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The Inspection Exercise

The Inspection Exercise is a simple and fun activity to drive home the concept that quality cannot be inspected in, and catching defects is very difficult and expensive. The exercise highlights that inspection is a non-value adding activity and that it is impossible to catch all defects. The exercise can be conducted in a meeting room, classroom, workshop or any suitable space. The exercise is ideal for educating participants in a Lean Manufacturing or TQM workshop on the principles of doing things right the first time and achieving quality through prevention.

LEARNING OBJECTIVES

1. To learn that quality cannot be inspected in
2. To learn that inspection is a non-value adding activity (waste) which can be targeted for elimination through process or quality improvement
3. To inculcate a mindset of prevention and doing things right the first time

EXERCISE SUMMARY

Participants are given 1 minute to count all of the 'f's in the paragraph. The correct answer is 36. In a class of 20, usually only 1 or 2 people will come up with 36. A common problem is the word 'of' - As the paragraph is read, most people will not count the 'f' in 'of' because it has a 'vee' sound.

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The Inspection Exercise

  1. 1. © Operational Excellence Consulting. All rights reserved. THE INSPECTION EXERCISE
  2. 2. © Operational Excellence Consulting. All rights reserved. 2 Introduction to The Inspection Exercise § The Inspection Exercise is a simple and fun activity to drive home the concept that quality cannot be inspected in, and catching defects is very difficult and expensive § The exercise highlights that inspection is a non-value adding activity (waste) and that it is impossible to catch all defects § The exercise can be conducted in a meeting room, classroom, workshop or any suitable space § The exercise is ideal for educating participants in a Lean or TQM workshop on the principle of doing things right the first time and achieving quality through prevention NOTE: This is a PARTIAL PREVIEW. To download the complete presentation, please visit: https://www.oeconsulting.com.sg
  3. 3. © Operational Excellence Consulting. All rights reserved. 3 The Inspection Exercise: Objectives 1. To learn that quality cannot be inspected in 2. To learn that inspection is a non-value adding activity (waste) which can be targeted for elimination through process or quality improvement 3. To inculcate a mindset of prevention and doing things right the first time
  4. 4. 4 © Operational Excellence Consulting. All rights reserved. 4 © Operational Excellence Consulting. All rights reserved. 4 Are you ready to inspect?
  5. 5. 5 © Operational Excellence Consulting. All rights reserved. 5 How many ‘f’s do you see? The necessity of training farm hands for first-class farms in the fatherly handling of farm livestock is foremost in the minds of farm owners. Since the forefathers of the farm owners trained the farm hands for first-class farms in the fatherly handling of farm livestock, the farm owners feel they should carry on with the family tradition of training farm hands of first-class farms in the fatherly handling of farm livestock because they believe it is the basis of good fundamental farm management. Time: 1 min ACTION! To see the actual wordings clearly, please download the exercise at: https://www.oeconsulting.com.sg/training-presentations
  6. 6. © Operational Excellence Consulting. All rights reserved. 6 Learning Points 1. Quality cannot be inspected in 2. Inspection is a non-value adding activity (a Lean waste) 3. ‘Catching’ defects is very difficult § Processes are complex § You’ve got multiple priorities 4. ‘Catching’ defects is expensive § It takes resources – like YOUR time § They just keep coming 5. Do it right the first time 6. Prevention is the best approach to assuring high quality (no defects to catch!)
  7. 7. © Operational Excellence Consulting. All rights reserved. “Quality comes not from inspection, but from improvement of the production process.” W. Edwards Deming
  8. 8. © Operational Excellence Consulting. All rights reserved. About Operational Excellence Consulting
  9. 9. © Operational Excellence Consulting. All rights reserved. 9 About Operational Excellence Consulting § Operational Excellence Consulting is a management training and consulting firm that assists organizations in improving business performance and effectiveness. § The firm’s mission is to create business value for organizations through innovative operational excellence management training and consulting solutions. § OEC takes a unique “beyond the tools” approach to enable clients develop internal capabilities and cultural transformation to achieve sustainable world-class excellence and competitive advantage. For more information, please visit www.oeconsulting.com.sg
  10. 10. © Operational Excellence Consulting. All rights reserved. 10 Operational Excellence Consulting is a management training and consulting firm that assists organizations in improving business performance and effectiveness. Based in Singapore, the firm’s mission is to create business value for organizations through innovative design and operational excellence management training and consulting solutions. For more information, please visit www.oeconsulting.com.sg

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