"There is a lot of hype around chatbots and a host of new platforms were released recently. However, introducing this technology into a well established business is not always easy. Natalia will talk through the technical and business challenges teams can face when creating and adopting chatbots and give a demonstration of one that is now live in First Utility." A talk was given at Big Data meetup. Video is available at - https://skillsmatter.com/skillscasts/8909-challenges-of-creating-and-introducing-chatbots-to-the-business

1. Natalia Konstantinova
https://uk.linkedin.com/in/nkonst
September 2016
Challenges of
creating and introducing
chatbots to
the business

2. About me
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3. Overview
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4. First Utility

5. First Utility
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6. First Utility
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7. Rapid Customer Growth

8. AskFirst

9. AskFirst
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10. AskFirst

11. How it works?
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12. Steps of processing

13. AIML
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14. Functional Depth
What questions can we answer?

15. Functionality Depth

16. Functionality Depth

17. Functionality Depth

18. Functionality Depth

19. Emails
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20. Benefits
Numerous!

21. Benefits
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22. Challenges
Things to keep in mind when you are not Google...

23. Challenges
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24. Business buy-in
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25. More decisions
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26. In-house vs Outsourcing
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27. Technical challenges
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28. Why not straight away ML?
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29. Evaluation challenge
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30. Demo
How can we help?

31. Demo
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32. Questions?