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Zappos: insane customer SERVICE ü  Growth Hacking Belgium (kick-off)


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Zappos: insane customer

ü  Sent flowers to a woman who
ordered 6 pairs of shoes due to
health problems
ü  Got shoes from a rival store for
a woman staying at a hotel
when Zappos ran out of stock
ü  Overnighted a free pair of
shoes to a best man
ü  The longest call reported is 10
hours 29 minutes…

 2008 $1B in sales
 2009 Sold to
Amazon for $1.2B


Published in: Technology, Business
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