アジェンダ ・自己紹介 ・OTRSの概要と各種プラグインの説明 ・事前準備確認 ・インストール後の各種初期設定 　（休憩　20:35 〜 20:45 10分間） ・業務シナリオより、キューの作成、ポストマスターフィルタ、Zabbix連携の設定など ・業務シナリオに沿って業務開始（受付~返答まで） ・質疑応答など

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IT OTRS

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