These slides explain how Albert, the virtual agent created by noHold, Inc., works and all the benefits of having an automated Help Desk agent 24 hours a day, 7 days a week.
Companies have internal Help Desk well equipped to answer questions about Productivity Applications, Operating Systems, etc.However, most of them are not equipped to handle support requests from their own employees related to BYOD. This is for at least two reasons:BYOD is ever changing and the number of devices continues to growGlobal companies are affected differently depending on the geographical areaBecause of this, BYOD is a gray area often handled as an afterthought. This causes: Frustration for the employees and the Help Desk team (example)Increasing cost (example)noHold provides a systematic, cost effective, scalable way to handle BYOD. Here is how it works:We monitor the market and learn what devices are being used most often within corporations per geographical area.Based on that information, we create a Virtual Agent that through Artificial Intelligence empowers employees to help themselves and agent to be more productive in relation to those devices.Because our Virtual Agents are deployed globally and execute more than 30M sessions per year, we can easily identify knowledge gaps and increase first contact resolution.The process is cost effective because it is leveraged across a large number of customers.