients use to produce results in their lives/business. In this webinar you'll learn: ā¢ Which of the Four Big Ideas is best suited to you ā¢ Create a context that takes your performance to new levels ā¢ Invent the rules that make you an expert in your field.
How to Create Your BIG Idea
How to Create Your BIG Idea
Geoff McDonald
Ā
This book includes the very latest thinking on branding and brand strategy. It has been published in different many languages and use by top global brands to train their brand managers. New updated hard cover version is not available from Amazon May 2013 Pls view in full screen mode. Published in more than 5 languages.
60 Minute Brand Strategist: Extended and updated hard cover NOW available.
60 Minute Brand Strategist: Extended and updated hard cover NOW available.
Idris Mootee
Ā
Creative Planning @ Miami Ad School
Creative Planning @ Miami Ad School
The Planning Lab
Ā
What could a careless, mischievous six year old possibly teach you about being a good customer? Well, not much really, but he can surely tell you a lot about what you should NOT do. Here are a few things you can learn from Calvin about being a good customer. For more tips on customer support, head over to the Freshdesk blog - http://blog.freshdesk.com/
Tips from Calvin and Hobbes on how to be a good customer
Tips from Calvin and Hobbes on how to be a good customer
Freshdesk Inc.
Ā
Jonathan Lee, Managing Director, Brand Strategy, and Ken Allard, Managing Director, Business Strategy at HUGE, gave this presentation at "Ambidexterity 2," the VCU Brandcenter's Executive Education program for account planning on June 24th at the VCU Brandcenter in Richmond, VA.
Business Strategy + Brand Strategy
Business Strategy + Brand Strategy
VCU Brandcenter
Ā
Tired of boring PowerPoint presentations? Me too. Here are 17 tips to help you create a presentation that not only engages the audience, but forces them to remember what you want them to remember.
17 Ways to Design a Presentation People Want to View
17 Ways to Design a Presentation People Want to View
Jim MacLeod
Ā
The Dictionary of Brand: Sponsored by Google. Written by Marty Neumeier. Designed by Liquid. Before Google came on the scene, advertising was little more than one-way communicationācompanies talking āatā their customers instead of āwithā their customers. But thanks to web communications, customers can now ātalk backā to companies, turning brand-building into job one for all competitive businesses. Google recently established BrandLab, an innovative workshop-based program and collaborative center dedicated to helping brands get the most out of the web through education, inspiration, and hands-on practice. One of BrandLabās first acts was to publish The Dictionary of Brand. Google asked Liquid to write and design this groundbreaking bookāno easy task in a world where definitions are evolving daily. Sponsored by Google. Designed in Silicon Valley by Liquid. Liquidās Director of Transformation, Marty Neumeier, has written several definitive books on brand strategy, including The Brand Gap, Zag, and The Designful Company. Now heās written an exciting reference that is destined to join these titles on every brand-builderās desk: The Dictionary of Brand. The new bookācommissioned by Googleāis a ārelationalā glossary containing 500 interconnected terms in brand strategy, advertising, design, innovation, and management. As part of their curriculum to help companies build their brands and connect with global customers, Google BrandLab provides copies of The Dictionary of Brand to every agency and client it collaborates withāa roster that includes companies such as Capital One, Coca-Cola, and Toyota. Why a dictionary? Brands are increasingly built by specialists, and specialists can only succeed through collaboration, which depends on a common language. The Dictionary of Brand is the first step in creating a ālinguistic foundationāāa set of terms that allow specialists from different disciplines to work together in a larger community of practice. Although many of the terms are widely used by brand specialists, some havenāt yet appeared in other dictionaries. There are no copyright restrictions on republishing any these definitions word for word; all thatās needed is a credit line. Want a copy, here you go! As Marty Neumeier says, āBrand is the most powerful business tool since the spreadsheet.ā Since we are in the business of helping companies build brand values, we are making The Brand Dictionaryāotherwise available only to BrandLab participantsāavailable free online as a SlideShare document. Download your copy of The Brand Dictionary and begin redefining the ways we speak and think about brand experience.
The Dictionary of Brand by Marty Neumeier
The Dictionary of Brand by Marty Neumeier
Liquid Agency
Ā
ŠŠ±ŃŠ¾Š»ŃŃŠ½ŃŠ¹ Š¼Š°ŃŃŃŠøŠ“ Š“Š»Ń ŠŗŠ°Š¶Š“Š¾Š³Š¾ Š¼Š°ŃŠŗŠµŃŠ¾Š»Š¾Š³Š°, Š±ŃŠµŠ½Š“-Š¼ŠµŠ½ŠµŠ“Š¶ŠµŃŠ° Šø ŃŃŃŠ°ŃŠµŠ³Š° Š¾Ń ŠŠ°ŃŃŠøŠ½Š° ŠŠ°Š¹Š³ŠµŠ»Ń, Head Of Strategy Wieden+Kennedy. ŠŃŠæŠ¾Š¼Š½ŠøŠ¼ Š¾ Š³Š»Š°Š²Š½Š¾Š¼, Š°Š³Š°.
Martin Weigel- How to (not) FAIL
Martin Weigel- How to (not) FAIL
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Ā
Edited slides from the Jobs To Be Done workshop in Cambridge, 25th July. Shared with kind permission of Bob Moesta and Chris Spiek, Re-Wired Group
Jobs to be Done:Switch Workshop
Jobs to be Done:Switch Workshop
Business of Software Conference
Ā
In an ever-changing landscape of one digital disruption after another, companies and organisations are looking for new ways to understand their target markets and engage them better. Increasingly they invest in user experience (UX) and customer experience design (CX) capabilities by working with a specialist UX agency or developing their own UX lab. Some UX practitioners are touting leaner and faster ways of developing customer-centric products and services, via methodologies such as guerilla research, rapid prototyping and Agile UX. Others seek innovation and fulfilment by spending more time in research, being more inclusive, and designing for social goods. Experience is more than just an interface. It is a relationship, as well as a series of touch points between your brand and your customer. Here are our top 10 highlights and takeaways from the recent UX Australia conference to help you transform your customer experience design. For full article, continue reading at https://yump.com.au/10-ways-supercharge-customer-experience-design/
10 Insightful Quotes On Designing A Better Customer Experience
10 Insightful Quotes On Designing A Better Customer Experience
Yuan Wang
Ā
If you owned stock in Starbucks and Apple, you'd be sitting on a 1000% return on your investment over the last 7 years. The phenomenal rise of these two companies is the result of clear focus on their brand marketing strategy, one which required a conscious split from traditional BRANDING based advertising, to marketing fit for the 21st century: BRAND EXPERIENCE. In this presentation, we'll look at the success story from the Starbucks side: a case study of how Starbucks became a loved brand like Apple and the 5 factors that underpin its class-leading marketing strategy.
How Starbucks Became the Apple of Coffee
How Starbucks Became the Apple of Coffee
Graham Brown
Ā
For far too long we've been forced to reuse layout patterns that have worked in the past, creating a web full of sites that all look the same. Narrow timelines, browser support restrictions and lack of a true grid system have led us to create work that is "good enough". I've spent years exploring how we can make the web a more unique space. With some of the newer CSS techniques available, we can start to make more creative designs. CSS Grid Layout is on the horizon and will play a major role in the design of our sites. Finally having a true, 2 dimensional grid will give our layouts much more flexibility and it is on us to explore the possibilities. This talk was presented at CSS Day 2016.
The Great State of Design with CSS Grid Layout and Friends
The Great State of Design with CSS Grid Layout and Friends
Stacy Kvernmo
Ā
Definitely: An honest attempt Probably: Not perfect Hopefully: Useful and Interesting
Engagement Vs Interruption
Engagement Vs Interruption
engagementvsinterruption
Ā
The Brand Gap
The Brand Gap
Ishraq Dhaly
Ā
The following presentation highlights a few interesting aspects of the current disruptive zeitgeist and is rather meant to be a ātango with the terminologyā than a complete discourse on the topic. As a former copywriter, creative director and entrepreneur in Germany, Austria and in South Africa, I want to kick off a conversation with you around creative disruption, change, giants, misfits, implications for advertising, and how I fit into the big picture to serve and benefit your business. Enjoy the ride!
Creative Disruption - A Visual RƩsumƩ
Creative Disruption - A Visual RƩsumƩ
Thomas Fiehn
Ā
The Importance of User Behavior & Design Psychology
Nir Eyal, Designing for Habit-Formation, WarmGun 2013
Nir Eyal, Designing for Habit-Formation, WarmGun 2013
500 Startups
Ā
Presentation focuses on a single aspect of using "Brainfluence" - writing copy and creating content that engages the brain. Stories, adjectives, more.
Marketing to the Mind - Pubcon, Las Vegas, 2012
Marketing to the Mind - Pubcon, Las Vegas, 2012
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https://www.wrike.com/blog/interview-with-nir-eyal-hooked/ - Engaging products don't happen by mistake. We interviewed Nir Eyal, author of Hooked: How To Build Habit-Forming Products. His background in advertising and gaming has led him to write about consumer psychology principles that change customers' behavior. He explains how to create engaging products using the Hook model.
How to Hook Customers with Habit-forming Products
How to Hook Customers with Habit-forming Products
Wrike
Ā
Products can profoundly CHANGE OUR BEHAVIORS. 100ās of millions of users and 100ās of millions of dollars. Habit: A BEHAVIOR DONE WITH CONSCIOUS THOUGHT LITTLE OR NO HABITS ARE BUILT UPON like the layers of a pearl. Triggers come in two favors: EXTERNAL & INTERNAL EXTERNAL TRIGGERS: The information for what to do next is within the trigger. Billboards SODA INTERNAL TRIGGERS: The information for what to do next is informed through an association in the users Billboards SODA People who are depressed check email more often When we feel LONELY we use When we feel UNSURE we use When we are BORED we use Do you know your customerās INTERNAL TRIGGER? What triggers make so habit-forming? Fear of losing the moment. Solves the pain but it is also a social network. The SIMPLEST BEHAVIOR in anticipation of a reward. According to BJ Fogg, for any behavior to occur, we need MOTIVATION, ABILITY, and a TRIGGER THE ENERGY FOR ACTION THERE ARE SIX FACTORS THAT CAN INCREASE MOTIVATION. Seeking Pleasure, Avoiding Pain, Seeking Hope, Avoiding Fear, Seeking Acceptance, Avoiding Rejection ABILITY: the capacity to do a particular action Level of motivation and ability determines if action will occur. Source: Dr. BJ Fogg, Stanford University TRIGGER SUCCEEDS TRIGGER FAILS It all starts with the ACCUMBENS Not exactly stimulating pleasure? They were stimulating the STRESS OF DESIRE. Our reward system activates with anticipation ā¦ and calms when we get what we want. Thatās the ITCH we seek to SCRATCH. There is a way to supercharge the stress of desire. Variability causes us to focus and engagement ā¦and increases behavior. The nucleus accumbens is stimulated by variability. 3 types of VARIABLE REWARDS: TRIBE, HUNT, SELF TRIBE SEARCH FOR SOCIAL REWARDS We like social rewards We value recognition and cooperation HUNT SEARCH FOR RESOURCES Stems from the hunt for food and resources Hunt for variable material rewards Hunt for variable information rewards WARNING! Variable rewards are not a free pass. Your products must address the itch Build variable rewards that scratch the users itch but leave them wanting more Users invest for future benefits: Social Capital, Money, Time, Effort, Emotional Commitment, and Personal Data Investments increase the likelihood of the next pass through the Hook in TWO ways INVESTMENTS LOAD THE NEXT TRIGGER OF THE HOOK Each pass through the Hook helps THE MORALITY OF MANIPULATION Users take our technologies to bed They check our devices before saying good morning to loved ones. Quite possibly the CIGARETTE OF THIS CENTURY. What do we have when changing user behavior? RESPONSIBILITY THE WORLD IS FULL OF PROBLEMS TO FIX Build the world you want to see
Hooked: How to Build Habit-Forming Products
Hooked: How to Build Habit-Forming Products
Kissmetrics on SlideShare
Ā
Vedic Project
Brand Rules
Brand Rules
vedicproject
Ā
Human Kind - Create the mindset, way and measures that define Leo Burnettās kind of creativity for the marketplace and ourselves.
Human Kind
Human Kind
triso01
Ā
In an age of ever-increasing distractions, quickly creating customer habits is an important characteristic of successful products. How do companies create products people use every day? What are the secrets of building services customers love? How can we create products compelling enough to "hook" users? Nir Eyal, the bestselling author of "Hooked: How to Build Habit-Forming Products", has constructed a framework for designing better products and will share his years of research in this practical workshop. This webinar gives product managers, designers, and marketers a new way of thinking of the necessary components of changing user behavior by studying how the world's most engaging products keep users coming back again and again.
Test & Learn: Hooked - How to Build Habit Forming Products
Test & Learn: Hooked - How to Build Habit Forming Products
Optimizely
Ā
The key to attracting your ideal clients more easily is to be known for a BIG idea. An idea your clients use to produce results in their lives/business. In this webinar you'll learn: ā¢ Which of the Four Big Ideas is best suited to you ā¢ Create a context that takes your performance to new levels ā¢ Invent the rules that make you an expert in your field.
How to Create Your BIG Idea
How to Create Your BIG Idea
Geoff McDonald
Ā
This book includes the very latest thinking on branding and brand strategy. It has been published in different many languages and use by top global brands to train their brand managers. New updated hard cover version is not available from Amazon May 2013 Pls view in full screen mode. Published in more than 5 languages.
60 Minute Brand Strategist: Extended and updated hard cover NOW available.
60 Minute Brand Strategist: Extended and updated hard cover NOW available.
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Ā
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Creative Planning @ Miami Ad School
The Planning Lab
Ā
What could a careless, mischievous six year old possibly teach you about being a good customer? Well, not much really, but he can surely tell you a lot about what you should NOT do. Here are a few things you can learn from Calvin about being a good customer. For more tips on customer support, head over to the Freshdesk blog - http://blog.freshdesk.com/
Tips from Calvin and Hobbes on how to be a good customer
Tips from Calvin and Hobbes on how to be a good customer
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Ā
Jonathan Lee, Managing Director, Brand Strategy, and Ken Allard, Managing Director, Business Strategy at HUGE, gave this presentation at "Ambidexterity 2," the VCU Brandcenter's Executive Education program for account planning on June 24th at the VCU Brandcenter in Richmond, VA.
Business Strategy + Brand Strategy
Business Strategy + Brand Strategy
VCU Brandcenter
Ā
Tired of boring PowerPoint presentations? Me too. Here are 17 tips to help you create a presentation that not only engages the audience, but forces them to remember what you want them to remember.
17 Ways to Design a Presentation People Want to View
17 Ways to Design a Presentation People Want to View
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Ā
The Dictionary of Brand: Sponsored by Google. Written by Marty Neumeier. Designed by Liquid. Before Google came on the scene, advertising was little more than one-way communicationācompanies talking āatā their customers instead of āwithā their customers. But thanks to web communications, customers can now ātalk backā to companies, turning brand-building into job one for all competitive businesses. Google recently established BrandLab, an innovative workshop-based program and collaborative center dedicated to helping brands get the most out of the web through education, inspiration, and hands-on practice. One of BrandLabās first acts was to publish The Dictionary of Brand. Google asked Liquid to write and design this groundbreaking bookāno easy task in a world where definitions are evolving daily. Sponsored by Google. Designed in Silicon Valley by Liquid. Liquidās Director of Transformation, Marty Neumeier, has written several definitive books on brand strategy, including The Brand Gap, Zag, and The Designful Company. Now heās written an exciting reference that is destined to join these titles on every brand-builderās desk: The Dictionary of Brand. The new bookācommissioned by Googleāis a ārelationalā glossary containing 500 interconnected terms in brand strategy, advertising, design, innovation, and management. As part of their curriculum to help companies build their brands and connect with global customers, Google BrandLab provides copies of The Dictionary of Brand to every agency and client it collaborates withāa roster that includes companies such as Capital One, Coca-Cola, and Toyota. Why a dictionary? Brands are increasingly built by specialists, and specialists can only succeed through collaboration, which depends on a common language. The Dictionary of Brand is the first step in creating a ālinguistic foundationāāa set of terms that allow specialists from different disciplines to work together in a larger community of practice. Although many of the terms are widely used by brand specialists, some havenāt yet appeared in other dictionaries. There are no copyright restrictions on republishing any these definitions word for word; all thatās needed is a credit line. Want a copy, here you go! As Marty Neumeier says, āBrand is the most powerful business tool since the spreadsheet.ā Since we are in the business of helping companies build brand values, we are making The Brand Dictionaryāotherwise available only to BrandLab participantsāavailable free online as a SlideShare document. Download your copy of The Brand Dictionary and begin redefining the ways we speak and think about brand experience.
The Dictionary of Brand by Marty Neumeier
The Dictionary of Brand by Marty Neumeier
Liquid Agency
Ā
ŠŠ±ŃŠ¾Š»ŃŃŠ½ŃŠ¹ Š¼Š°ŃŃŃŠøŠ“ Š“Š»Ń ŠŗŠ°Š¶Š“Š¾Š³Š¾ Š¼Š°ŃŠŗŠµŃŠ¾Š»Š¾Š³Š°, Š±ŃŠµŠ½Š“-Š¼ŠµŠ½ŠµŠ“Š¶ŠµŃŠ° Šø ŃŃŃŠ°ŃŠµŠ³Š° Š¾Ń ŠŠ°ŃŃŠøŠ½Š° ŠŠ°Š¹Š³ŠµŠ»Ń, Head Of Strategy Wieden+Kennedy. ŠŃŠæŠ¾Š¼Š½ŠøŠ¼ Š¾ Š³Š»Š°Š²Š½Š¾Š¼, Š°Š³Š°.
Martin Weigel- How to (not) FAIL
Martin Weigel- How to (not) FAIL
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Edited slides from the Jobs To Be Done workshop in Cambridge, 25th July. Shared with kind permission of Bob Moesta and Chris Spiek, Re-Wired Group
Jobs to be Done:Switch Workshop
Jobs to be Done:Switch Workshop
Business of Software Conference
Ā
In an ever-changing landscape of one digital disruption after another, companies and organisations are looking for new ways to understand their target markets and engage them better. Increasingly they invest in user experience (UX) and customer experience design (CX) capabilities by working with a specialist UX agency or developing their own UX lab. Some UX practitioners are touting leaner and faster ways of developing customer-centric products and services, via methodologies such as guerilla research, rapid prototyping and Agile UX. Others seek innovation and fulfilment by spending more time in research, being more inclusive, and designing for social goods. Experience is more than just an interface. It is a relationship, as well as a series of touch points between your brand and your customer. Here are our top 10 highlights and takeaways from the recent UX Australia conference to help you transform your customer experience design. For full article, continue reading at https://yump.com.au/10-ways-supercharge-customer-experience-design/
10 Insightful Quotes On Designing A Better Customer Experience
10 Insightful Quotes On Designing A Better Customer Experience
Yuan Wang
Ā
If you owned stock in Starbucks and Apple, you'd be sitting on a 1000% return on your investment over the last 7 years. The phenomenal rise of these two companies is the result of clear focus on their brand marketing strategy, one which required a conscious split from traditional BRANDING based advertising, to marketing fit for the 21st century: BRAND EXPERIENCE. In this presentation, we'll look at the success story from the Starbucks side: a case study of how Starbucks became a loved brand like Apple and the 5 factors that underpin its class-leading marketing strategy.
How Starbucks Became the Apple of Coffee
How Starbucks Became the Apple of Coffee
Graham Brown
Ā
For far too long we've been forced to reuse layout patterns that have worked in the past, creating a web full of sites that all look the same. Narrow timelines, browser support restrictions and lack of a true grid system have led us to create work that is "good enough". I've spent years exploring how we can make the web a more unique space. With some of the newer CSS techniques available, we can start to make more creative designs. CSS Grid Layout is on the horizon and will play a major role in the design of our sites. Finally having a true, 2 dimensional grid will give our layouts much more flexibility and it is on us to explore the possibilities. This talk was presented at CSS Day 2016.
The Great State of Design with CSS Grid Layout and Friends
The Great State of Design with CSS Grid Layout and Friends
Stacy Kvernmo
Ā
Definitely: An honest attempt Probably: Not perfect Hopefully: Useful and Interesting
Engagement Vs Interruption
Engagement Vs Interruption
engagementvsinterruption
Ā
The Brand Gap
The Brand Gap
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The following presentation highlights a few interesting aspects of the current disruptive zeitgeist and is rather meant to be a ātango with the terminologyā than a complete discourse on the topic. As a former copywriter, creative director and entrepreneur in Germany, Austria and in South Africa, I want to kick off a conversation with you around creative disruption, change, giants, misfits, implications for advertising, and how I fit into the big picture to serve and benefit your business. Enjoy the ride!
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We have been the services for mental disorder persons for a long time. Our doctor psychiatrist in dubai is famous doctor and best psychiatrist in dubai. we are very expertised giving treatment for the Bipolar disorder.
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Within our team @boardofinno, we give short presentations to each other, to learn more, to get inspired, to be amazed,ā¦ The following deck was used by @tjalve in our internal #teachme session. It covers 15 lessons from Behavioural Economics you can apply to your ongoing projects. The concepts covered are: 1. The Endowment Effect 2. Hyperbolic Discounting 3. The IKEA effect 4. Anchoring Bias 5. The Von Restorff Effect 6. Loss Aversion 7. Hedonic Adaption 8. The Bandwagon Effect 9. The Inaction inertia effect 10. The Zeigarnik Effect 11. The Framing Effect 12. The Goal Gradient Effect 13. The Choice Paradox 14. Round Pricing Preference 15. Reciprocity
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Indie is a new Personal Insurance company, in private beta on a mission to make insurance better for you while you're alive, by generating wealth for our clients from day 1. I shared some of our product design principles at the Cape Town Dribbble meetup in July 2017.
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Abstract: LeanUX is bridging the gap between Design Thinking and Agile. While teams are embracing experimentation, it is important that your teams don't waste all of their time running experiments on unimportant + known aspects of your product. Assumptions Mapping is a LeanUX exercise that gives you the power to facilitate a conversation with your team and enable them to focus on what matters. If you find yourself in an organization trying to adapt to conditions of extreme uncertainty, this workshop gives you actionable tools and advice that you can take back to your teams and apply right away. Learning Outcomes: How to use Assumptions Mapping to illustrate risk & focus your experimentation How LeanUX is bridging the gap between Design Thinking and Agile What leadership and facilitation styles you'll need for LeanUX to thrive in your organization
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Nir Eyal, bestselling author of Hooked: How to Build Habit-Forming Products, wrote the book on the secret psychology of technology. However, in this talk, Nir provides the antidote to the current distraction crisis. Nir shares the findings of his five years of research into how to master what he calls, "the skill of the century," the power to be "Indistractable." Nir's entertaining, research-backed talk, provides practical advice and memorable strategies for managing distraction in business and life.
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Technology is taking over our lives, especially in the workplace. What can we do to put technology in its place to finally get focused work done?
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Chances are you've witnessed and even took active part in a lot of indiscriminate gadget use. But staying silent about bad technology habits is making things worse for all of us. We need to develop social antibodies, defenses against new harmful behaviors, or else we'll end up serving technology instead of it serving us. If we donāt build social antibodies, the disease of distraction will become the new normal. To do this, we need to find out who's to blame for our distraction and what we need to do about it. Read the whole blog post at: http://www.nirandfar.com/2016/03/why-people-check-their-phones-at-the-wrong-times.html
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Hooked Workshop
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h kHookedāØ āØ@nireyal
2.
Products can profoundly āØ CHANGE OUR BEHAVIORS.
3.
100ās of millions of usersā¦ ā¦and 100ās of millions of dollars.
4.
PA TT E SN R ?
5.
I wrote this ā¦ ā¦ more at: NirAndFar.com
6.
Close your eyes.
7.
HOWDIDYOUFEEL?
8.
When we FEEL AN ITCH we seek to SCRATCH IT.
9.
The brain associates behaviors that āØ PROVIDE A SOLUTIONāØ to whatever problem it encounters.
10.
The SOLUTION TO āØ OUR DISCOMFORT āØ is found in the productās use.
11.
Images of chocolate bring both pleasure and stress to ācravers.ā Source: Rodriguez et al 2005
12.
STRESS is a precondition for addiction. Source: Heilig and Koob 2007
13.
We are not designing for addiction NOT must be in graphic Do not design for addiction.
14.
A BEHAVIOR DONE WITH CONSCIOUS THOUGHT LITTLE OR NO āØ habĀ·it
15.
Habitscanbeusedforgood.
16.
17.
1. FREQUENCY Source: Judah, G; Gardner, B; Aunger, R; 2013
18.
2. ATTITUDE CHANGE Source: Judah, G; Gardner, B; Aunger, R; 2013
19.
Harnessing VERY GOOD HABITS can be FOR BUSINESS.
20.
Creating consumer habits drives āØ HIGHER CUSTOMER LIFETIME VALUE (CLTV).
21.
Creating consumer habits gives companies GREATER FLEXIBILITY TO INCREASE PRICES.
22.
Creating consumer habits āØ SUPERCHARGES GROWTH.
23.
Creating consumer habits INCREASES DEFENSIBILITY.
24.
However, forming new habits is HARD WORK
25.
AND EXCEPTIONALLY RARE.
26.
But if your business requires āunprompted user engagement,ā
27.
A design pattern to helpāØ FORM BETTER PRODUCT HYPOTHESES.
28.
BUILDING IS EXPENSIVE
29.
INCREASE YOUR ODDS OF SUCCESS.
30.
h kThe$HOOK$is$an$experience$designed$to$ connect$the$userās$problem$to$your$solu7on.$
31.
h k with%enough%% FREQUENCY%% to%% FORM+A+HABIT.+
32.
NOW IT IS YOUR
TURN
33.
ā Get into groups of 2 or 3. ā Describe your product or service. ā
Pick one product with one user.
34.
ā Why does your business require a habit? ā What problem are users coming to solve? ā
How do they currently solve the problem and why does it need a new solution?
35.
ā What action do you want to make into a habit? ā How frequently do you expect users to engage?
36.
h kA"Hook"has"4"parts:"
37.
h k
38.
Triggers come in two flavors:āØ EXTERNAL & āØ INTERNAL
39.
EXTERNAL TRIGGERSāØ The information for what to do next is within the trigger. Billboards SO DA
40.
INTERNAL TRIGGERSāØ The information for what to do next is informed āØ through an association in the userās memory.
41.
Negative emotions are POWERFUL INTERNAL TRIGGERS. lost indecisive tense fatiguedinferior bored confused fear of loss dissatisfied powerless discouraged lonesome
42.
People who are DEPRESSED CHECK EMAIL MORE OFTEN. Source: Kotikalapudi et
al 2012
43.
When we feel LONELY we use
44.
When we feel UNSURE we use
45.
When we are BORED we use
46.
Do you know
your customerās INTERNAL TRIGGER?
47.
Jack Dorsey on Narratives
48.
IT#ALL#STARTS#WITH#A# NARRATIVE.! ā(If)!you!want!to!build!a!product! that!is!relevant!to!folks,!you!need! to!put!yourself!in!their!shoes!and! you!need!to!write!a!story!from! their!side.ā! .#Jack#Dorsey#
49.
1952 INSTANT CAKE MIX WAS A MARKETING FAILURE. Betty Crocker assumed that customers wanted convenience but āJust add waterā did not sell. Source: āFinding Betty Crockerā, Susan Marks
50.
WHY DO WE MAKE CAKE? āØāØ to give and receive love from people we care about.
51.
DEPRECATED A FEATURE
52.
What triggers make so habit-forming?
53.
external triggers
54.
of losing the moment. solves the pain
55.
But is also a social network. Urgeto preserve Stressed Lonely Curious Insecurity Bored
56.
YOUR TURN TO BUILD A NARRATIVE
57.
BUILD YOUR NARRATIVE ā Who is the user? ā What are they doing immediately before your intended habit?
58.
INTERNAL TRIGGERS ā Come up with 3 internal trigger hypotheses (emotions, routines, situationsā¦) ā Which internal trigger occurs most often? ā
Every time _______ , the user ________.
59.
EXTERNAL TRIGGERS ā Where and when can you insert your external triggers? ā How can you be in front of the user when her internal trigger fires? ā
Think of 3 ārational ideasā and 3 ācrazy ideas.ā
60.
HYPOTHESIS HOMEWORK ā Are your assumptions correct? ā Is your narrative really happening? ā
āGet out of the building.ā ā Steve Blank ā Test your biggest assumptions first and cheaply.
61.
Take a break āHookā by Blues Traveler
62.
h k
63.
The SIMPLEST BEHAVIOR in anticipation of a reward.
64.
Scroll
65.
Search
66.
Play
67.
According to BJ Fogg, for any behavior to occur, we need MOTIVATION, ABILITY, and a TRIGGER b=m+a+t
68.
āTHE ENERGY FOR ACTIONā moĀ·tiĀ·vaĀ·tion -Edward Deci
69.
THERE ARE SIX FACTORS THAT CAN INCREASE MOTIVATION. SeekingPleasureāØ AvoidingPaināØ SeekingHopeāØ AvoidingFearāØ SeekingAcceptanceāØ AvoidingRejection Source: Dr. BJ Fogg, Stanford University
70.
Seeking HOPE
71.
Seeking PLEASURE
72.
Avoiding FEAR
73.
āØ Seeking ACCEPTANCE
74.
ABILITY the capacity to
do a particular action
75.
Time% $ Six$factors$can$increase$or$decrease$ability. % Money% Physical%eļ¬ort% Brain%cycles% Social%deviance%
Non8rou:ne% Source:%Dr.%BJ%Fogg,%Stanford%University%
76.
Fogg Behavior Model MOTIVATION ABILITY Level of motivation and ability determines if action will occur. Source: Dr. BJ Fogg, Stanford University TRIGGER SUCCEEDS TRIGGER FAILS
77.
Should designers MOVE MOTIVATION OR ABILITY FIRST?
78.
You can try to increase motivationā¦
79.
ā¦but youāll often get the same results.
80.
through the years 2009 2010 2011
2012 TODAY
81.
2009 2010 2011 2012 through the years TODAY
82.
2009 2010 2011
2012 TODAY through the years
83.
YOUR TURN TO SIMPLIFY THE ACTION
84.
Users are on a path to solving a problem. Internal Trigger Product Interface Reward/Pain Alleviation
85.
users take action to alleviate pain. Internal Trigger Product Interface 1. Open App 2. Log-in (sometimes) 3.
Scroll & Read Reward/Pain Alleviation
86.
Map the path users take to scratch their itch.
87.
Find the āscarcest resourceā ā Review your flow. Where is the action most difficult? ā Which resource is lacking? ā
What are 3 testable ways to make the action easier? ā¢Time ā¢Money ā¢Physical effort ā¢Brain cycles (too confusing) ā¢Social deviance (outside norm) ā¢Non-routine (too new)
88.
h k
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studied by Olds & Milner. NUCLEUS It all starts with the ACCUMBENS Source: Olds and Milner, 1945
90.
The nucleus accumbens āØ is activated when āØ we crave.
91.
Olds & Milner Notexactly. stimulating pleasure? Were
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They were stimulating the āØ STRESS OF DESIRE.
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Our reward system activates āØ with anticipation Source: Knutson et al 2001
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ā¦ and calms when āØ we get what we want. Source: Knutson et al 2001
95.
Thatās the ITCH we seek to SCRATCH.
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There is a way to supercharge the stress of desire.
97.
98.
IS FASCINATING. THE UNKNOWN Variability causes us to focus and engage
99.
ā¦and increases behavior.
100.
The nucleus accumbens is stimulated by variability.
101.
3 types of VARIABLE REWARDS TRIBE HUNT SELF Habit-forming tech uses 1 OR MORE
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TRIBE SEARCH FOR SOCIAL REWARDS
103.
partnershipempatheticjoy competition
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We Like social rewards.
105.
Fast variable rewards
106.
We value recognition and cooperation
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HUNT SEARCH FOR RESOURCES
108.
Stems from the hunt for food and resources
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Hunt for variable material rewards
110.
Hunt for variable material rewards
111.
Hunt āØ for variable information āØ rewards.
112.
Hunters on scroll pages.
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SELF SELF-ACHIEVEMENT SEARCH FOR
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Leveling-up reflects MASTERY and COMPETENCY.
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Inbox or task management reflects āØ CONSISTENCY and COMPLETION.
116.
WARNING Variable rewards are not a free pass. āØ Your product still must address the itch.
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Do your users feel in control? AUTONOMY IS A PRE-REQUISITE. Source: Deci and Ryan on Self-Determination Theory
118.
Beware of FINITE VARIABILITY.
119.
INFINITE VARIABILITY sustains interest longer.
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Build variable rewards that satiate the users itch, but leave them wanting more.
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YOUR TURN TO REWARD YOUR USERS
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ā Review your flow. Is the reward fulfilling, yet leaves the user wanting more? ā Brainstorm 3 ways users search for variable reward. ā¢Rewards of the Tribe - gratification from others. ā¢Rewards of the Hunt - things, money or information. ā¢Rewards of the Self - mastery, completion, competency, consistency.
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h k
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Users āinvestā for future benefits. Social Capital Money Time Effort Emotional CommitmentPersonal Data
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Investments increase the likelihood
of the next pass through the Hook in āØ TWOāØ ways.
126.
1.INVESTMENTS LOAD THE NEXT TRIGGER OF THE HOOK.
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Each new message posted on
128.
is an open invitation for an external trigger to be returned.
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INVESTMENTS STORE VALUE, āØ improving the product with use.2.
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CONTENT
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DATA
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FOLLOWERS
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REPUTATION
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YOUR TURN TO GET USERS TO INVEST
135.
ā Review your flow. What ābit of workā are your users doing to increase the likelihood of returning? ā Brainstorm 3 ways to add small investments into your user experience to: ā¢Load the Next Trigger ā¢Store Value ā¢Content, Data, Followers, Reputation 5 min
136.
h kThe$HOOK$is$an$experience$designed$to$ connect$the$userās$problem$to$your$solu7on.$
137.
Each pass through the Hook helps āØ SHAPE USER PREFERENCES AND ATTITUDES.
138.
h k With%enough%frequency,% A"HABIT"IS"FORMED."
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The HOOK Canvas 1. What internal trigger is the product addressing? 2. What external trigger gets the user to the product? 4. Is the reward fulfilling, yet leaves the user wanting more? 3. What is the simplest behavior in anticipation of reward? 5. What ābit of workā is done to increase the likelihood of returning?
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THE MORALITY OF MANIPULATION
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Designing āØ habit-forming products is a form of manipulation.
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Users take our technologies to bed.
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They check our devices before saying āgood morningā to loved ones.
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Quite possibly, the āØ āCIGARETTE OF āØ THIS CENTURY.āāØ - Ian Bogust
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What RESPONSIBILITY do we have when changing user behavior?
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THE WORLD IS FULL OF PROBLEMS TO FIX. Help others find meaning. Engage them in something important.
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Build the THE WORLD. you want to see in CHANGE
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