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                          PERSONAL
                          MOBILE                       INFORMATION
                                                       ARCHITECTURES



                                                    OLIVER WEIDLICH    ROD FARMER
                                                    Ideal Interfaces   Vodafone Hutchison Australia

Tuesday, 6 October 2009
ABOUT US
     rfarmer@hutchison.com.au          oliverw@idealinterfaces.com.au



         linkedin.com/in/rodfarmer     linkedin.com/in/oliverw



                          @rodfarmer   @oliverw


Tuesday, 6 October 2009
"Mobile is the fastest and cheapest way to reach the
                 largest number of people. There are billions of people
                     on this planet who still don't have access to the
                   Internet. And we think mobile presents the biggest
                        opportunity to get them on the Internet.“
                          Chris Sacca, former head of special initiatives at Google
                                                                           late 2007




  Page

Tuesday, 6 October 2009
MOBILE IS
                     DIFFERENT
Tuesday, 6 October 2009
DESIGNING
                    MOBILE
                    USER EXPERIENCES

Tuesday, 6 October 2009
N G
                              G I
                            ER
                          EM




                            TRENDS
                                       MOBILE
                                       INFORMATION
                                       ARCHITECTURES


Tuesday, 6 October 2009
WHY MOBILE IS DIFFERENT
Tuesday, 6 October 2009
DIFFERENCES IN THE MOBILE ENVIRONMENT




                          Highly variable context and environment


                          Small screen size and limited text input

                          UI takes up the entire screen


                          Difficult to multi-task and easy to get lost


                                                                              8
                                                                         10

Tuesday, 6 October 2009
Does it have a
                              Great music
                                                                   camera?
                              features                     Pre-
                                                           Paid!                                      Facebook?
      Looks great
                          Chinese?          GPS   Wi-Fi?
                                                                                    Check my email?
                                                                        Cheap!




    IT’S MOBILE JIM, BUT NOT AS WE KNOW IT

                                                                                                                  9
                                                                                                             9
                                                                                                             9

Tuesday, 6 October 2009
Tuesday, 6 October 2009
Tuesday, 6 October 2009
Tuesday, 6 October 2009
HOWEVER, 40% DATA TRAFFIC IS IPHONE/SMARTPHONE

                    A REALITY CHECK
Tuesday, 6 October 2009
Networks




                  Operating Systems                                Devices




                                            ecosystem
   FRAGMENTATION                                              PROTECTIONISM
                          Manufacturers                            Carriers




                                          Service Providers

                                          E=F+P
Tuesday, 6 October 2009
CHALLENGES FOR GOOD MOBILE USER EXPERIENCES
Tuesday, 6 October 2009
javascript
                            ajax                                                        goals
                                                             browsers
                                            language                       location
             navigation

                                     DESIGNING MOBILE USER EXPERIENCES
                                There are many complexities in designing the                     voice
             task               mobile user experience, from the lack of UI and
                                protocol standardisation to the range of contexts,
                                conventions and services the mobile must support                integration
           aesthetics                               size
                                    speed                         layout              HTML 5

                   simplicity           functionality      time       touch               CSS

                                   form factor
Tuesday, 6 October 2009
IMPACT ON
                     CUSTOMERS?
                     DEVICES DATA PRE-PAID/POST-PAID
                     ENGAGEMENT USER BEHAVIOURS



Tuesday, 6 October 2009
INTEGRATION v OWNERSHIP
Tuesday, 6 October 2009
OZ MOBILE
                     SURVEY
                     www.aimia.com/mobile


Tuesday, 6 October 2009
77%
                   OZ MOBILE SURVEY
                   USE FOR MORE THAN CALLS & SMS
Tuesday, 6 October 2009
24%
                   OZ MOBILE SURVEY
                   HAVE TWO MOBILE PHONES
Tuesday, 6 October 2009
OZ MOBILE SURVEY
                   VISITING WEBSITES ON MOBILE
Tuesday, 6 October 2009
IA ISSUES
                    COMPLEXITY INCONSISTENCY OTHER THINGS


Tuesday, 6 October 2009
“I KNOW WHAT
                          UGOOGLY IS!”




Tuesday, 6 October 2009
1$#.230&4"#&40.(
                                                  /0#$(               !"#$%#&'(



                                                       SITUATED
                                                       PLANNING
                                            +',-$#.(                          )*&(




                     GOALS UNNECESSARY
                     ABANDON THE
                                                          !"#$%#&'(




Tuesday, 6 October 2009
Avg 15 mins per session
                                          1.2 sessions per day
                                           3-4 sticky products
                                            15 secs page load
                     CONTENT
                     TIME POOR SNACKING

Tuesday, 6 October 2009
DECISION
                    COMPLEXITY
                     REDUCE OPPORTUNITIES FOR MISTAKES
Tuesday, 6 October 2009
CLICK SMALL ENVIRONMENT
                     IT’S A SLOW,
                                  INVESTMENT
Tuesday, 6 October 2009
initial      repeat

                          beautiful
                                         engaging


                                      functional




                     MESSAGING
                     VISUAL IMPACT ON ENGAGEMENT
                     NOT BRANDING
Tuesday, 6 October 2009
Search
                                            Search      this is not an hand
                                                                     Go
                                                        writing font it looks...
                                             Go
                                                         95 comments
                                                       this is not an hand
                                                       this is not an hand
                                                       writing font it looks...
                                                        this is font it hand
                                                       writing not an looks...
                                                       95 commentslooks...
                                                        writing font it
                                                       95 comments
                                                         5 comments
                                                       this is not an hand
                                                       this is not an hand
                                                       writing font it hand
                                                        this is font it looks...
                                                       writing not an looks...
                                                        writing font it looks...
                                                         5 comments
                                                        5 comments
                                                         10 comments
                                                       this is not an hand
                                                       this is not an hand
                                                       writing not an looks...
                                                       writing font it hand
                                                        this is font it looks...
                                                        writing font it looks...
                                                        10 comments
                                                        10 comments
                                                         8 comments
                                                       this is not an hand
                                                       this is not an hand
                                                       writing not an looks...
                                                       writing font it hand
                                                        this is font it looks...
                                                        writing font it looks...
                                                         8 comments
                                                        8 comments
                                                         55 comments




                     LAYOUT INPUTS
                     REMEMBER, MULTIPLE
                                                        this is not an hand
                                                       this is not an hand
                                                        writing font it looks...
                                                       writing font it looks...
                                          Footer link | Footer link | Wrapped
                                          link
                                                         55 comments
                                                        55 comments




Tuesday, 6 October 2009
FIXED v FLUID
                     TRADE-OFFS
Tuesday, 6 October 2009
FIXED v FLUID
                     TRADE-OFFS
Tuesday, 6 October 2009
FLUID MASTERS
                                    33

Tuesday, 6 October 2009
USER AGENT STRINGS

                                        DEVICE HEADERS

                                        NETWORK DETECTION

                                        DEVICE PROFILING

                                        TRANSCODING
                                        USER PROFILING (TELCO?)

                   DEVICE DETECTION
                   HANDLING DIVERSITY

Tuesday, 6 October 2009
50 VARIANTS!



                   DEVICE DETECTION
                   JUST PROVING A POINT

Tuesday, 6 October 2009
COOKIES    SPEED
                                       SCRIPTS




                                                                     FONT
                                        CACHING
                                                  BROWSER
                                                  SUPPORT
                                                                       AJAX
                                       IMAGES



                                                   PAGE
                                                            CSS
                                                  WEIGHT

                   BROWSER SUPPORT
                   NOT CREATED EQUAL

Tuesday, 6 October 2009
60k
                                        @

                                    $20/MB
                                        =
                                     $1.20
                   THE COST OF IA
                   TRYING TO HELP THE USER - BUT
                   HARMING
Tuesday, 6 October 2009
GENERAL PRINCIPLES
               •          Expect and manage diversity
               •          De ne device groups with Heroes
               •          Create a default reference design
               •          De ne rules for content design and adaptation
               •          Stick with Web Standards and exible layout
               •          Ensure adequate reporting
               •          Avoid bleeding edge
               •          Best experiences on best devices as rule of thumb

Tuesday, 6 October 2009
INTERNET
                      BIGGER DATA ALLOWANCES


                     MODELS OF
                      ALWAYS ON


                     USAGE
Tuesday, 6 October 2009
MOBILE IS NOT A PC IN YOUR
                     POCKET
Tuesday, 6 October 2009
TRENDS

                      PERSONAL




                                 INFORMATION




                                               ARCHITECTURES


Tuesday, 6 October 2009
MOBILE IAs
                   FROM THIS...

Tuesday, 6 October 2009
“Just like the frog in the heating water kettle, the mobile phone
                 industry couldn’t itself notice that it was creating devices that
                 were increasingly dif cult to use and that the new – some really
                 good – feature couldn’t be found among all the old ones.

                 It required someone outside the traditional mobile phone
                 industry to shake the industry out of this.”
                                                              PANU KORHONEN




Tuesday, 6 October 2009
MOBILE IAs
                   IPHONE

Tuesday, 6 October 2009
MOBILE IAs
                   ANDROID

Tuesday, 6 October 2009
MOBILE IAs
                   SYMBIAN

Tuesday, 6 October 2009
MOBILE IAs
                   WINDOWS MOBILE

Tuesday, 6 October 2009
MOBILE IAs
                   HTC SENSE UI

Tuesday, 6 October 2009
MOBILE IAs
                   LG S-CLASS UI

Tuesday, 6 October 2009
MOBILE IAs
                   SAMSUNG TOUCHWIZ UI

Tuesday, 6 October 2009
MOBILE IAs
                   PALM WEBOS

Tuesday, 6 October 2009
VODAFONE 360
                   PERSONALISING INTERFACES

Tuesday, 6 October 2009
MOBILE IAs
                   3 PORTAL     2007
Tuesday, 6 October 2009
                                       2008
EXPERT
                      AUTOMATIC MENU CUSTOMISATION


                     NOVICE
                      EXPERIENCE IMPROVED


                     SHIFT
Tuesday, 6 October 2009
THE FUTURE




Tuesday, 6 October 2009
OLIVER WEIDLICH    ROD FARMER
                          Ideal Interfaces   Vodafone Hutchison Australia

Tuesday, 6 October 2009

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怎么办理英国Newcastle毕业证纽卡斯尔大学学位证书一手渠道
 

Mobile IA Talk for Oz-IA 2009

  • 1. These are a few of our favourite things... PERSONAL MOBILE INFORMATION ARCHITECTURES OLIVER WEIDLICH ROD FARMER Ideal Interfaces Vodafone Hutchison Australia Tuesday, 6 October 2009
  • 2. ABOUT US rfarmer@hutchison.com.au oliverw@idealinterfaces.com.au linkedin.com/in/rodfarmer linkedin.com/in/oliverw @rodfarmer @oliverw Tuesday, 6 October 2009
  • 3. "Mobile is the fastest and cheapest way to reach the largest number of people. There are billions of people on this planet who still don't have access to the Internet. And we think mobile presents the biggest opportunity to get them on the Internet.“ Chris Sacca, former head of special initiatives at Google late 2007 Page Tuesday, 6 October 2009
  • 4. MOBILE IS DIFFERENT Tuesday, 6 October 2009
  • 5. DESIGNING MOBILE USER EXPERIENCES Tuesday, 6 October 2009
  • 6. N G G I ER EM TRENDS MOBILE INFORMATION ARCHITECTURES Tuesday, 6 October 2009
  • 7. WHY MOBILE IS DIFFERENT Tuesday, 6 October 2009
  • 8. DIFFERENCES IN THE MOBILE ENVIRONMENT Highly variable context and environment Small screen size and limited text input UI takes up the entire screen Difficult to multi-task and easy to get lost 8 10 Tuesday, 6 October 2009
  • 9. Does it have a Great music camera? features Pre- Paid! Facebook? Looks great Chinese? GPS Wi-Fi? Check my email? Cheap! IT’S MOBILE JIM, BUT NOT AS WE KNOW IT 9 9 9 Tuesday, 6 October 2009
  • 13. HOWEVER, 40% DATA TRAFFIC IS IPHONE/SMARTPHONE A REALITY CHECK Tuesday, 6 October 2009
  • 14. Networks Operating Systems Devices ecosystem FRAGMENTATION PROTECTIONISM Manufacturers Carriers Service Providers E=F+P Tuesday, 6 October 2009
  • 15. CHALLENGES FOR GOOD MOBILE USER EXPERIENCES Tuesday, 6 October 2009
  • 16. javascript ajax goals browsers language location navigation DESIGNING MOBILE USER EXPERIENCES There are many complexities in designing the voice task mobile user experience, from the lack of UI and protocol standardisation to the range of contexts, conventions and services the mobile must support integration aesthetics size speed layout HTML 5 simplicity functionality time touch CSS form factor Tuesday, 6 October 2009
  • 17. IMPACT ON CUSTOMERS? DEVICES DATA PRE-PAID/POST-PAID ENGAGEMENT USER BEHAVIOURS Tuesday, 6 October 2009
  • 19. OZ MOBILE SURVEY www.aimia.com/mobile Tuesday, 6 October 2009
  • 20. 77% OZ MOBILE SURVEY USE FOR MORE THAN CALLS & SMS Tuesday, 6 October 2009
  • 21. 24% OZ MOBILE SURVEY HAVE TWO MOBILE PHONES Tuesday, 6 October 2009
  • 22. OZ MOBILE SURVEY VISITING WEBSITES ON MOBILE Tuesday, 6 October 2009
  • 23. IA ISSUES COMPLEXITY INCONSISTENCY OTHER THINGS Tuesday, 6 October 2009
  • 24. “I KNOW WHAT UGOOGLY IS!” Tuesday, 6 October 2009
  • 25. 1$#.230&4"#&40.( /0#$( !"#$%#&'( SITUATED PLANNING +',-$#.( )*&( GOALS UNNECESSARY ABANDON THE !"#$%#&'( Tuesday, 6 October 2009
  • 26. Avg 15 mins per session 1.2 sessions per day 3-4 sticky products 15 secs page load CONTENT TIME POOR SNACKING Tuesday, 6 October 2009
  • 27. DECISION COMPLEXITY REDUCE OPPORTUNITIES FOR MISTAKES Tuesday, 6 October 2009
  • 28. CLICK SMALL ENVIRONMENT IT’S A SLOW, INVESTMENT Tuesday, 6 October 2009
  • 29. initial repeat beautiful engaging functional MESSAGING VISUAL IMPACT ON ENGAGEMENT NOT BRANDING Tuesday, 6 October 2009
  • 30. Search Search this is not an hand Go writing font it looks... Go 95 comments this is not an hand this is not an hand writing font it looks... this is font it hand writing not an looks... 95 commentslooks... writing font it 95 comments 5 comments this is not an hand this is not an hand writing font it hand this is font it looks... writing not an looks... writing font it looks... 5 comments 5 comments 10 comments this is not an hand this is not an hand writing not an looks... writing font it hand this is font it looks... writing font it looks... 10 comments 10 comments 8 comments this is not an hand this is not an hand writing not an looks... writing font it hand this is font it looks... writing font it looks... 8 comments 8 comments 55 comments LAYOUT INPUTS REMEMBER, MULTIPLE this is not an hand this is not an hand writing font it looks... writing font it looks... Footer link | Footer link | Wrapped link 55 comments 55 comments Tuesday, 6 October 2009
  • 31. FIXED v FLUID TRADE-OFFS Tuesday, 6 October 2009
  • 32. FIXED v FLUID TRADE-OFFS Tuesday, 6 October 2009
  • 33. FLUID MASTERS 33 Tuesday, 6 October 2009
  • 34. USER AGENT STRINGS DEVICE HEADERS NETWORK DETECTION DEVICE PROFILING TRANSCODING USER PROFILING (TELCO?) DEVICE DETECTION HANDLING DIVERSITY Tuesday, 6 October 2009
  • 35. 50 VARIANTS! DEVICE DETECTION JUST PROVING A POINT Tuesday, 6 October 2009
  • 36. COOKIES SPEED SCRIPTS FONT CACHING BROWSER SUPPORT AJAX IMAGES PAGE CSS WEIGHT BROWSER SUPPORT NOT CREATED EQUAL Tuesday, 6 October 2009
  • 37. 60k @ $20/MB = $1.20 THE COST OF IA TRYING TO HELP THE USER - BUT HARMING Tuesday, 6 October 2009
  • 38. GENERAL PRINCIPLES • Expect and manage diversity • De ne device groups with Heroes • Create a default reference design • De ne rules for content design and adaptation • Stick with Web Standards and exible layout • Ensure adequate reporting • Avoid bleeding edge • Best experiences on best devices as rule of thumb Tuesday, 6 October 2009
  • 39. INTERNET BIGGER DATA ALLOWANCES MODELS OF ALWAYS ON USAGE Tuesday, 6 October 2009
  • 40. MOBILE IS NOT A PC IN YOUR POCKET Tuesday, 6 October 2009
  • 41. TRENDS PERSONAL INFORMATION ARCHITECTURES Tuesday, 6 October 2009
  • 42. MOBILE IAs FROM THIS... Tuesday, 6 October 2009
  • 43. “Just like the frog in the heating water kettle, the mobile phone industry couldn’t itself notice that it was creating devices that were increasingly dif cult to use and that the new – some really good – feature couldn’t be found among all the old ones. It required someone outside the traditional mobile phone industry to shake the industry out of this.” PANU KORHONEN Tuesday, 6 October 2009
  • 44. MOBILE IAs IPHONE Tuesday, 6 October 2009
  • 45. MOBILE IAs ANDROID Tuesday, 6 October 2009
  • 46. MOBILE IAs SYMBIAN Tuesday, 6 October 2009
  • 47. MOBILE IAs WINDOWS MOBILE Tuesday, 6 October 2009
  • 48. MOBILE IAs HTC SENSE UI Tuesday, 6 October 2009
  • 49. MOBILE IAs LG S-CLASS UI Tuesday, 6 October 2009
  • 50. MOBILE IAs SAMSUNG TOUCHWIZ UI Tuesday, 6 October 2009
  • 51. MOBILE IAs PALM WEBOS Tuesday, 6 October 2009
  • 52. VODAFONE 360 PERSONALISING INTERFACES Tuesday, 6 October 2009
  • 53. MOBILE IAs 3 PORTAL 2007 Tuesday, 6 October 2009 2008
  • 54. EXPERT AUTOMATIC MENU CUSTOMISATION NOVICE EXPERIENCE IMPROVED SHIFT Tuesday, 6 October 2009
  • 55. THE FUTURE Tuesday, 6 October 2009
  • 56. OLIVER WEIDLICH ROD FARMER Ideal Interfaces Vodafone Hutchison Australia Tuesday, 6 October 2009