(1) The document discusses the design of smart cities and focuses on experimenting between planning and designing human smart services. (2) It explains that smart cities aim to improve urban systems and services through the convergence of smart technologies and interactions between citizens, institutions, and private actors. (3) The document advocates starting with micro-experiments to solve problems, then up-scaling towards macro-transformations that address the overall vision through developing prototypes and interactions between people, things, and places.

1. Human Smart SERVICES
THE DESIGN OF Cities
Experimenting between Planning and
Designing

2. Smart Cities the mainstream
Smart cities predict the convergence of smart
information and communication technologies to
improve the efficiency and effectiveness of
urban systems and services.
They have long been promised great things:
more energy efficient power grids, an end to
traffic jams and even rubbish bins that let you
know when they're full.

3. Human Smart Cities
Liquid socio technical systems where citizens,
institutions, private actors ….interact in a mesh
of flows and dynamic artifacts to solve
everyday problems by making reliable
solutions

4. Addressing the Human Smart Cities
Starting from micro-experimentations (solving the
problem)
up-scaling
Towards macro-transformations
(addressing the vision)

5. Networking
smartness drivers
that address the
vision

6. Smartness drivers
Prototypes (processes, projects and
solutions at different stages)
developed in the context by activating
vast and complex participatory
processes
Interactions between people, things
and places lie at the centre of the
Human Smart City

7. Smartness drivers common treats
A clear shared vision
A clear socio-cultural situatedness
A strategic orientation
An dynamic technological platform (the enabler)

8. Changing the way the city
moves

9. BikeMI

10. RadioBus

11. CarPooling

12. CarSharing

13. Electrical Cars

15. Design for Human Smart Cities
Think in systemic way:
Starting from real problems
Knowing the context
Developing a vision (a possible future)
Boosting complex participatory
processes to share the vision

16. Design for Human Smart Cities
Adopt a strategic approach:
Co-designing with a large partnership
the reliable solutions
Engaging citizens in becoming part of
the solutions
Developing sustainable business
models for the envisioned solutions
(scaling up)

17. THE DESIGN OF SERVICES
Thank you !
Grazia Concilio, Francesca Rizzo
Grazia.concilio@polimi.it, francesca.rizzo@polimi.it