Personal Information
Organization / Workplace
Madrid Area, Spain Spain
Occupation
Digital Strategy#Digital Transformation #Innovation # Fintech #Banking #Marketing #E-Commerce #Customer Experience
Industry
Finance / Banking / Insurance
Website
http://www.bancosantander.es
About
Senior executive who leads Innovation and delivers Digital and Business Transformation.
20 yrs. experience in Financial Services industry (European top leading Banks).
Leadership in strategy, business development and distribution management, retail banking products and customer engagement strategies.
Leading & developing delivery channels from both sides (tecnology and business): online, mobile, ATM’s, Contact Center, etc…
Speak multiple business languages (IT, Marketing, Strategy, Risk, Finance, etc.)
Focus at aligning business strategy with technology, driving innovation and creative ideation from concept through to execution.
Expertise in Customer Experience, Voice of Customer
- Presentations
- Documents
- Infographics
Challenger Banks in Europe: Challenge Accepted
Frontline Ventures
•
7 years ago
Digital Transformation: What it is and how to get there
Econsultancy
•
10 years ago
MEDIR EL ROI EN UX - MIDIENDO LO INTANGIBLE
Gemma Muñoz
•
9 years ago
Interbrand: How Customer Experience affects business performance
rob.gray
•
14 years ago
Publicidad 1.0 Vs Web 2.0
guest347848
•
15 years ago