Value Stream Mapping (VSM) Poster

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The Value Stream Mapping (VSM) Poster describes the four key phases of managing a value stream mapping project in an organization. The poster comes in two themes: color and monochrome. Formatted in PDF, the poster can be easily printed on an A3-sized paper. The VSM Poster complements the 'Value Stream Mapping' training presentation materials. It is an effective tool that can be printed and distributed to attendees of your VSM workshop session. It serves as a takeaway and summary of your VSM presentation. The VSM Poster describes the four main phases of value stream mapping activities: 1. DEFINE PRODUCT FAMILY Prepare for the value stream mapping activity; define the value stream mapping charter, including objective, scope and product family. 1.1 Define and scope problem 1.2 Pick product family 1.3 Determine value stream mapping objective and benefits 1.4 Create value stream mapping project charter 2. DOCUMENT CURRENT STATE Document the current state so as to gain a deep understanding about your current work systems and the related barriers to delivering value. 2.1 Map current state value stream 2.2 Quantify current state value stream performance 2.3 Analyze and identify improvement opportunities 3. DESIGN FUTURE STATE Design a future state value stream map that enables outstanding performance on all fronts; prioritize improvement projects. 3.1 Develop future state value stream map 3.2 Prioritize improvement projects 4. CREATE IMPLEMENTATION PLAN Adopt the new design, create an implementation plan and lay the foundation for continued improvement. 4.1 Develop implementation plan 4.2 Seek management approval 4.3 Implement the plan and monitor progress

Business

Value Stream
Mapping
© Operational Excellence Consulting. All rights reserved.
1. DEFINE PRODUCT FAMILY
Prepare for the value stream
mapping activity; define the value
stream mapping charter, including
objective, scope and product family.
1.1 Define and scope problem
1.2 Pick product family
1.3 Determine value stream mapping
objective and benefits
1.4 Create value stream mapping
project charter
2. DOCUMENT CURRENT STATE
Document the current state so as to
gain a deep understanding about
your current work systems and the
related barriers to delivering value.
2.1 Map current state value stream
2.2 Quantify current state value
stream performance
2.3 Analyze and identify
improvement opportunities
4. CREATE IMPLEMENTATION PLAN
Adopt the new design, create an
implementation plan and lay the
foundation for continued
improvement.
4.1 Develop implementation plan
4.2 Seek management approval
4.3 Implement the plan and monitor
progress
3. DESIGN FUTURE STATE
Design a future state value stream
map that enables outstanding
performance on all fronts; prioritize
improvement projects.
3.1 Develop future state value stream
map
3.2 Prioritize improvement projects
A systematic approach to value stream
mapping ensures greater buy-in and support
for the project.
Create
Implementation
Plan
Design
Future State
Document
Current State
Define Product
Family
VALUE STREAM
MAPPING
PROCESS
KEY FACTORS FOR SUCCESS
§ Management commitment and support
§ Involve employees who will be impacted by the changes
§ Provide regular project updates to senior management
and project team
§ Aim for initial quick successes
§ Celebrate achievements and recognize the team

© Operational Excellence Consulting. All rights reserved. 3
Operational Excellence Consulting is a management training and consulting
firm that assists organizations in improving business performance and
effectiveness. Based in Singapore, the firm’s mission is to create business
value for organizations through innovative design and operational excellence
management training and consulting solutions. For more information, please
visit www.oeconsulting.com.sg

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[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations] Introduction to Digital Strategic Business Planning Methodology In the rapidly evolving landscape of the digital age, organizations are experiencing an unprecedented pace of change in the new economy. As the world transforms with a mere click, strategic planning becomes the cornerstone of the business cycle. Digital Strategic Business Planning is the systematic process through which organizational leaders envision the future and design the requisite processes and operations to realize that vision. The presented methodology serves as a guide to shape and materialize the organization's future in the digital era. About the Digital Strategic Business Planning Methodology The Digital Strategic Business Planning Methodology offers a robust framework for conducting a comprehensive study and formulating an actionable plan for the digital age. In recognition of the significant impact of digital technology on contemporary business models and value creation, digital transformation stands as an indispensable foundation. The integration of IT transformation planning within strategic business planning ensures a seamless and unified approach. Phases of the Digital Strategic Business Planning Methodology: 1. Digital Strategic Review: Assessing the organization's current state in the dynamic digital landscape. 2. Digital Visioning: Defining the desired digital state to guide strategic development. 3. Digital Strategy Formulation: Crafting business strategies leveraging strengths and opportunities in the digital realm. 4. Digital Strategy Implementation: Defining digital architecture and formulating an implementation plan, serving as the blueprint for detailed execution. CONTENTS 1. Digital Strategic Review • Review current digital state • Identify areas of competitive advantage in the digital landscape • Analyze industry trends and digital competition 2. Digital Visioning • Envision the desired digital state 3. Digital Strategy Formulation • Identify and screen digital opportunities • Analyze digital opportunity gaps • Benchmark and make recommendations for digital strategies 4. Digital Strategy Implementation • Define the digital blueprint • Identify digital programs • Define the digital implementation plan

Digital Strategic Business Planning Methodology

Operational Excellence Consulting

[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations] Root Cause Analysis (RCA) is a problem-solving technique that seeks to identify the primary cause of a problem. By focusing on the root cause, organizations can prevent the problem from recurring and develop long-term solutions that improve efficiency, reduce costs, and increase customer satisfaction. RCA uses tools such as the 5 Whys and Cause & Effect Diagram to identify the underlying causes of a problem. The 5 Whys technique involves asking "why" multiple times to dig deeper into the root cause. The Cause & Effect Diagram categorizes potential causes, such as people, process, and equipment, to identify root causes quickly. This RCA presentation is designed to provide participants with a comprehensive understanding of Root Cause Analysis (RCA) as a problem-solving technique. The presentation highlights the importance of identifying the root cause of a problem and how RCA can be used to achieve this. Participants will learn how to apply common RCA tools such as the 5 Whys and Cause & Effect Diagram to identify the root cause of a problem. They will also gain knowledge on how to prioritize root causes using a Pareto Chart to focus on the most significant causes first. The presentation will also cover the pitfalls in root cause analysis, highlighting the importance of avoiding making assumptions, involving stakeholders, and making RCA an ongoing process. By the end of the presentation, participants will have a deep understanding of RCA and be equipped with the skills needed to identify and solve problems effectively. LEARNING OBJECTIVES: 1. Understand the critical role of identifying root causes in effective problem-solving. 2. Apply 5 Whys and Cause & Effect Diagram for practical root cause analysis. 3. Learn to prioritize root causes using Pareto Charts for impactful solutions. 4. Recognize common pitfalls and strategies for overcoming them. CONTENTS 1. Introduction to Root Cause Analysis 2. Overview of Problem Solving 3. 5 Whys 4. Cause & Effect Diagram 5. Root Cause Prioritization 6. Effective RCA Practices

Root Cause Analysis (RCA)

Operational Excellence Consulting

[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations] In this Business Process Reengineering (BPR) presentation, we delve into the dynamic landscape of modern business, influenced by the three Cs: customers, competition, and change. Traditional organizations, originally designed for stability and mass production, now face challenges in a world that demands flexibility and swift adaptability. While automation has its merits, its scope often falls short of driving fundamental performance improvements. Enter BPR, spearheaded by Michael Hammer and James Champy, which transcends mere automation. BPR is synonymous with radical redesign, a transformative approach that seamlessly integrates with modern technologies like AI and ML. It's about reimagining entire processes and organizational structures, with digital transformation technologies playing a supporting role. BPR's relevance remains paramount, particularly in the current landscape where the pandemic has accelerated digital transformation efforts. Organizations are turning to BPR to not only enhance customer experiences but also to optimize operations and achieve transformative results. Digital transformation technologies, strategically integrated into the BPR framework, serve as enablers for this comprehensive process redesign. Our presentation introduces the core concepts of BPR, positioning it at the forefront of organizational evolution, supported by the seamless integration of digital transformation technologies. Drawing insights from successful BPR implementations at companies like Hallmark, Taco Bell, and Xerox, we highlight the immense potential of this approach. It goes beyond traditional IT applications, unlocking substantial cost savings, elevating customer satisfaction, and enhancing operational flexibility. This balanced narrative empowers management teams to navigate the BPR journey effectively in the modern era, where process redesign and digital transformation go hand in hand. LEARNING OBJECTIVES 1. Acquire a comprehensive understanding of the principles and modern concepts of Business Process Reengineering (BPR). 2. Familiarize with the distinctive characteristics of reengineered processes in the context of contemporary business practices. 3. Learn a structured and technologically-informed approach to transform processes, optimizing them for maximum productivity. 4. Gain insights into the profound impacts of BPR on organizational dynamics and acquire guidelines for effective change management in the digital era. CONTENTS 1. Key Concepts & Principles 2. Process Management 3. Overview of BPR 4. Organizing for BPR 5. Process Diagnosis 6. Process Redesign 7. Process Deployment 8. Oraganizational Impact of BPR 9. Guidelines for Change Management 10. Pitfalls to Avoid

Business Process Reengineering (BPR)

Operational Excellence Consulting

[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations] Although the Six Sigma DMAIC and 8D problem solving methodologies are highly rigorous and require quite a fair bit of tools for data and statistical analysis, these techniques are more suitable for engineers and other professional/technical staff. However, for shopfloor supervisors, technicians and operators as well as office/administrative support staff, a lighter and simpler problem solving approach is more suitable. The Five Steps of Problem Solving process was developed specifically for this purpose. Based on the Plan-Do-Check-Act (PDCA) approach, the Five Steps of Problem Solving consist of: (1) Define the Problem (2) Analyze Root Cause (3) Develop Countermeasures (4) Implement Solutions (5) Evaluate & Follow Up. The 12 tools covered in this presentation are the more commonly used ones in problem solving, process improvement and kaizen activities. They include Brainstorming, Stratification, Bar Chart, Line Graph, Pie Chart, Radar Chart, Check Sheet, Pareto Chart, 5 Whys, Cause & Effect Diagram, Histogram and Scatter Diagram. LEARNING OBJECTIVES: 1. Acquire knowledge of key concepts and principles in PDCA problem solving. 2. Understand team dynamics and define roles within the problem-solving team. 3. Familiarize with the five-step problem-solving process and tools. 4. Discover key strategies for successful problem-solving. CONTENTS: 1. Key Concepts & Principles 2. Team Dynamics & Roles 3. Five Steps of Problem Solving 4. Problem Solving & Visualization Tools 5. Practical Tips for Success

5 Steps of Problem Solving

Operational Excellence Consulting

[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations] The seven basic quality tools are effective for data analysis, process control, and quality improvement (numerical data). However, these basic tools cannot be used for non-numerical or verbal data. To organize verbal data into useful information, you would require the advanced quality tools. The Seven Advanced Tools of Quality (a.k.a Seven New Tools or Seven Management & Planning Tools) were developed with a design approach to organize verbal data diagramatically. These tools work in conjunction with the basic quality tools and can be used by management and staff to develop ideas, solve problems and formulate plans for improved project management. The Seven Advanced Tools are: 1) Affinity Diagram: Organizes a large number of ideas into their natural relationships. 2) Relations Diagram: Shows cause-and-effect relationships and helps analyze the natural links between different aspects of a complex situation. 3) Tree Diagram: Breaks down broad categories into finer and finer levels of detail, helping to move step-by-step thinking from generalities to specifics. 4) Matrix Diagram: Shows the relationship between two, three, or four groups of information and can give information about the relationship, such as its strength, the roles played by various individuals, or measurements. 5) Matrix Data Analysis Chart: A complex mathematical technique for analyzing matrices, often replaced by the similar prioritization matrix. A prioritization matrix is an L-shaped matrix that uses pairwise comparisons of a list of options to a set of criteria in order to choose the best option(s). 6) Arrow Diagram: Shows the required order of tasks in a project or process, the best schedule for the entire project, and potential scheduling and resource problems and their solutions. 7) Process Decision Program Chart: Systematically identifies what might go wrong in a plan under development. LEARNING OBJECTIVES 1. Acquire knowledge on the seven advanced quality tools for project planning and management. 2. Learn how to apply the seven management and planning tools to problem solving, projects, communication and daily management work. CONTENTS 1. PDCA Problem Solving 2. Affinity Diagram (KJ Method) 3. Relations Diagram (Interrelationship Diagram) 4. Tree Diagram 5. Matrix Diagram 6. Matrix Data Analysis Chart 7. Arrow Diagram 8. Process Decision Program Chart (PDPC)

Seven Advanced Tools of Quality (Seven Advanced QC Tools)

Operational Excellence Consulting

[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations] The seven basic tools of quality is a designation given to a fixed set of graphical techniques identified as being most helpful in troubleshooting issues related to quality. They are called basic because they are suitable for people with little formal training in statistics and because they can be used to solve the vast majority of quality-related issues. The seven basic tools of quality or seven QC tools as they are commonly called, are tools which arrange problem areas, put data into diagrams, surface problem areas and clearly bring up any hidden truth. These tools are not for experts alone but for the use of everyone in their daily work. A problem solving team's successes are dependent on the familiarity and ease with which these tools are used. In this Seven Basic Tools of Quality PPT training presentation, you will be able to teach employees how to use the tools in their daily work or as part of the structured Plan-Do-Check-Act (PDCA) approach to problem solving. The basic tools can also be applied in A3 problem solving, 8D (Eight Disciplines) problem solving, Yellow Belt Lean Six Sigma projects, Green Belt Lean Six Sigma projects, Kaizen events, TPM Focused Improvement projects, etc. LEARNING OBJECTIVES 1. To understand the seven basic tools for quality and process improvement 2. To learn how to apply the seven basic tools of quality to problem solving or daily work CONTENTS 1. PDCA Problem-Solving 2. Stratification 3. Check Sheet 4. Control Chart 5. Pareto Chart 6. Cause & Effect Diagram 7. Histogram 8. Scatter Diagram

Seven Basic Tools of Quality (Seven Basic QC Tools)

Operational Excellence Consulting

[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations] INTRODUCTION: Unlock the potential of your problem-solving endeavors with our comprehensive "Problem-Solving & Visualization Tools" presentation. This collection of 24 tools, ranging from foundational to advanced Quality Control (QC) instruments, caters to diverse industries and is designed to elevate your problem-solving skills and enhance communication. KEY FEATURES: 1. Diverse Applicability: Applicable across all industries, these tools are versatile and adaptable to your unique problem-solving challenges. 2. Structured Format: The presentation employs a clear and concise format, providing structured information in 'Purpose,' 'When To Use,' 'Examples,' 'Procedures,' and 'Practical Tips' sections for each tool. 3. Complementary to Project Frameworks: Seamlessly integrate these tools into popular problem-solving frameworks such as PDCA, DMAIC, 8D, and more, adding depth and breadth to your projects. CONTENTS: Explore a rich array of tools, each carefully curated to empower your problem-solving journey: 1. Brainstorming 2. Gantt Chart 3. Stratification 4. Check Sheet 5. Bar Chart 6. Waterfall Chart 7. Line Graphs 8. Pie Chart 9. Radar Chart 10. Pareto Chart 11. 5 Whys 12. Cause and Effect Diagram 13. Histogram 14. Scatter Diagram 15. Affinity Diagram 16. Control Chart 17. Relations Diagram 18. Tree Diagram 19. Matrix Diagram 20. Matrix Data Analysis Chart 21. Arrow Diagram 22. Process Decision Program Chart (PDPC) 23. 5W2H 24. Is / Is Not

Problem Solving & Visualization Tools

Operational Excellence Consulting

[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations] The PDCA cycle, also known as the Deming Cycle or the Shewhart cycle, is a four-step continuous improvement process that is widely used in quality management, business improvement, and project management. In this PDCA Problem Solving PPT training presentation, you will be able to teach employees in your organization on the structured PDCA approach to problem solving. Many world class companies such as Toyota uses the PDCA approach as the core activity of management as well as a problem solving process for the relentless pursuit of continuous improvement. When combined with the "QC" tools, the PDCA approach identifies problems, analyzes root causes and generates solutions. Teach your staff to put effective solutions in place to prevent similar problems from recurring in the future. This PDCA problem solving process can be applied to both manufacturing and service organizations and can also be used in Kaizen Circle Activities. LEARNING OBJECTIVES 1. Acquire knowledge of key concepts and principles in PDCA problem solving. 2. Understand team dynamics and define roles within the PDCA problem-solving team. 3. Familiarize with the step-by-step PDCA problem-solving process and the use of analytical tools. 4. Master process management and discover key strategies for successful PDCA problem-solving.

PDCA Problem Solving Process & Tools

Operational Excellence Consulting

[To download this presentation, visit: https://www.oeconsulting.com.sg/training-presentations] The 8D (Eight Disciplines) approach is a systematic problem solving process. Popularized by Ford, the 8D process integrates best practices from various problem-solving methods and is now a standard in the automotive industry. The 8D problem solving process has proven to be highly effective in product and process improvement. Following the logic of the PDCA cycle, the 8D process enables problem solving teams to identify root causes, develop proper actions to eliminate root causes, and implement permanent corrective action to prevent recurrence. It includes key analytical tools such as Is/Is Not Analysis and Root Cause Analysis using 5 Whys and the Fishbone Diagram. This highly detailed training presentation will help you to teach employees in your company or organization to better understand team dynamics and solve problems using a disciplined approach. LEARNING OBJECTIVES 1. Acquire knowledge of key concepts and principles in 8D problem solving. 2. Understand team-based problem solving dynamics and define roles within the 8D problem-solving team. 3. Familiarize yourself with the step-by-step 8D problem-solving process and the use of analytical tools. 4. Gain practical insights for achieving success in 8D problem solving. CONTENTS 1. Key Concepts and Principles 2. Team-based Approach & Roles 3. 8D Problem Solving Process 4. Analytical Tools in 8D 5. Practical Tips for Success

8D Problem Solving Process & Tools

Operational Excellence Consulting

[To download this poster, visit: https://www.oeconsulting.com.sg/training-presentations] Digital transformation represents an organization's strategic journey to leverage digital technologies, optimizing operational processes, strategies, and customer experiences for enhanced efficiency and competitiveness. This poster-set provides a structured framework for digital transformation, comprising three critical phases, ten actionable steps and corresponding key activities. The three phases of digital transformation consist of: • Preparation Phase: Initiating transformation by defining objectives, securing leadership commitment, and assembling cross-functional teams. • Execution Phase: The implementation stage, focused on enhancing capabilities, prioritizing customer experience, and utilizing data insights. • Optimization Phase: Ensuring ongoing refinement and scaling, fostering innovation, and maintaining security and privacy. Additionally, these phases are detailed into ten actionable steps: 1. Define Clear Objectives 2. Secure Leadership Commitment 3. Build Cross-Functional Teams 4. Enhance Digital Capabilities 5. Prioritize Customer Experience 6. Leverage Data Insights 7. Experiment and Iterate 8. Scale Successful Initiatives 9. Foster Continuous Innovation 10. Ensure Security and Privacy Key Advantages of the Poster: • Comprehensive Coverage: Our 10-step process guarantees comprehensive coverage, from defining objectives to safeguarding cybersecurity and data privacy. • Actionable Guidance: Each step provides practical, actionable guidance, enabling easy translation of theory into effective planning and implementation. • Adaptability: Tailor our flexible framework to your industry, organization size, and unique needs, prioritizing relevant steps. • Balanced Complexity: Address transformation intricacies without overwhelming complexity, making it accessible to diverse audiences. • Best Practices Alignment: Benefit from a framework aligned with industry best practices, drawing from experts and successful organizations. Usage Benefits: • Clear Roadmap: Effortlessly understand, plan, and execute digital transformation with our clear roadmap. • Enhanced Decision-Making: Make informed decisions, reducing uncertainty and risk at each phase. • Efficiency and Competitiveness: Achieve enhanced efficiency, competitiveness, and innovation in the digital era. • Reduced Overwhelm: Approach transformation confidently without being bogged down by excessive detail. The poster is available in vibrant color and professional monochrome themes in both PDF and editable PPTX formats, ensuring easy printing on standard A3/A4-sized paper using standard office equipment. This versatile resource can be prominently displayed or distributed alongside digital transformation or strategic planning training materials, providing valuable guidance for achieving successful outcomes.

Digital Transformation Process Poster

Operational Excellence Consulting

[To download this poster, visit: https://www.oeconsulting.com.sg/training-presentations] ISO/IEC 27001:2022, the latest international standard in information security, equips organizations with a powerful framework for safeguarding their digital assets and sensitive data. Published as an updated and robust version of its predecessor, ISO/IEC 27001:2013, this standard provides organizations with a systematic approach to establishing, implementing, maintaining, and continually improving an Information Security Management System (ISMS). POSTER CONTENTS: 1. The Three Principles of Information Security (CIA Triad) - Confidentiality: Ensuring that information is accessible only to authorized users through encryption, access controls, and data classification. - Integrity: Maintaining data accuracy and trustworthiness while protecting it from unauthorized alterations. - Availability: Ensuring information and systems are accessible when needed, including measures to prevent disruptions. 2. ISO/IEC 27001:2022 Certification Transition Timeline - A visual roadmap for organizations transitioning from ISO/IEC 27001:2013 to ISO/IEC 27001:2022 by October 2025. - An alternate visual roadmap showing the main steps of the ISO/IEC 27001:2022 certification process. 3. The ISO/IEC 27001:2022 Approach is Based on the PDCA Cycle - Illustrates how ISO/IEC 27001:2022 follows the Plan-Do-Check-Act (PDCA) cycle, providing a systematic view of the framework. 4. The ISO/IEC 27001:2022 Key Clause Structure (4-10) Based on the High-Level Structure - Highlights the key clauses and sub-clauses of the ISMS based on the high-level structure. The ISO/IEC 27001:2022 Poster serves as a valuable tool in promoting information security awareness and understanding within your organization.

ISO/IEC 27001:2022 (Information Security Management Systems) Awareness Poster

Operational Excellence Consulting

[To download this poster, visit: https://www.oeconsulting.com.sg/training-presentations] Jidoka, a fundamental pillar of Lean manufacturing and the Toyota Production System (TPS), is a concept that revolutionizes how we approach quality control in manufacturing. Derived from Japanese, "Jidoka" translates to "automation with a human touch." It represents a powerful strategy for building quality into the production process, thereby enhancing product quality, reducing waste, and fostering more efficient and reliable manufacturing practices. What is Jidoka? Jidoka is a manufacturing philosophy that seamlessly blends automation and human intervention. It encompasses the automatic detection of problems (automation) and empowers humans to intervene when necessary (autonomy). Benefits to Practitioners of Lean Manufacturing: 1. Improved Product Quality: Jidoka's focus on early defect detection ensures that faulty products are identified and addressed promptly, preventing the production of defective goods. 2. Reduced Waste: By catching defects early in the production process, Jidoka minimizes rework, scrap, and the consumption of additional resources, contributing to waste reduction. 3. Enhanced Efficiency: Jidoka optimizes processes by prioritizing quality over quantity, leading to more streamlined and reliable manufacturing operations. 4. Empowerment of Workers: Jidoka empowers frontline workers by enabling them to take immediate action when issues arise, promoting a culture of continuous improvement. The Four Steps of Jidoka: Jidoka consists of four essential steps, each contributing to its overarching goal of enhancing quality and efficiency: 1. Detect the Abnormality: - Goal: Identify deviations from the standard process. - Key Activities: Implement Poka-yoke devices, use time as a detection mechanism, and employ visual controls like andon and Kanban for immediate problem signaling. 2. Stop Production: - Goal: Halt production immediately upon detecting an abnormality. - Key Activities: Initiate manual or automatic stoppage of the process to prevent the production of defective goods. 3. Fix the Problem at the Source: - Goal: Address the root cause of the issue and ensure production can resume smoothly. - Key Activities: Fix or correct the abnormal condition, implement temporary countermeasures, and make decisions at the lowest possible organizational level. 4. Implement Countermeasures: - Goal: Prevent the recurrence of the abnormality and foster continuous improvement. - Key Activities: Investigate the root cause of the problem, install permanent countermeasures, and prioritize efforts for ongoing process enhancement.

Four Steps of Jidoka Poster

Operational Excellence Consulting

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Value Stream Mapping (VSM) Poster

1. Value Stream Mapping © Operational Excellence Consulting. All rights reserved. 1. DEFINE PRODUCT FAMILY Prepare for the value stream mapping activity; define the value stream mapping charter, including objective, scope and product family. 1.1 Define and scope problem 1.2 Pick product family 1.3 Determine value stream mapping objective and benefits 1.4 Create value stream mapping project charter 2. DOCUMENT CURRENT STATE Document the current state so as to gain a deep understanding about your current work systems and the related barriers to delivering value. 2.1 Map current state value stream 2.2 Quantify current state value stream performance 2.3 Analyze and identify improvement opportunities 4. CREATE IMPLEMENTATION PLAN Adopt the new design, create an implementation plan and lay the foundation for continued improvement. 4.1 Develop implementation plan 4.2 Seek management approval 4.3 Implement the plan and monitor progress 3. DESIGN FUTURE STATE Design a future state value stream map that enables outstanding performance on all fronts; prioritize improvement projects. 3.1 Develop future state value stream map 3.2 Prioritize improvement projects A systematic approach to value stream mapping ensures greater buy-in and support for the project. Create Implementation Plan Design Future State Document Current State Define Product Family VALUE STREAM MAPPING PROCESS KEY FACTORS FOR SUCCESS § Management commitment and support § Involve employees who will be impacted by the changes § Provide regular project updates to senior management and project team § Aim for initial quick successes § Celebrate achievements and recognize the team

2. Value Stream Mapping © Operational Excellence Consulting. All rights reserved. 1. DEFINE PRODUCT FAMILY Prepare for the value stream mapping activity; define the value stream mapping charter, including objective, scope and product family. 1.1 Define and scope problem 1.2 Pick product family 1.3 Determine value stream mapping objective and benefits 1.4 Create value stream mapping project charter 2. DOCUMENT CURRENT STATE Document the current state so as to gain a deep understanding about your current work systems and the related barriers to delivering value. 2.1 Map current state value stream 2.2 Quantify current state value stream performance 2.3 Analyze and identify improvement opportunities 4. CREATE IMPLEMENTATION PLAN Adopt the new design, create an implementation plan and lay the foundation for continued improvement. 4.1 Develop implementation plan 4.2 Seek management approval 4.3 Implement the plan and monitor progress 3. DESIGN FUTURE STATE Design a future state value stream map that enables outstanding performance on all fronts; prioritize improvement projects. 3.1 Develop future state value stream map 3.2 Prioritize improvement projects A systematic approach to value stream mapping ensures greater buy-in and support for the project. Create Implementation Plan Design Future State Document Current State Define Product Family VALUE STREAM MAPPING PROCESS KEY FACTORS FOR SUCCESS § Management commitment and support § Involve employees who will be impacted by the changes § Provide regular project updates to senior management and project team § Aim for initial quick successes § Celebrate achievements and recognize the team

3. © Operational Excellence Consulting. All rights reserved. 3 Operational Excellence Consulting is a management training and consulting firm that assists organizations in improving business performance and effectiveness. Based in Singapore, the firm’s mission is to create business value for organizations through innovative design and operational excellence management training and consulting solutions. For more information, please visit www.oeconsulting.com.sg

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