Nancy Yaklich, MBA, Green Belt, CSPO
14
Followers
Personal Information
Organization / Workplace
Greater Minneapolis-St. Paul Area United States
Occupation
Customer Experience Management Strategist | Brand Evangelist | Omnichannel Service Designer
Industry
NGO / Public Service
Website
http://mobilehealthnews.com
About
Customer Experience | Marketing Strategist | Loyalty | Brand | Omnichannel | Service Design
Yes, its’ true, I’m obsessed. Obsessed with helping companies treat customers better by accelerating customer-centric business models.
We all agree that putting Customers First is the right way to do business. The thing is, putting a customer-centric business model in place is more difficult than it seems. I know, I’ve played a key role in two customer-centric transformations – Best Buy and GE.
I help companies build life-long customers by leading customer experience transformations.
I do this by designing customer experience strategies and roadmaps that bring a company’s brand purpose to...
Tags
customer experience
cx strategy
cx
experience design
cx transformation
cx roadmap
customer exp
millennial
millennials
tobacco decision
cvs
brand purpose
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- Presentations
- Documents
- Infographics
Service design, the next ten years
Livework Studio
•
6 years ago
Network Effects
a16z
•
8 years ago
Major stakeholders in health care delivery system
Pravara Institute of Medical Sciences (DU) Loni
•
7 years ago
Customer Journey Analytics and Big Data
McKinsey on Marketing & Sales
•
11 years ago
Transforming Customer Experience: From Moments to Journeys
McKinsey on Marketing & Sales
•
10 years ago
The new new competition - How digital platforms change competitive strategy
Platform Revolution
•
8 years ago
12 Reasons Customer Churn
Totango
•
8 years ago
Overview of Agile Methodology
Haresh Karkar
•
13 years ago
From Products to Services: A Service Design Crash Course
Jamin Hegeman
•
13 years ago
Competency-based Training and Development
Scholar Consultants
•
14 years ago
Competency mapping 1
nalinar
•
12 years ago
20 Graphic Design Resources that will Make you Master of the Game
Logo Design Guru
•
8 years ago