The TWI Job Instruction (JI) Poster describes the four steps of Job Instruction based on the tried and tested Training Within Industry (TWI) methodology. The TWI JI program trains supervisors in how to instruct a person to perform a job correctly and safely; and to be productive as quickly as possible, while creating less scrap, rework, and damage to tools and equipment. The poster comes in two themes: color and monochrome. Formatted in PDF and in editable PPTX, the poster can be easily printed on an A3 or A4-sized paper from an office copier machine and displayed on employee workstations, or distributed together with your workshop handouts. The TWI JI Poster complements the 'TWI Program: Job Instruction (JI) Training' presentation materials and the TWI JI Pocket Cards. It serves as a takeaway and summary of your on-the-job presentation. Contents in the TWI JI poster include: 1. What Is The TWI Job Instruction Program 2. The Four Steps of Job Instruction 3. How To Get Ready To Instruct 4. Definition Of A Supervisor 5. TWI JI Motto: "If the worker hasn't learned, the instructor hasn't taught."

1. TWI Job Instruction
© Operational Excellence Consulting. All rights reserved.
TWI Job Instruction (JI) teaches supervisors
how to quickly train employees to do a job
correctly, safely, and conscientiously.
§ Put the person at ease
§ State the job
§ Find out what the person already knows
§ Get the person interested in learning the
job
§ Place the person in the correct position
Step 1: Prepare The Worker
§ Tell, show and illustrate - one Important
Step at a Time
§ Do it again – stress Key Points and
Reasons
Instruct clearly, completely, and patiently
giving no more than they can master at
one time
Step 2: Present The Operation
§ Have the person do the job – stating
IMPORTANT STEPS – correct errors
§ Have the person do the job again –
explaining KEY POINTS and REASONS
Make sure the person understands
Continue until YOU know THEY know
Step 3: Try Out Performance
§ Put the person on his own
§ Who to go to for help
§ Check frequently
§ Encourage questions
§ Taper off extra coaching and close follow-
up
Step 4: Follow Up
HOW TO INSTRUCT
§ Determine who to train…
On what tasks…
By what date
1. Have A Training Time Table
§ List important steps
§ Pick out key points and reasons
§ Safety is always a key point
2. Break Down The Job
§ Have the right equipment, tools,
materials and supplies – everything
needed to instruct
3. Have Everything Ready
§ Just as in actual working conditions
4. Arrange The Work Area
HOW TO GET READY
TO INSTRUCT
Definition of a Supervisor
§ A supervisor is defined as anyone who is in a position
of supervision or who directs the work of others
§ In the TWI context, a supervisor, team leader, manager
or instructor/trainer is considered as a ‘supervisor’
If the worker hasn’t learned,
the instructor hasn’t taught.
Prepare the
Worker
Present the
Operation
Try Out
Performance
Follow Up

2. TWI Job Instruction
© Operational Excellence Consulting. All rights reserved.
TWI Job Instruction (JI) teaches supervisors
how to quickly train employees to do a job
correctly, safely, and conscientiously.
§ Put the person at ease
§ State the job
§ Find out what the person already knows
§ Get the person interested in learning the
job
§ Place the person in the correct position
Step 1: Prepare The Worker
§ Tell, show and illustrate - one Important
Step at a Time
§ Do it again – stress Key Points and
Reasons
Instruct clearly, completely, and patiently
giving no more than they can master at
one time
Step 2: Present The Operation
§ Have the person do the job – stating
IMPORTANT STEPS – correct errors
§ Have the person do the job again –
explaining KEY POINTS and REASONS
Make sure the person understands
Continue until YOU know THEY know
Step 3: Try Out Performance
§ Put the person on his own
§ Who to go to for help
§ Check frequently
§ Encourage questions
§ Taper off extra coaching and close follow-
up
Step 4: Follow Up
HOW TO INSTRUCT
§ Determine who to train…
On what tasks…
By what date
1. Have A Training Time Table
§ List important steps
§ Pick out key points and reasons
§ Safety is always a key point
2. Break Down The Job
§ Have the right equipment, tools,
materials and supplies – everything
needed to instruct
3. Have Everything Ready
§ Just as in actual working conditions
4. Arrange The Work Area
HOW TO GET READY
TO INSTRUCT
Definition of a Supervisor
§ A supervisor is defined as anyone who is in a position
of supervision or who directs the work of others
§ In the TWI context, a supervisor, team leader, manager
or instructor/trainer is considered as a ‘supervisor’
If the worker hasn’t learned,
the instructor hasn’t taught.
Prepare the
Worker
Present the
Operation
Try Out
Performance
Follow Up

3. © Operational Excellence Consulting. All rights reserved. 3
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value for organizations through innovative design and operational excellence
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