Queue Management System, Information Kiosk and Digital Signage solutions for small and large Customer Services. All from one source. www.onlinet.eu

1. THE WAITING thatmakesyourCustomerServicesefficient and your Sales productive

2. WHAT DOES ONLINET DO? we change queues 02

4. QUEUE MANAGEMENT SYSTEM

5. INFORMATION & SELF-SERVICE KIOSK

6. DIGITAL SIGNAGE

7. BUSINESS INTELLIGENCE SOFTWARE03

9. SALES

10. INSTALLATION, PROJECT MANAGEMENT

11. SERVICE, MAINTENANCE

12. SUPPORT, UPGRADE04

13. CONSULTING What is this? The consultingservicesoffer a verydeepanalysis of historicaldata and statisticssuppliedmainlybytheQueueManagement System. It’s main purpose is tohelpourcustomers reducetheircosts and increasetheir sales volume. Highestlevel of efficiency is theultimategoal. 05

16. Customerfocusedoperation

17. Bettertargetedinvestments

18. Higher success rate

20. QUEUE MANAGEMENT SYSTEM What is this? The Queue Management System is a solution, with which the efficiency, the quality and sales productivity of a Customer Service can be increased. 07

22. Reducedadministrationtimes

23. Increased number of daily transactions

24. Increasedstaffefficiency

25. Increasedcustomersatisfaction

27. Increasedstaffmotivation

28. Increasedcustomerloyalty

29. Increased revenue and cost effectiveness08

30. QUEUE MANAGEMENT SYSTEM Statistics & Administration Software Management Marketing Sales IT Central display or Plasma/LCD Main server Counter displays Desk No.1. Desk No.2. DeskNo.X. Ticket dispenser HW or SW Terminals 09

32. Medicalcenters, Hospitals

33. City and Districtcouncils

34. Tax and RevenueOffices

35. LanguageSchools

36. Colleges, Universities

37. Small and mediumsizedshops

38. Small and mediumsized bank branches

39. Museums, galleries

40. Amusementparks

41. Conferencecenters10

43. Insurancecompanies

44. Telecommunicationcompanies

45. Public utilitycompanies

46. Supermarkets, DepartmentStores

47. Universities

48. Hospitals

49. Clinics and Health Centers

50. Public institutions

51. Governmentalinstitutions11

53. with a verysmallbudget

54. with „no ticketing” rules

55. withspecial, personalcustomercare12

56. KIOSK What is this? The kioskis a solution, by which thecustomers have access toinformation and can make transactions, increasing the turnover and customersatisfaction. 13

58. Increased number of daily transactions

59. Uniqueadvertisingtool

60. More positivecompany image

61. Increasedsales efficiency

62. Increasedrevenue14

64. Retailshops

65. Telecommunicationcompanies

66. Shopping malls

67. Supermarkets, DepartmentStores

68. Restaurants

69. Hotels, Travelagencies

70. Airports, subway and trainstations

71. Touristinformationpoints

72. Public areas15

73. INTERACTIVE WINDOW DISPLAY What is this? The interactivewindow display is a solution, that offers for an ordinary shop or customer service a 24h opening, in this way becoming a unique tool for interactive information and sales. 16

76. More time for the real customers

77. More dailytransactions

78. Increasedstaffefficiency

80. DIGITAL POSTER What is this? The digitalposter is a solution that, withit’sdynamicimages, will wake up, catchand keep active the attention of a potential customer, who sits in a customerwaiting area or who even walks downthe street. 18

82. No more printed material logistic costs

84. Marketing efficiencyincreased

85. More professional image

86. Profit increased19

88. Retail and fashionshops

89. Telecommunicationcompanies

90. Shopping malls, Cinemas

91. Supermarkets, DepartmentStores

92. Carshowrooms

93. Hotels, Travelagencies

94. Airports, subway and trainstations

95. Touristinformationpoints

96. Real estateagencies20

97. DIGITAL SIGNAGE INTEGRATION Information kiosks Indoor and outdoor Digital posters Central management/Monitoring /Statistics Media Management Server Cashier/Clerk Indoor central displays Interactive window display 21

98. BUSINESS INTELLIGENCE SOFTWARE What is this? The business intelligence software includesapplicationswithwhichmanagersoneverylevelhaveaccessto online and historicalstatistics, helpingthemtotakeimmediateactionsandpreparing a betterstrategy. 22

100. theevaluation of workforce

101. theanalysis of customers

103. toreduce overall costs

104. toincreaseCustomerServicesefficiency

105. toincrease sales productivity23

110. SOME OF OUR CUSTOMERS 25 *Each logo is a registered trademark of it’s own company.

111. WHY THE ONLINET SOLUTION ? NO MORE QUEUE NO MORE INFORMATION LOST NO MORE WRONG DECISIONS MORESATISFIED CLIENTS MOREACCURATE STRATEGY MOREPROFIT 26

112. INFORMATION IN A TOUCH ThankYOU! LaszloPenzes+44 796 8489261 laszlo.penzes@onlinet.co.uk www.onlinet.eu