This document is a brochure for a 3-day course on accounts receivables management hosted by Augustus Hall Limited in Q4-2016. The course will cover optimizing the credit origination, control, collections, and recovery processes. It will examine aligning credit policies with company strategies, measuring performance, and designing effective collection plans. The training is aimed at professionals involved in credit, sales, finance, and collections and will provide practical solutions using real-life examples. Past attendees found the training insightful and generated ideas to improve customer experience while reducing bad debt.

1. Q4 - 2016
Accounts Receivables Management
Round Table for Q4-2016
(A 3 Day Course) Short Brochure
Human Capital Development
Augustus Hall Limited (RC. 912580) is a privately owned Credit Control Consultancy Firm based in Victoria Island, Lagos,
Nigeria. We remain focused on applying our in-depth experience and up-to-date knowledge to helping our clients towards an
even brighter business future. We specialise in offering: Credit Industry Training | Commercial Debt Collections | Consumer
Debt Collections | Credit Control Consultancy | Credit Risk Identification and Mitigation | Debt Mediation | Commercial
Mediation and Negotiation | Trades and Business Development | Debt Restructuring, Workouts and Collections | Research |
Contracts and Commercial Management | Terms of Trade Documentation | Business Rescue and Support | Debt
Purchase and Sale Brokerage | Creditor Meetings Service | Factoring & Invoice Discounting | Refinancing & Asset Finance |
Trade Finance | Credit Insurance | Accounts Payable Management Solutions | Accounts Receivables Management Solution
| Outsourcing | Document Management Solution | Invoicing and Billing | Consulting and Advisory |Audits and Performance
Evaluations | Software. Visit our website for more narrative details at www.augustushall.com
www.augustushall.com
W W W . A U G U S T U S H A L L . C O M

2. Human Capital Development
Accounts Receivables Management Round Table for Q4-2016
Innovation in strategy and operations to reduce bad debt and improve on-time payments, improving the
Receivables Management process of Credit Risk & Origination, Credit Control, Collections and Debt
Recovery for Consumer, Commercial and other related industries. This is “Training for real change”.
60% - 500% increase in bad
debt? Aggressive customer acquisition targets
... but debt spiraling upwards?
Great bad-debt ratio but need to grow the business
and improve customer experiencewhilst controlling bad-debt?
New post-paid services and need to set-up operations?
Investing in new technology but need to re-engineer the business
operations to ensure return on investment?
Continuing economic challenges are combining with the ever-changing
competitive landscape and driving higher bad debt. None of us can afford
to stand still when dealing with Receivables Management. Even small
changes to a large credit portfolio can make a dramatic difference to
cash-flows and profitability, reducing aged debt and improving on-time
payments. And if things have not been going too well, then big
improvements can be achieved with a considered, innovative and
pragmatic approach.
Our training looks at these questions and examines both common and
unusual issues presenting ideas and solutions for change that make a
real difference, using real-life examples and practical exercises
throughout. Moreover, as our trainers a r e h a n d s - o n
professionals, interaction readily extends learning to our delegates’ own
operational scenarios.
This 3 day training event provides
a holistic perspective of the
essential tactics, tools and
techniques to implement a
successful and innovative
Receivables Management
Strategy and end-to-end process,
as well as identifying and
eliminating issues in your current
business models. A complete
high-performance picture
emerges; combining
organisation, technology and
operations stimulating plans to
grow the business whilst keeping
bad debt and on-time payments
under control.
Who should attend?
This Course: Accounts Receivables Management is suitable if you are in
the collections profession, either creditor side or collection agency side or
involved in the process of analysing, and this will be a focal point
amongst your peers be it entry-level individuals, experienced ones (who
need an update on their knowledge), & professionals in: sales,
marketing, distributions & logistics, purchases & supplies, financial
services, mutual funds, housing societies, thrift & co-operatives, real
estates, civil constructions, brokerage, insurance, general trade credit &
commerce (manufacturing), trades & services, credit services,
commercial services, investments, exchanges, derivatives,
accounting/accounting firm, consulting/consulting firm, law firm, rating
agencies, multi-lateral financial
institutions, micro-finance, internal controls & compliance, advisory,
business development, & many others who want to enhance their
analytical skills. Besides, particular benefit is also attached to those in
the credit & collections field, a small business owner or anyone who is
involved in collecting and managing accounts receivable, revenues etc.
In addition, to the aforesaid “Typical Job Titles of Attendees” include:
Account Directors/Managers, Operations Officer/Operations
Directors/Operations Managers, Debt Collection Agency (DCA)
Managers, Directors/Associate Director, Head of Collections/Collections
Manager, Head of Recovery/Recovery Managers, Head of Revenues
Service, Head of Credit/Credit Manager, Head of Debt Recovery/Debt
Recovery Manager, Head of Finance, Head of Fraud/Fraud Manager,
Head of Sales/ Sales Director/Sales Manager.

Receivables Management 

Credit Origination 


Credit Control / Management 


Collections 


Recovery / Debt Management 


CRM / Customer Care / Service 


Finance Operations / Accounts Receivable 


Communications / Billing Operations 


Manufacturing / Marketing / Sales / Distribution


Fraud Management / Revenue Assurance 


Product Development / Management / Contracting


IT / Technology and Business Strategy 
From these sectors:

Commerce and Industry / Hospitality / Education / PayDay Loan
Service Firms / Manufacturing / Corporate Support Services


Property and Real Estate / Construction 


Consumer and Commercial Business Sector: all types 


Financial: Credit / Micro Financing / Credit Unions & Thrifts 


SMEs / Organized Private Sector / Agriculture


Broadcast, Satellite Communications, Media and Entertainment 


Government / NGOs / Institutes / Regulatory Bodies
Credit Industry Training | Commercial Debt Collection | Consumer Debt Collection | Credit Control Consultancy | Credit Risk
Identification and Mitigation | Debt Mediation | DebtRestructuring,WorkoutsandCollections| Terms of Trade Documentation
© 2013 Augustus Hall Limited (RC. 912580) All Rights Reserved || www.augustushall.com || email: enquiries@augustushall.com

3. Human Capital Development
Part 1: (1 Day) Credit Policy, Organisation and Strategy
Interactive Presentation: Aligning Credit Policy to Company Strategy

Receivables Management in the organisation: the impact of/on marketing, sales, channel /dealer management, billing, customer care, finance, etc. 


Process overview: The 4 stages of Receivables Management 


Introduction to customer acquisition, credit scoring and decisioning 


Linking the objectives of Receivables Management to the company’s strategic goals 


Assigning accountability: Who is ultimately responsible for bad debt and fraud? 


Governance: Credit Policy sign off and adherence, setting up a steering group 


Striking the balance between risk, acquisition and customer satisfaction 


Escalating issues and ensuring root cause resolution 


Making Credit & Collections succeed; what are the common pitfalls to avoid?

Interactive Presentation: Maximising resources and creating synergies for higher collections efficiency

Organising the operations: reporting lines and how to avoid overlaps, gaps and internal conflicts 


Examples of team structures – pros and cons and finding the right solution to fit your organisation 


Forging relationships cross-functionally to gain visibility and embed a solid risk aware culture across the organisation



The Credit & Collections skill set; who do you need in your team and why? 


Maintaining the drive and motivation of the team through continued learning, training and development 
Case Study Exercise: Improving the customer acquisition process to better manage risk




Group-working case-study and exercise; presentation of the case and review
Identifying issues and providing solutions
Feedback and discussion; application in the home operations
Interactive Presentation: Measuring performance for continuous improvement

Getting customer data right and keeping it relevant: data integrity and options 


The importance of issue recording and classification 


Proactive in-life profiling and risk detection 


Classifying debt and separating out fraud 


Measuring the effectiveness of collections efforts 


Implementing regular reporting
World-Class Training Expertise to Guarantee Learning at all Levels
Our lead trainer for this event is Areh, Augustus Nnamdi, PGDCFM, AICM, AICA, MACP, AIBD, MIMC, CMC with over 20 years collective industry
experience in operational, leadership and specialist consulting roles. For details click on his LINKEDIN Profile via:
ng.linkedin.com/in/augustusnnamdiareh
For Course Venue, Course Reservations, Training Forms and Further enquiries please email: enquiries@augustushall.com
Time: 9 a.m. to 4 p.m. daily || Date: See Q4 – 2016 Locations below || 2 Tea Breaks || Breakfast || Launch || Light Refreshments
Telephone: +234 (0) 802-9772-849, +44 (203)-5140-885 | Fax: +44 (203)-5140-872
Q4 - 2016 Locations*
Lagos, Nigeria – N200,000 14
th
– 16
th
Dec. 2016
Accra, Ghana -not available now
Yaoundé, Cameroun -not available now
* (All Participants should kindly request for, fill-out, and submit
our Training Forms 3weeks before the Course Dates)
* We are planning more 2017 locations - please e-mail us with
your suggestions/requests/reservations/training customizations,
etc. to: enquiries@augustushall.com
Training is very interesting and innovative ideas can
be generated from it
Billing Collections Manager, NTS
Good insights into RM concepts; trainer
excellent (very knowledgeable and kept group
together very well)
Customer Care Director, Vast Haulage

4. Human Capital Development
Part 2: (2 Days) Optimising the Components of Receivables Management
Exercise & Discussion: Measures and KPIs

Defining appropriate measures and KPIs for your Receivables Management process 
Interactive Presentation: Managing the effectiveness of active credit control and the collections
processes

Examining the risk areas: where are issues most likely to occur and how to detect them? 


Designing collection strategies based on customer value and behavioural scoring 


Identifying the interfaces and optimising interaction with different business units 


The impact of internal and dealer/ channel fraud 
Interactive Presentation: Optimising Debt Management

Defining and optimising write off policy: keeping the policy relevant and understanding the financial implications 


Debt-collectors/agents – defining when to pass on, when to take it back 


Managing debt-collectors, optimising contracts and implementing feedback cycles 


Selling uncollectable debt; how to define a RFP, defining the commercials and common pitfalls to avoid 


Tricks and tips in collecting from Government agencies and Corporates 


Considering negative impact on customers and reputation through debt collectors activity 
Practical Exercise & Discussion: Designing effective collections plans



Group-working exercise; designing collection plans for different customer Segments
Feedback and discussion; application in the home operations
Interactive Presentation: Best Practice Receivables Management

Key factors in designing the credit-scorecard 


Tips and tricks to build the front-end processes and procedures 


Examining efficiency and effectiveness tools such as auto-diallers for collection calls 


Linking systems and optimising use of data, e.g. use of own data, agency data, competitor’s data etc. 


Outsourcing various collection tasks: options and challenges. 
Limited Places: Delegate Numbers
Delegate-Trainer ratios and course places
are strictly limited so please book early to
avoid disappointment. E-mail us for large-
team enquiries.
In-House Training
Augustus Hall Limited also runs in-house
training events in Receivables
Management, Credit Control, Enhanced
Due Diligence and Credit Risk
Identification & Mitigation.
Enquiries
e-mail:
enquiries@augustushall.com
or
Request the Training Form and
Full 2016 Brochure.
The training was well presented, including many
real life examples and case-study exercises to
crystallise the training with the participants. The
trainers brought a wide range of business
experience and a deep technical knowledge
which helped us to increase our theoretical
understanding and generate practical solutions to
current business problems.
Financial Control Director,
ASN Financial Services
The event brought lots of great ideas that can readily
be applied across our customer portfolio to help us
further improve our customer experience and grow
sales whilst keeping our bad-debt under control.
Really very useful to stimulate change!
Collection and Customer Support Manager,
MTC Marketing Services
Credit Industry Training | Commercial Debt Collection | Consumer Debt Collection | Credit Control Consultancy | Credit Risk
Identification and Mitigation | Debt Mediation | DebtRestructuring,WorkoutsandCollections| Terms of Trade Documentation
© 2013 Augustus Hall Limited (RC. 912580) All Rights Reserved || www.augustushall.com || email: enquiries@augustushall.com