2. What is Business Process Improvement?
It is a systematic approach to help
an organization optimize its underlying processes to
achieve more efficient results.
It involves people and integrates process and systems.
It focuses on "doing things right" more than it does on
"doing the right thing“.
It attempts to reduce variation and/or waste in processes,
so that the desired outcome can be achieved with better
utilization of resources
It’s goal is a radical change in the performance of an
organization, rather than a series of incremental changes
3. How does it work?
Defining the organization's strategic goals and
purposes -- Who are we, what do we do, and why do
we do it?
Determining the organization's customers (or
stakeholders) -- Who do we serve?
Aligning the business processes to realize the
organization's goals -- How do we do it better?
4. Core Objectives of BPI
Effectiveness — Does the process meet customer
needs?
Efficiency — Does it cut down on the usage of
resources?
Adaptability — Is the process flexible enough to
change as requirements change?
5. BPI Cycle
Objectives, Strategy, Baselines
New Processes, Business Process
Systems
Alternatives
Proposed Changes
Implementation
6. Who are involved?
Business Leaders
Senior leaders - define the customer and business
objectives which an organization needs to achieve
Lower leader-levels -- get the task of translating senior
leaders' business objectives into business objectives that
make sense for their level and that support the
accomplishment of the senior leaders' business
objectives.
7. Process owner -- responsible for designing the
processes necessary to achieve the objectives of the
business plans that are created by the Business
Leaders. Most process owners have process
improvement team to work with them.
responsible for creating improvement actions that
address performance issues that are identified during
their analysis of the process performance data.
use of problem solving tools that would include risk
assessment and root cause analysis
8. Operational Manager -- responsible to bring the
resources and processes together to achieve the
objectives of the business plans that are created by
the business leaders.
create improvement actions to address the
performance issues .
They address Process Operator performance with
ongoing feedback to the Process Operator and/or by
using an employee performance management review
process.
They communicate process performance issues to the
Process Operator and the Process Owner.
9. Process operator is responsible to learn and perform
the processes (work) necessary to achieve the
objectives
responsible for identifying and reporting any
performance issues
10. Benefits of BPI
Cost management
Quality management
Improved efficiency
Cycle time reduction
Effective management of resources
Improved visibility of process performance
