Service design requires making sense of end-to-end experiences and helping team members with different backgrounds get on the same page. Here's how, with a little help from sticky notes.
Presented at STLX Conference on September 25, 2017.
38. Resources
• Touchpoint, the journal of service design (Service Design Network)
• Austin Center for Design’s online library: library.ac4d.com
• Exposing the Magic of Design book (Jon Kolko)
• Mapping Experiences book (Jim Kalbach)
• My design thinking class at WashU is open to the public. We meet 1 night /
week every Spring. https://sites.wustl.edu/designthinking/
• Practical Service Design online training (Erik Flowers and Megan Miller):
http://www.practicalservicedesign.com