2. Formal communication is communication that flows
along the lines of management or authority.
Formal communication takes the shape of manual
forms, reports and meetings.
3. Informal communication occurs when people come
together and talk about their working
conditions, family, co-workers, etc.
Rumour, gossip, etc. are the examples of the informal
communication.
4. FORMAL
• Used in a professional
setting e.g forms
• No slang
• Pronounce words
correctly
INFORMAL
• Usually used with
friends and family
• Contains shortened
version of words
• Contains slang words
5. Formal communication is divided into
Three parts.
1.Downward communication - where
information moves from higher management to employees
2.Upward communication - where information
moves from employees to higher management
3.Horizontal communication - where
information is shared between peers.
6. Informal
communication is
divided into a single
part.
1. Grapevine
communication –
informal chat from person to
person
“ I heard it through the
grapevine”
