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ISO 20121:2012 (Event Sustainability Management Systems) Awareness

ISO 20121:2012 specifies requirements for an Event Sustainability Management System (ESMS) for any type of event or event-related activity, and provides guidance on conforming to those requirements.

The ISO 20121:2012 international standard provides state-of-the-art solutions for the event industry worldwide, and provides business, government and society with practical tools for all three dimensions of sustainable development: economic, environmental and social.

This presentation is designed for briefing your employees, new hires and potential auditees so as to create awareness of the ISO 20121 standard. Alternatively, the presentation may be used to supplement your materials for the training of ESMS professionals and internal auditors.

It covers the what and why of ISO 20121, the ESMS clause structure, and also offers practical tips on how to handle an audit session. When you are done teaching this material to your employees, they will be much more informed and comfortable with ISO 20121.

LEARNING OBJECTIVES

1. Provide background knowledge on ISO 20121
2. Gain an overview of ISO 20121 structure
3. Understand the ISO 20121 certification process
4. Gather useful tips on handling the audit session

CONTENTS

1. Overview of ISO 20121
ISO in Brief
What are Standards?
What Standards are Not
Why are Standards Important?
What is ISO 20121?
Who Developed ISO 20121?
Who is ISO 20121 For?
What are Events?
How does ISO 20121 Work?
ISO 20121 is Applicable to Organization Who Wishes to...
Benefits of ISO 20121
Advantages of Certification

2. ISO 20121 Structure
Annex L
Overview of Annex L
The ISO 20121 Structure is Aligned to the Common Structure for MSS
HLS: The Same Core Elements
The Plan-Do-Check-Act (PDCA) Process Model
ISO 20121 Approach is Based on the PDCA Model
PDCA and ISO 20121 Clause Structure
The ISO 20121 Process Model
ISO 20121 Key Clause Structure (4-10)
- Context of the Organization
- Leadership
- Planning
- Support
- Operation
- Performance Evaluation
- Improvement

3. ISO 20121Certification
Becoming ISO 20121 Certified
ISO 20121 Certification Process
Audit Findings

4. Handling the Audit Session
Rights of Auditee
Rights of Auditor
How to Handle the Audit Session?
Auditee's Conduct
Do's and Don'ts

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ISO 20121:2012 (Event Sustainability Management Systems) Awareness

  1. 1. © Operational Excellence Consulting. All rights reserved. © Operational Excellence Consulting. All rights reserved. ISO 20121:2012 Event Sustainability Management Systems
  2. 2. © Operational Excellence Consulting. All rights reserved. 2 © Operational Excellence Consulting. All rights reserved. 2 Learning Objectives Provide background knowledge of ISO 20121 Gain an overview of the ISO 20121 structure Understand the ISO 20121 certification process Describe the audit approach and learn useful tips on handling an audit session NOTE: This is a PARTIAL PREVIEW. To download the complete presentation, please visit: https://www.oeconsulting.com.sg
  3. 3. © Operational Excellence Consulting. All rights reserved. 3 Contents 2 3 4 ISO 20121 Structure ISO 20121 Certification Audit Approach 1 Overview of ISO 20121 5 Handling an Audit Session
  4. 4. © Operational Excellence Consulting. All rights reserved. 4 ISO in Brief § Non-governmental organization (NGO) established in 1947, based in Geneva, Switzerland § Has a membership of over 160 national standards institutes from countries in all regions of the world § The world’s largest developer of voluntary International Standards, based on global and market relevance
  5. 5. © Operational Excellence Consulting. All rights reserved. 5 © Operational Excellence Consulting. All rights reserved. 5 Why are Standards Important? Facilitates business interaction Communication Enables companies to comply with relevants laws and regulations Compliance Speeds up the introduction of innovative products and services to the market Innovation Provides interoperability between new and existing products, services and processes Interoperability
  6. 6. © Operational Excellence Consulting. All rights reserved. 6 What is ISO 20121? § ISO 20121:2012 specifies requirements for an Event Sustainability Management System (ESMS) for any type of event or event- related activity, and provides guidance on conforming to those requirements § Intended for any organization or individual including clients, suppliers and event managers § It is relevant for small conference meetings as well as large-scale sporting events § Covers any organization – whatever the size or type § A certification model
  7. 7. © Operational Excellence Consulting. All rights reserved. 7 Who is ISO 20121 For? § Provides state-of-the-art solutions for the event industry worldwide because it has been developed by representatives of this same sector on an international scale § It tackles the event industry’s challenges in all three dimensions of sustainability (economic, environmental and social), at all stages of its supply chain § It can also be used by internal and external parties, such as certification bodies, to help them with their auditing processes
  8. 8. © Operational Excellence Consulting. All rights reserved. 8 ISO 20121:2012 is Applicable to Any Organization that Wishes to… § Establish, implement, maintain and improve an event sustainability management system § Ensure that it is in conformity with its stated sustainable development policy § Demonstrate voluntary conformity with ISO 20121:2012 by • First party (self-determination and self-declaration) • Second party (e.g. clients) • An independent 3rd party (e.g. certification body)
  9. 9. © Operational Excellence Consulting. All rights reserved. 9 ISO 20121 Offers Benefits to All Actors Involved in the Organization of an Event § Event organizers § Event owners § Workforce § Supply chain (such as caterers, stand constructors, transport companies) § Participants § Attendees § Regulatory bodies § Communities
  10. 10. © Operational Excellence Consulting. All rights reserved. 10 Advantages of Certification § Certification to ISO 20121 is voluntary § Independent check of conformity by a third party § Indicates an effective Event Sustainability Management System § National/International recognition § Provides competitive advantage § Improves company image
  11. 11. © Operational Excellence Consulting. All rights reserved. 11 ISO 20121 is Based on the ISO High-Level Structure (HLS) for Management System Standards 1. Scope 2. Normative References 3. Terms & Definitions 4. Context of the Organization 5. Leadership 6. Planning 7. Support 8. Operation 9. Performance Evaluation 10. Improvement
  12. 12. © Operational Excellence Consulting. All rights reserved. 12 The Plan-Do-Check-Act (PDCA) Process Model Implement the processes of the ESMS Establish objectives, programs and processes necessary to deliver results in accordance with the organization’s ESMS policy Monitor and measure activities and processes with regard to the ESMS policy and objectives, and report the results Take actions to continually improve the ESMS performance to achieve the intended outcomes Plan Do Act Check
  13. 13. © Operational Excellence Consulting. All rights reserved. 13 ISO 20121 Key Clause Structure (4-10) PLAN DO CHECK ACT 4. Context of the organization 5. Leadership 6. Planning 7. Support 8. Operation 9. Performance evaluation 10. Improvement 4.1 Understanding of the organization and its context 5.1 Leadership and Commitment 6.1 Actions to address risks and opportunities 7.1 Resources 8.1 Operational planning and control 9.1 Performance against governing principles of sustainable development 10.1 Nonconformity and corrective action 4.2 Understanding the needs and expectations of interested parties 5.2 Policy 6.2 Event sustainability objectives and how to achieve them 7.2 Competence 8.2 Dealing with modified activities, products or services 9.2 Monitoring, measurement, analysis and evaluation 10.2 Continual improvement 4.3 Determining the scope of the event sustainability management system 5.3 Organizational roles, responsibilities and authorities 7.3 Awareness 8.3 Supply chain management 9.3 Internal audit 4.4 Event sustainability management system (ESMS) 7.4 Communication 9.4 Management review 4.5 Sustainable development principles, statement of purpose and values 7.5 Documented information
  14. 14. © Operational Excellence Consulting. All rights reserved. 14 © Operational Excellence Consulting. All rights reserved. 14 The PDCA Cycle is the Engine of Continuous Improvement Consolidation through Standardization Quality Improvement P D C A P D C A Current Standard New Standard Time Continuous Improvement
  15. 15. © Operational Excellence Consulting. All rights reserved. 15 Becoming ISO 20121:2012 Certified § The certification body examines the ESMS for conformity to the ISO 20121:2012 standard § The ESMS audit is a compliance audit § Certification means the organization has a documented ESMS that is fully implemented and meets ISO 20121:2012 requirements
  16. 16. © Operational Excellence Consulting. All rights reserved. 16 ISO 20121 Certification Process Implementation of Event Sustainability Management System Conduct Internal Audit and Review Result by Top Management Selection of a Certification Body Stage 1 Audit Stage 2 Audit Confirmation of Registration Continual Improvement and Surveillance Audits
  17. 17. © Operational Excellence Consulting. All rights reserved. 17 Audit Findings Minor Non-conformity Observation Major Non-conformity
  18. 18. © Operational Excellence Consulting. All rights reserved. 18 How to Handle the Audit Session? § Do not panic § Ask and clarify § Admit obvious non-conformities § Offer evidence and explain patiently § Take note of improvement areas highlighted by the auditor § Show internal audit report, when necessary
  19. 19. © Operational Excellence Consulting. All rights reserved. 19 Auditee’s Conduct § Polite § Professional § Positive / Receptive § Sincere § Commitment § Formal but not overly serious
  20. 20. © Operational Excellence Consulting. All rights reserved. 20 Interacting with Auditors § Be honest and open § Recognize they may be experts § Realize they may not be subject matter experts § Understand the purpose of the meeting and review related records prior to interviews § Turn mobile phones to silent mode
  21. 21. © Operational Excellence Consulting. All rights reserved. 21 Interacting with Auditors § Assume auditors are familiar with your organization’s QMS § Challenge auditors § Show more competence in ISO 20121 § Argue internally § Express unfairness § Ask for solution § Fix non-conformities on the spot
  22. 22. © Operational Excellence Consulting. All rights reserved. 22 About Operational Excellence Consulting § Operational Excellence Consulting is a management training and consulting firm that assists organizations in improving business performance and effectiveness. § The firm’s mission is to create business value for organizations through innovative operational excellence management training and consulting solutions. § OEC takes a unique “beyond the tools” approach to enable clients develop internal capabilities and cultural transformation to achieve sustainable world-class excellence and competitive advantage. For more information, please visit www.oeconsulting.com.sg
  23. 23. © Operational Excellence Consulting. All rights reserved. END OF PREVIEW To download this presentation, please visit: www.oeconsulting.com.sg

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