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A Collection of Quotes in Business Excellence, Quality, and Change

A Collection of over 400 Quotes in Leadership and Management of Business Excellence, Quality, and Change published by Neil Beyersdorf

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A Collection of Quotes in Business Excellence, Quality, and Change

  1. 1. A Collection of Quotes in Leadership and Management of Business Excellence, Quality, and Change published by Neil T. Beyersdorf December, 2015 (Please distributed with acknowledgement)
  2. 2. “An organization’s journey to excellence begins once it ceases to sacrifice quality for speed.” - Neil Beyersdorf Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf
  3. 3. Closed Loop Business Excellence Management Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf Customer Feedback Current Production New Product/Service Development
  4. 4. The Stages of Business Transformation Business Improvement Business Management Continuous Improvement Business Excellence Stage 1 - BI Stage 2 - BM Stage 3 - CI Stage 4 - BE Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf
  5. 5. The Balance of Business Excellence Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf Hierarchies Networks Command Adapt Control Empower Plan Experiment Privacy Transparency Profit Purpose
  6. 6. Bloom's Taxonomy Revisited Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf
  7. 7. “People don’t buy “what” you do, they buy “why” you do it.” - Simon Sinek Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf
  8. 8. “All anyone asks for is a chance to work with pride.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  9. 9. “Most everything I’ve done I’ve copied from someone else.” - Sam Walton Infographic published by Neil Beyersdorf
  10. 10. Infographic published by Neil Beyersdorf “Change before you have to.” - Jack Welch
  11. 11. “Leadership is the capacity to translate vision into reality.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  12. 12. “94% of problems in business are systems driven and only 6% are people driven.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  13. 13. Infographic published by Neil Beyersdorf “To improve is to change; to be perfect is to change often.” – Winston Churchill
  14. 14. Infographic published by Neil Beyersdorf “The best way to develop your people is to constantly get them out of their comfort zone.” - Carlos Brito
  15. 15. “All experience is subjective.” – Gregory Bateson Infographic published by Neil Beyersdorf
  16. 16. “All anyone asks for is a chance to work with pride.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  17. 17. Infographic published by Neil Beyersdorf “I fear the day when the technology overlaps with our humanity. The world will only have a generation of idiots.”
  18. 18. "If your actions inspire others to dream more, learn more, do more and become more, you are a leader." - John Quincy Adams Infographic published by Neil Beyersdorf
  19. 19. “Successful and healthy networking, also known as the activity of cultivating relationships, is the practice of staying in touch with others when you don’t need something from them.” – Neil Beyersdorf Infographic published by Neil Beyersdorf
  20. 20. “Do what you can, with what you have, where you are.” - Theodore Roosevelt Infographic published by Neil Beyersdorf
  21. 21. “When we cooperate, everybody wins.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  22. 22. Infographic published by Neil Beyersdorf “Humanity is acquiring all the right technology for all the wrong reasons.” - R. Buckminster Fuller
  23. 23. Infographic published by Neil Beyersdorf “Find your passion, learn how to add value to it and commit to a lifetime of learning.” - Ray Kurzweil
  24. 24. Infographic published by Neil Beyersdorf “Quality is more important than quantity. One home run is much better than two doubles.” - Steve Jobs
  25. 25. Infographic published by Neil Beyersdorf “I believe the best answers exist inside of companies; the consultant’s role is to a) help people find their own answers as those will be the best answers and b) provide science-based approaches proven to influence change.” - Lois Kelly
  26. 26. Infographic published by Neil Beyersdorf The Golden Circle What Every organization on the planet knows WHAT they do. These are products they sell or the services they offer. How Some organizations know HOW they do it. These are the things that make them special or set them apart from their competition. Why Very few organizations know WHY they do what they do. WHY is not about making money. That’s a result. It’s a purpose, cause or belief. It’s the very reason your organization exists. Simon Sinek discusses the principal behind every successful person and business. A simple but powerful model for how leaders inspire action, starting with a "Golden Circle" and the question "Why? “ "First why and then trust." - Simon Sinek
  27. 27. “The main difference between service and manufacturing is the service department doesn’t know that they have a product.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  28. 28. Infographic published by Neil Beyersdorf “I fear the day when the technology overlaps with our humanity. The world will only have a generation of idiots.”
  29. 29. “Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of Infographic published by Neil Beyersdorf money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.” – Dr. Peter F. Drucker
  30. 30. “Customers don't measure you on how hard you tried. They measure you on what you deliver.“ - Steve Jobs Infographic published by Neil Beyersdorf
  31. 31. Infographic published by Neil Beyersdorf “If we continue to develop our technology without wisdom or prudence, our servant may prove to be our executioner.” – Omar Bradley
  32. 32. “Number is different from quantity.” – Gregory Bateson Infographic published by Neil Beyersdorf
  33. 33. “We should work on our process, not the outcome of our processes.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  34. 34. Infographic published by Neil Beyersdorf “We are stuck with technology when what we really want is just stuff that works.” – Douglas Adams
  35. 35. Infographic published by Neil Beyersdorf “All of the biggest technological inventions created by man – the airplane, the automobile, the computer – says little about his intelligence, but speaks volumes about his laziness.” – Mark Kennedy
  36. 36. “Knowledge is the key.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  37. 37. “When there is trust, conflict becomes nothing but the pursuit of truth, an attempt to find the best possible answer.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  38. 38. “Seeing is believing, doing is knowing.“ - Neil Beyersdorf Infographic published by Neil Beyersdorf
  39. 39. Infographic published by Neil Beyersdorf “Humanity is acquiring all the right technology for all the wrong reasons.” - R. Buckminster Fuller
  40. 40. “You can not achieve an aim unless you have a method.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  41. 41. Infographic published by Neil Beyersdorf “Technology made large populations possible; large populations now make technology indispensable.” – Joseph Krutch
  42. 42. Infographic published by Neil Beyersdorf “It has become appallingly obvious that our technology has exceeded our humanity.”
  43. 43. Infographic published by Neil Beyersdorf “Just because something doesn’t do what you planned it to do doesn’t mean it’s useless.” – Thomas Edison
  44. 44. “We should be guided by theory, not by numbers.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  45. 45. Infographic published by Neil Beyersdorf “Authority should be vested in the people doing the work to improve their own processes to teach them how to measure them and to understand them. They should not have to ask for permission to improve their processes.” – Steve Jobs
  46. 46. Infographic published by Neil Beyersdorf “Computers are useless. They can only give you answers.” – Pablo Picasso
  47. 47. Infographic published by Neil Beyersdorf “The real danger is not that computers will begin to think like men, but that men will begin to think like computers.” – Sydney Harris
  48. 48. “Experiential team exercises can be valuable tools for enhancing teamwork as long as they are layered upon more fundamental and relevant processes.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  49. 49. “A rational prediction has an explanation based on theory.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  50. 50. Infographic published by Neil Beyersdorf “One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man.” – Elbert Hubbard
  51. 51. Infographic published by Neil Beyersdorf “Just because something doesn’t do what you planned it to do doesn’t mean it’s useless.” – Thomas Edison
  52. 52. “A leader knows who is outside of the system and needs special help.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  53. 53. “Failing organizations are usually over-managed and under-led.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  54. 54. “Uncommunicated change breeds chaos.” - Neil Beyersdorf Infographic published by Neil Beyersdorf
  55. 55. “A leader must have knowledge. A leader must be able to teach.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  56. 56. Infographic published by Neil Beyersdorf “If you are working on something exciting that you really care about, you don't have to be pushed. The vision pulls you.” - Steve Jobs
  57. 57. Infographic published by Neil Beyersdorf - Star Wars - The Clone Wars: Destroy Malevolence
  58. 58. Infographic published by Neil Beyersdorf “If you want to achieve excellence, you can get there today. As of this second, quit doing less-than-excellent work. – Thomas J. Watson
  59. 59. Infographic published by Neil Beyersdorf “When we are no longer able to change a situation, we are challenged to change ourselves.” – Viktor E. Frankl
  60. 60. Infographic published by Neil Beyersdorf “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives.” – William A. Foster
  61. 61. “A goal without a method is nonsense.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  62. 62. “Processes can be controlled, people cannot.” - Neil Beyersdorf Infographic published by Neil Beyersdorf
  63. 63. “Leadership is the wise use of power. Power is the capacity to translate intention into reality and sustain it.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  64. 64. “Successful and healthy networking, also known as the activity of cultivating relationships, is the practice of staying in touch with others when you don’t need something from them.” – Neil Beyersdorf Infographic published by Neil Beyersdorf
  65. 65. Infographic published by Neil Beyersdorf “Change starts when someone sees the next step. - William Drayton
  66. 66. Infographic published by Neil Beyersdorf “Embarrass and shackle the progress of improvements of tomorrow by recording and registering as law the prejudices and errors of today.” – Isambard Brunel
  67. 67. Infographic published by Neil Beyersdorf “Everything around you that you call life was made up by people that were no smarter than you. And you can change it, you can influence it, you can build your own things that other people can use. Once you learn that, you will never be the same again” - Steve Jobs
  68. 68. “Trust is just one of five behaviors that cohesive teams must establish to build a healthy organization.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  69. 69. “Without questions, there is no learning.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  70. 70. “Change is the only constant in life.” - Heraclitus Infographic published by Neil Beyersdorf
  71. 71. “Effective leaders have a broad repertoire of skills and behaviors and use them flexibly depending on the situation.” – Lesley Hunter Infographic published by Neil Beyersdorf
  72. 72. “Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.” ― H. James Harrington Infographic published by Neil Beyersdorf Infographic published by Neil Beyersdorf
  73. 73. “I feel like in a world where we all try to figure out our place and our purpose here, your passions are one of your most obvious guides.” - Nick Woodman Infographic published by Neil Beyersdorf
  74. 74. “Innovation comes from people who take joy in their work.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  75. 75. “The best way to predict the future is to create it.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  76. 76. “Managers do things right. Leaders do the right thing.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  77. 77. “Take time for all things: great haste makes great waste.” - Benjamin Franklin Infographic published by Neil Beyersdorf
  78. 78. “Competition should not be for a share of the market–but to expand the market.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  79. 79. “The purpose of a business is to create a customer.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf Infographic published by Neil Beyersdorf Infographic published by Neil Beyersdorf
  80. 80. "Learning by doing is the only way I know how to learn.“ - Tony Fadell Infographic published by Neil Beyersdorf
  81. 81. Infographic published by Neil Beyersdorf “Progress comes from the intelligent use of experience.” – Elbert Hubbard Infographic published by Neil Beyersdorf
  82. 82. “We must understand variation.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  83. 83. “Winning takes talent. To repeat takes character.” – John Wooden Infographic published by Neil Beyersdorf
  84. 84. “Alignment is the necessary condition before empowering individuals with empower the whole team. Empowering the individual when there is relatively low level of alignment worsens the chaos and makes managing the team more difficult.” – Peter Senge Infographic published by Neil Beyersdorf
  85. 85. “All improvement happens project by project and in no other way.” — Dr. Joseph Juran Infographic published by Neil Beyersdorf
  86. 86. John R. Wooden “Success is peace of mind, which is a direct result of self-satisfaction in knowing you made the effort to do your best to become the best that you are capable of becoming.” - Infographic published by Neil Beyersdorf
  87. 87. “Success is peace of mind, which is a direct result of self-satisfaction in the effort to do your best to become the knowing you made best that you are capable of becoming.” – John R. Wooden Infographic published by Neil Beyersdorf
  88. 88. “We have to bring back the individual. Management has smothered the individual.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  89. 89. “A rigid, one-size- fits-all approach usually ends up fitting no one.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  90. 90. “In the race for quality, there is no finish line.” – David Kearns Infographic published by Neil Beyersdorf
  91. 91. “Everyone thinks of changing the world, but no one thinks of changing himself.” - Leo Tolstoy Infographic published by Neil Beyersdorf
  92. 92. “We must satisfy our customers.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  93. 93. “An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.” - Jack Welch Infographic published by Neil Beyersdorf
  94. 94. “No action, activity, or process is more central to a healthy organization than the meeting.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  95. 95. "The role of a creative leader is not to have all the ideas; it's to create a culture where everyone can have ideas and feel that they're valued.“ - Ken Robinson Infographic published by Neil Beyersdorf
  96. 96. “Divide responsibility and nobody is responsible.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  97. 97. “Whatever products and services you supply to your customers, the main purpose of your business is to train and develop your people.” – Dr. Peter F. DruckerInfographic published by Neil Beyersdorf
  98. 98. “If you destroy the people of a company, you do not have much left.” - W. Edwards Deming Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf
  99. 99. “Who succeeds in forming and leading a Great Group? He or she is almost always a pragmatic dreamer. They are people who get things done, but they are people with immortal longings. Often, they are scientifically minded people with poetry in their souls.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  100. 100. “A system is more than the sum of its parts; it is an indivisible whole. It loses its essential properties when it is taken apart. The elements of a system may themselves be systems, and every system may be part of a larger system.” - Dr. Russell AckoffInfographic published by Neil Beyersdorf
  101. 101. "One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation." - W. Edwards Deming Deming’s System of Profound Knowledge Infographic published by Neil Beyersdorf
  102. 102. “If you can’t describe what you are doing as a process, you don’t know what you are doing.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  103. 103. “If you are not keeping score, you are only practicing.” - Tom J. Malone Infographic published by Neil Beyersdorf
  104. 104. “Once we accept our limits, we go beyond them.” Infographic published by Neil Beyersdorf
  105. 105. “When a worker has reached a stable state, further training will not help him.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  106. 106. “Persistence is the twin sister of Excellence, one is a matter of Quality the other is a matter of Time.” – Habeeb Akande Infographic published by Neil Beyersdorf
  107. 107. “Management is doing things right; leadership is doing the right things.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  108. 108. “Change the rule and you will get a new number.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  109. 109. “We are what we repeatedly do. Excellence, then, is not an act but a habit.” - Aristotle Infographic published by Neil Beyersdorf
  110. 110. “The pursuit of Excellence is gratifying and healthy. The pursuit of Perfection is frustrating, neurotic, and a terrible waste of time!” – Edwin Bliss Infographic published by Neil Beyersdorf
  111. 111. “Everyone thinks of changing the world, but no one thinks of changing himself.” - Leo Tolstoy Infographic published by Neil Beyersdorf
  112. 112. “We know what we told him, but we don’t know what he heard.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  113. 113. “Most organizations exploit only a fraction of the knowledge, experience, and intellectual capital that is available to them.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  114. 114. “If you can’t describe what you are doing as a process, you don’t know what you are doing.” – W. Edwards Deming Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf
  115. 115. T E A M   TOGETHER EVERYONE ACHIEVES MORE Infographic published by Neil Beyersdorf
  116. 116. “A good sketch is better than a long speech.” - Napoléon Bonaparte Infographic published by Neil Beyersdorf
  117. 117. TOGETHER EVERYONE ACHIEVES MORE Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf/
  118. 118. "Be a yardstick of Quality. Some people aren't use to an environment where Excellence is expected.“ - Steve Jobs Infographic published by Neil Beyersdorf
  119. 119. “You can not plan to make a discovery. You do not plan innovation.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  120. 120. “Trust is just one of five behaviors that cohesive teams must establish to build a healthy organization.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  121. 121. “Purpose and self-disciple is the what sets the difference between having a job and having a career.” – Neil Beyersdorf
  122. 122. “People who work together will win, whether it be against complex football defenses, or the problems of modern society.“ - Vince LombardiInfographic published by Neil Beyersdorf
  123. 123. Infographic published by Neil Beyersdorf ”Progress is impossible without change, and those who cannot change their minds cannot change anything.” - George Bernard Shaw
  124. 124. “Get all the education you can, but then, by God, do something. Don't just stand there, make it happen.” - Lee IacoccaInfographic published by Neil Beyersdorf
  125. 125. “The price of excellence is discipline. The cost of mediocrity is disappointment.” - William Arthur Ward Infographic published by Neil Beyersdorf
  126. 126. “The manager accepts the status quo; the leader challenges it.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  127. 127. “Quality is the difference between doing it right and doing it right now.” - Neil Beyersdorf Infographic published by Neil Beyersdorf
  128. 128. “The productivity of work is not the responsibility of the worker but of the manager.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  129. 129. “People need to know how their job contributes.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  130. 130. Infographic published by Neil Beyersdorf ”The reasonable man adapts himself to the world. The unreasonable man tries to adapt the world to himself. Therefore all progress depends on the unreasonable man.” - George Bernard Shaw
  131. 131. Infographic published by Neil Beyersdorf Positional – formal authority based upon relative position and delegated duties. This is the most recognizable and easily definable type of power. Referent – the ability to attract others and build loyalty through charisma and interpersonal skills. Expert – derived from the expertise of the person and the organization’s need for this expertise. Information – stems from being well-informed and up-to-date on the latest research, news, gossip, etc. Reward – the ability to give a reward (time off, gifts, promotions, increased pay or responsibilities, etc.). It can be effective if used sparingly. Coercive – the use of threats, punishments, or withholding rewards. This is the least effective form of power; it works in the short-term but builds no longstanding loyalty or commitment. John French and Bertram Raven’s classic social power theory, we have six bases of power with which to influence those around us. Infographic published by Neil Beyersdorf
  132. 132. “Chaos is balance and perfection.” - Neil Beyersdorf Infographic published by Neil Beyersdorf
  133. 133. “Any fool can know. The point is to understand.” Infographic published by Neil Beyersdorf
  134. 134. “Remember teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  135. 135. “Business and human endeavors are systems… we tend to focus on snapshots of isolated parts of the system. And wonder why our deepest problems never get solved.” - Peter Senge Infographic published by Neil Beyersdorf
  136. 136. “Business, that’s easily defined – it’s other people’s money.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  137. 137. “There is no knowledge without theory.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  138. 138. “To fear change is to fear being challenged. To fear being challenged is to fear growth and new possibilities.” – Ty HowardInfographic published by Neil Beyersdorf
  139. 139. “Tell me and I forget. Teach me and I remember. Involve me and I learn.” - Benjamin Franklin Infographic published by Neil Beyersdorf
  140. 140. “Leaders are people who believe so passionately that they can seduce other people into sharing their dream.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  141. 141. “Purpose and passion is the difference between having a job and having a career.” – Neil Beyersdorf Infographic published by Neil Beyersdorf
  142. 142. “Successful and healthy networking, also known as the activity of cultivating relationships, is the practice of staying in touch with others when you don’t need something from them.” – Neil Beyersdorf Infographic published by Neil Beyersdorf
  143. 143. “We are here to learn, to make a difference and to have fun.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  144. 144. “Remember teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.” - Patrick LencioniInfographic published by Neil Beyersdorf
  145. 145. “A leader’s first priority is to create an environment where others can do these things and that cannot happen if they are not having effective meetings.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  146. 146. "If you can not measure it, you can not improve it.“ - Lord Kelvin Infographic published by Neil Beyersdorf
  147. 147. “Any manager can do well in an expanding market.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  148. 148. "You are a function of what the whole universe is doing in the same way that a wave is a function of what the whole ocean is doing." - Alan Watts Infographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf
  149. 149. “The single greatest advantage any company can achieve is organizational health.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  150. 150. “In looking for people to hire, you look for three qualities: integrity, intelligence, and energy. And if they don't have the first, the other two will kill you.” - Warren Buffett Infographic published by Neil Beyersdorf
  151. 151. "In the past the man has been first; in the future the system must be first... The first object of any good system must be that of developing first class men.” - Frederick Winslow Taylor Infographic published by Neil Beyersdorf
  152. 152. “Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  153. 153. “The discipline of writing something down is the first step toward making it happen.” - Lee Iacocca Infographic published by Neil Beyersdorf
  154. 154. “Most of a leadership team’s objectives should be collective ones.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  155. 155. “If you don’t have a competitive advantage, don’t compete.” - Jack Welch Infographic published by Neil Beyersdorf
  156. 156. “If we are to achieve results never before accomplished, we must expect to employ methods never before attempted.” - Francis BaconInfographic published by Neil Beyersdorf
  157. 157. “Last frontier of competitive advantage will be the transformation of unhealthy organizations into healthy ones.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  158. 158. “I am not reporting things about people. I am reporting things about practices.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  159. 159. “Uncommunicated change breeds chaos.” – Neil Beyersdorf Infographic published by Neil Beyersdorf
  160. 160. “Quality means doing it right when no one is looking.” - Henry Ford Infographic published by Neil Beyersdorf
  161. 161. TOGETHER EVERYONE ACHIEVES MORE Infographic published by Neil Beyersdorf
  162. 162. “You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.” - Buckminster Fuller Infographic published by Neil Beyersdorf
  163. 163. “Does experience help? No! Not if we are doing the wrong things.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  164. 164. “Excellence is doing a common thing in an uncommon way.” Infographic published by Neil Beyersdorf
  165. 165. Infographic published by Neil Beyersdorf “We keep inventing jobs because of this false idea that everybody has to be employed at some kind of drudgery because, according to Malthusian Darwinian theory he must justify his right to exist. So we have inspectors of inspectors and people making instruments for inspectors to inspect inspectors. The true business of people should be to go back to school and think about whatever it was they were thinking about before somebody came along and told them they had to earn a living.” - Buckminster Fuller
  166. 166. “A leader is one who knows the way, goes the way, and shows the way.” – John Maxwell Infographic published by Neil Beyersdorf
  167. 167. “It only takes a little innovation.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  168. 168. “Hiring without clear and strict criteria for cultural fit greatly hampers the potential for success of any organization.” - Patrick LencioniInfographic published by Neil Beyersdorf
  169. 169. “Everyone is a customer for somebody, or a supplier to somebody.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  170. 170. "In the past the man has been first; in the future the system must be first... The first object of any good system must be that of developing first class men.” - Frederick W. TaylorInfographic published by Neil Beyersdorf linkedin.com/in/neilbeyersdorf/
  171. 171. It is all perspective!Infographic published by Neil Beyersdorf
  172. 172. “For values or guiding principles to be truly effective, they have to be verbs.” - Simon Sinek Infographic published by Neil Beyersdorf
  173. 173. “The secret of success is consistency of purpose.” - Benjamin Disraeli Infographic published by Neil Beyersdorf
  174. 174. ”Change, start slowly because direction is more important than speed.” - Paulo CoelhoInfographic published by Neil Beyersdorf
  175. 175. “Leaders must encourage their organizations to dance to forms of music yet to be heard.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  176. 176. “If you destroy the people of a company, you do not have much left.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  177. 177. Infographic published by Neil Beyersdorf Transformation - an extreme, radical change that orients an organized body in a new direction and takes it to an entirely different function. Change – a measureable, physical difference.
  178. 178. “It is far more natural, and common, for leaders to avoid holding people accountable.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  179. 179. “If you can’t describe what you are doing as a process, you don’t know what you are doing.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  180. 180. “A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  181. 181. “Measure what can be measured, and make measurable what cannot be measured.“ - Galileo Galilei Infographic published by Neil Beyersdorf
  182. 182. “The moment a project is behind deadline, quality assurance tends to go out the window.” - Alan Cox Infographic published by Neil Beyersdorf
  183. 183. “Customer satisfaction starts with employee satisfaction.” - Charlie Crockett Infographic published by Neil Beyersdorf
  184. 184. “To begin with the end in mind means to start with a clear understanding of your destination. It means to know where you are going so that you better understand where you are now so that the steps you take are always in the right direction.” - Stephen CoveyInfographic published by Neil Beyersdorf
  185. 185. “The quality of decision is like the well-timed swoop of a falcon which enables it to strike and destroy its victim.” - Sun TzuInfographic published by Neil Beyersdorf
  186. 186. W. Edwards Deming’s Five Diseases of Management 1. Lack of constancy of purpose • No Planning for future with respect to quality and productivity • Lack of long term definition and goals for quality and productivity 2. Emphasis on short-term profits • Worship of quarterly dividend • Sacrificing long term growth of company 3. Evaluation by performance, merit rating, or annual review of performance • Arbitrary and unjust system • Demoralizing employees 4. Mobility of management • No roots in the company • No knowledge of the company • No understanding of its problems 5. Running a company on visible figures only • No use of figures that are unknown or unknowable • Encouraged by business school. Infographic brought to you by Neil Beyersdorf
  187. 187. “Trust is knowing that when a team member does push you, they're doing it because they care about the team.” - Patrick LencioniInfographic published by Neil Beyersdorf
  188. 188. “Intellectuals solve problems; geniuses prevent them.” Infographic published by Neil Beyersdorf
  189. 189. “Money is a poor indicator of success.” - Richard Branson Infographic published by Neil Beyersdorf
  190. 190. “Confusing common causes with special causes will only make things worse.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  191. 191. “If people don’t weigh in, they can’t buy in.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  192. 192. “There is nothing so useless as doing efficiently that which should not be done at all.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  193. 193. “You can have brilliant ideas, but if you can't get them across, your ideas won't get you anywhere.” - Lee Iacocca Infographic published by Neil Beyersdorf
  194. 194. “Meeting specifications is not enough.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  195. 195. COMMUNICATION - “(from Latin commūnicāre, meaning "to share") is a process of transferring information from one entity to another.” - Wikepedia Sender (Supplier) Receiver (Customer) Infographic published by Neil Beyersdorf
  196. 196. “A Process Map is like a joke. If you have to explain it, it’s probably not that good.” - Unknown
  197. 197. “If you don’t have the time to do it right, when will you have time to do it over?” – John R. Wooden Infographic published by Neil Beyersdorf
  198. 198. “The key to successful leadership is a balance between influence and inspiration.” – Neil Beyersdorf Infographic published by Neil Beyersdorf
  199. 199. “Teamwork is not a virtue. It is a choice and a strategic one.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  200. 200. CHANGE ∩ VALUES = PRIORITIES “Priorities are set to sustain values based on change.” – Neil BeyersdorfInfographic brought to you by Neil Beyersdorf THINGS THAT ARE CHANGING (CHANGE) THINGS THAT ARE VALUED (VALUES) THINGS THAT NEED ATTENTION (PRIORITIES)
  201. 201. “The process is not just the sum of its parts.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  202. 202. Infographic published by Neil Beyersdorf Patrick Lencion’s Five Team Dysfunctions “Trust is knowing that when a team member does push you, they are doing it because They care about the team.” - Patrick Lencioni “Remember teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.” - Patrick Lencioni Dysfunction of the Team Absence of Trust Fear of Conflict Lack of Commitment Avoidance of Accountability Inattention to Results Role of the Leader Go First Mine for Conflict Force Clarity and Closure Confront Difficult Issues Force on Collective Outcomes
  203. 203. “If we want to make small changes, we can work on changing our behavior but if we want to make significant, quantum changes, we need to work on our basic paradigms*.” - Stephen Covey *Paradigms - distinct concepts or thought patterns. Infographic published by Neil Beyersdorf
  204. 204. Levels of Communication T R U S T Respectful Compromise Synergistic Win/Win Defensive Win/Lose C O O P E R AT I O NInfographic published by Neil Beyersdorf
  205. 205. “Anyone who has never made a mistake has never tried anything new.” Infographic published by Neil Beyersdorf
  206. 206. “Quality is an on-going process of building and sustaining relationships by assessing, anticipating and fulfilling stated and/or implied needs.” - Richard E. Winder
  207. 207. “Quality is everyone’s responsibility.” – W. Edwards Deming
  208. 208. “If someone can make a contribution to the company he feels important.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  209. 209. “Firing someone is not necessarily a sign of accountability, but is often the last act of cowardice.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  210. 210. “The speed of the boss is the speed of the team.” - Lee Iacocca Infographic published by Neil Beyersdorf
  211. 211. “The most important thing in communication is hearing what isn’t said.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  212. 212. "The leaders who make the biggest difference in today's organizations are those who, regardless of job or level, figure out how to manage people through the period of change itself.“ - Douglas SmithInfographic published by Neil Beyersdorf
  213. 213. “Managing a company by means of the monthly report is like trying to drive a car by watching the yellow line in the rear-view mirror.” - Myron Tribus Infographic published by Neil Beyersdorf
  214. 214. “Plants don’t close from poor workmanship, but from poor management.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  215. 215. “Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.” - Jack Welch Infographic published by Neil Beyersdorf
  216. 216. “Too many companies believe people are interchangeable. Truly gifted people never are. They have unique talents. Such people cannot be forced into roles they are not suited for, nor should they be. Effective leaders allow great people to do the work they were born to do.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  217. 217. “Everybody's got an opinion. Leaders are paid to make a decision. The difference between offering an opinion and making a decision is the difference between working for the leader and being the leader.” - Bill Walsh Infographic published by Neil Beyersdorf
  218. 218. Infographic published by Neil Beyersdorf “If you can hire people whose passion intersects with the job, they won’t require any supervision at all. They will manage themselves better than anyone could have ever manage them. Their fire comes from within, not from without.” - Stephen Covey
  219. 219. “A leader is one who knows the way, goes the way, and shows the way.” – John Maxwell Infographic published by Neil Beyersdorf
  220. 220. “When the product is right, you don't have to be a great marketer.” - Lee IacoccaInfographic published by Neil Beyersdorf
  221. 221. “A rule should suit the purpose.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  222. 222. “The key is not to prioritize what’s on your schedule, but to schedule your priorities.” - Stephen CoveyInfographic published by Neil Beyersdorf
  223. 223. “Try not to become a man of success. Rather become a man of value.” Infographic published by Neil Beyersdorf
  224. 224. “Rational behavior requires theory. Reactive behavior requires only reflex action.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  225. 225. “People will forget what you say; they'll forget what you do, but they'll never forget how you made them feel.” - Carl Buechner www.linkedin.com/in/neilbeyersdorf
  226. 226. “Teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  227. 227. “Leaders must encourage their organizations to dance to forms of music yet to be heard.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  228. 228. “A leader is one who knows the way, goes the way, and shows the way.” – John Maxwell Infographic published by Neil Beyersdorf
  229. 229. “Make each person in your employ very aware that his or her well-being has a high priority with the organization and that the well-being of the organization must be his or her highest professional priority.” - Bill WalshInfographic published by Neil Beyersdorf
  230. 230. “A leader is one who knows the way, goes the way, and shows the way.” – John Maxwell PERSONHOOD – Level of Respect: People follow because of who you are and what you represent, your values. This step is reserved for leaders who have spent years growing people and organizations. PEOPLE DEVELOPMENT – Level of Reproduction: People follow because of what you have done for them. This is where long-range growth occurs. Your commitment to developing leaders with ensure ongoing growth to organizations and people. PRODUCTION – Level of Results: People follow because of what you have done for and for your accomplishments. This is where success is sensed by most people. They like you and what you are doing. Problems are fixed with very little effort because of momentum. PERMISSION – Level of Relationships: People follow because they want to, they trust you. People with follow you beyond your state authority, this allows work to be fun. POSITION – Level of Rights: People follow because they have to, you are the boss. Your influence with not extend beyond the lines of your job description. The longer you stay the higher the turnover and lower the morale. Five Levels of Leadership Infographic published by Neil Beyersdorf
  231. 231. “The emphasis should be on why we do a job.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  232. 232. “Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.” - Sam WaltonInfographic published by Neil Beyersdorf
  233. 233. The four most important words in any organization: “What do you think? Dave Wheeler
  234. 234. “I have no special talents. I am only passionately curious.” Infographic published by Neil Beyersdorf
  235. 235. Tools Techniques Processes Methods Procedures Behaviors Mindsets Vision Values Assumptions Culture Uncommon Laws Habits Unwritten Rules Infographic published by Neil Beyersdorf
  236. 236. “Best efforts will not substitute for knowledge.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  237. 237. The four most important words in any organization: “What do you think?” - Dave Wheeler Infographic published by Neil Beyersdorf
  238. 238. “The only sustainable competitive advantage is an organization’s ability to learn faster than the competition.” - Peter Senge Infographic published by Neil Beyersdorf
  239. 239. “Management by objective works – if you know the objects. Ninety percent of the time you don’t.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  240. 240. “Human creativity is the ultimate economic resource.” – Richard Florida Infographic published by Neil Beyersdorf
  241. 241. “Stamping out fires is a lot of fun, but it is only putting things back the way they were.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  242. 242. “The best way to demotivate and lose top performers is to reward mediocrity in an attempt to maintain status quo.” – Jameson St. ClaireInfographic published by Neil Beyersdorf
  243. 243. “Getting the right people in the right jobs is a lot more important than developing a strategy.” - Jack WelchInfographic published by Neil Beyersdorf
  244. 244. “The customer invents nothing. New products and new services come from the producer.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  245. 245. “Three great forces rule the world: stupidity, fear and greed.” Infographic published by Neil Beyersdorf
  246. 246. “I have always been driven to buck the system, to innovate, to take things beyond where they've been.” - Sam WaltonInfographic published by Neil Beyersdorf
  247. 247. “If you do not know how to ask the right question, you discover nothing.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  248. 248. “We first make our habits and then our habits make us.” – John DrydenInfographic published by Neil Beyersdorf
  249. 249. “Man is a complex of patterns of processes. We speak of our circulatory system, our respiratory system, our digestive system, and so it goes. Man is not weight. He isn’t the vegetables he eats, for example, because he’ll eat seven tons of vegetables in his life. He is the result of his own pattern integrity.” - Buckminster FullerInfographic published by Neil Beyersdorf
  250. 250. “It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  251. 251. “Most of us spend too much time on what is urgent and not enough time on what is important.” - Stephen CoveyInfographic published by Neil Beyersdorf
  252. 252. “Managing by results is like looking in the rear- view mirror.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  253. 253. “If you aren't making a difference in other people's lives, you shouldn't be in business. It's that simple.” - Richard Branson Infographic published by Neil Beyersdorf
  254. 254. “Motivation is everything. You can do the work of two people, but you can't be two people. Instead, you have to inspire the next guy down the line and get him to inspire his people.” - Lee IacoccaInfographic published by Neil Beyersdorf
  255. 255. “Innovation comes from the producer–not from the customer.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  256. 256. “Executives owe it to the organization and to their fellow workers not to tolerate nonperforming individuals in important jobs.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  257. 257. “If you’re not consistent in the things you say and do, no one will know what you believe.” - Simon SinekInfographic published by Neil Beyersdorf
  258. 258. “It is far more natural, and common, for leaders to avoid holding people accountable.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  259. 259. “Cease dependence on mass inspection to achieve quality. Improve the process and build quality into the product in the first place.” – W. Edwards Deming Infographic brought to you by Neil Beyersdorf
  260. 260. “Most people do not listen with the intent to understand; they listen with the intent to reply.” - Stephen CoveyInfographic published by Neil Beyersdorf
  261. 261. “Success in business is all about people, people, people. Whatever industry a company is in, its employees are its biggest competitive advantage.” - Richard BransonInfographic published by Neil Beyersdorf
  262. 262. “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” - Sam WaltonInfographic published by Neil Beyersdorf
  263. 263. “Management by results is confusing special causes with common causes.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  264. 264. “We cannot teach people anything, we can only help them discover it within themselves.“ - Galileo Galilei Infographic published by Neil Beyersdorf
  265. 265. “The secret of change is to focus all of your energy, not on fighting the old, but on building the new.” - SocratesInfographic published by Neil Beyersdorf
  266. 266. “Quality starts in the boardroom..” – W. Edwards Deming Infographic published by Neil Beyersdorf
  267. 267. “People matter most - more than equipment, investors, inventions, momentum, or X's and O's. People are at the heart of achieving organizational greatness.” - Bill WalshInfographic published by Neil Beyersdorf
  268. 268. “If you think it's expensive to hire a professional to do the job, wait until you hire an amateur.” - Red AdairInfographic published by Neil Beyersdorf
  269. 269. “Let us ask our suppliers to come and help us to solve our problems.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  270. 270. “Every risk is worth taking as long as it’s for a good cause and contributes to a good life.” - Richard BransonInfographic published by Neil Beyersdorf
  271. 271. “The only source of knowledge is experience.” Infographic published by Neil Beyersdorf
  272. 272. “The ability to concentrate and to use time well is everything.“ - Lee Iacocca Infographic published by Neil Beyersdorf
  273. 273. “People learn in different ways: reading, listening, pictures, watching.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  274. 274. “The quality of decision is like the well-timed swoop of a falcon which enables it to strike and destroy its victim.” - Sun Tzu Infographic published by Neil Beyersdorf
  275. 275. “In a time of drastic change, it is the learners who inherit the future. The learned find themselves equipped to live in a world that no longer exists.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  276. 276. “The problem with my life, and other people's, is not the absence of knowing what to do, but the absence of doing it.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  277. 277. “For things to change, you have to change.“ - Jim Rohn Infographic published by Neil Beyersdorf
  278. 278. “Shrink, shrink variation, to reduce the loss.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  279. 279. “If you hire people just because they can do a job, they’ll work for your money. But if you hire people who believe what you believe, they’ll work for you with blood and sweat and tears.” - Simon Sinek Infographic published by Neil Beyersdorf
  280. 280. “Concentrate on what will produce results rather than on the results, the process rather than the prize.” - Bill Walsh Infographic published by Neil Beyersdorf
  281. 281. “In business as in life, you don't get what you deserve, you get what you negotiate.” - Chester L. Karrass Infographic published by Neil Beyersdorf
  282. 282. “Successful and healthy networking, also known as the activity of cultivating relationships, is the practice of staying in touch with others when you don’t need something from them.” – Neil Beyersdorf Infographic published by Neil Beyersdorf
  283. 283. “The transformation will come from leadership.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  284. 284. “Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.” - Tom Peters Infographic published by Neil Beyersdorf
  285. 285. “The human spirit must prevail over technology.” Infographic published by Neil Beyersdorf
  286. 286. “Leadership exists when people are no longer victims of circumstances, but participate in creating new circumstances.” - Peter Senge Infographic published by Neil Beyersdorf
  287. 287. “You do not install quality; you begin to work at it.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  288. 288. Infographic published by Neil Beyersdorf “The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it.” - Michelangelo
  289. 289. Infographic published by Neil Beyersdorf • Care • Show respect to all • Reward people skills • Win people over • Focus on intangibles • Teach, teach, teach • Share leadership • Foster open communication • Create opportunities to lead • Relish diversity • Promote difference • Fuel enthusiasm Leaders – Tom Peters
  290. 290. “Taking charge of your own learning is a part of taking charge of your life, which is the sine qua non in becoming an integrated person.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  291. 291. “I hire people brighter than me and then I get out of their way.” - Lee Iacocca Infographic published by Neil Beyersdorf
  292. 292. “You do not install knowledge.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  293. 293. “Intellectuals solve problems; geniuses prevent them.” Infographic published by Neil Beyersdorf
  294. 294. “A learning organization is a group of people who are continually enhancing their capabilities to create what they want to create.” - Peter SengeInfographic published by Neil Beyersdorf
  295. 295. “Without theory we can only copy.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  296. 296. “It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do.” - Steve Jobs Infographic published by Neil Beyersdorf
  297. 297. “Conflict is about issues and ideas, while accountability is about performance and behavior.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  298. 298. “Design how it works… not how it looks.” - Steve Jobs Infographic published by Neil Beyersdorf
  299. 299. “Lack of knowledge…that is the problem.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  300. 300. “You never fail until you stop trying.” Infographic published by Neil Beyersdorf
  301. 301. “If knowing yourself and being yourself were as easy to do as to talk about, there wouldn’t be nearly so many people walking around in borrowed postures, spouting secondhand ideas, trying desperately to fit in rather than to stand out.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  302. 302. “Tell me how you will measure me, and then I will tell you how I will behave. If you measure me in an illogical way, don’t complain about illogical behavior.” - Eli Goldratt Infographic published by Neil Beyersdorf
  303. 303. “You never fail until you stop trying.” – Albert Einstein “Do or do not, there is no try.” - YodaInfographic published by Neil Beyersdorf
  304. 304. “For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. Wrong!!!! Missing ingredient: profound knowledge.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  305. 305. “Inventories can be managed, but people must be led.” - H. Ross Perot Infographic published by Neil Beyersdorf
  306. 306. “Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  307. 307. “Too many companies believe people are interchangeable. Truly gifted people never are. They have unique talents. Such people cannot be forced into roles they are not suited for, nor should they be. Effective leaders allow great people to do the work they were born to do.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  308. 308. “Whenever there is fear, you will get wrong figures.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  309. 309. “The development of your internal customers is more important than your external customers.” - Tom Peters Infographic published by Neil Beyersdorf
  310. 310. “Strong leaders don't plead with individuals to perform.” - Bill WalshInfographic published by Neil Beyersdorf
  311. 311. “Judging people does not help them.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  312. 312. “Intellectuals solve problems; geniuses prevent them.” Infographic published by Neil Beyersdorf
  313. 313. "Disciplined processes create agile organizations." – LTG Frank Kearney Infographic published by Neil Beyersdorf
  314. 314. “Implementation science is more important than decision science.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  315. 315. “The aim should be to work on the method of management.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  316. 316. “People don’t resist change. They resist being changed.” - Peter Senge Infographic published by Neil Beyersdorf
  317. 317. “You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  318. 318. “There are three constants in life… change, choice, and principles.” - Stephen Covey Infographic published by Neil Beyersdorf
  319. 319. “Innovation distinguishes between a leader and a follower.“ - Steve JobsInfographic published by Neil Beyersdorf
  320. 320. “When leaders fail to tell employees that they’re doing a great job, they might as well be taking money out of their pockets and throwing it into a fire.” - Patrick LencioniInfographic published by Neil Beyersdorf
  321. 321. “Through learning we re-create ourselves. Through learning we become able to do something we were never able to do.” - Peter SengeInfographic published by Neil Beyersdorf
  322. 322. “When a system is stable, telling the worker about mistakes is only tampering.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  323. 323. “The thing that lies at the foundation of positive change, the way I see it, is service to a fellow human being.“ - Lee IacoccaInfographic published by Neil Beyersdorf
  324. 324. “The best companies excel in identifying and fostering good ideas every minute of every day.” - Tom Kelley Infographic published by Neil Beyersdorf
  325. 325. “You can not hear what you do not understand.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  326. 326. “An organization has integrity is healthy when it is whole, consistent, and complete, that is, when its management, operations, strategy, and culture fit together and make sense.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  327. 327. “Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  328. 328. “In the middle of difficulty lies opportunity.” Infographic published by Neil Beyersdorf
  329. 329. “Successful problem solving requires finding the right solution to the right problem. We fail more often because we solve the wrong problem than because we get the wrong solution to the right problem.” - Dr. Russell AckoffInfographic published by Neil Beyersdorf
  330. 330. Infographic published by Neil Beyersdorf “Knowledge has to be improved, challenged, and increased constantly, or it vanishes.” – Dr. Peter F. Drucker
  331. 331. “Information is not knowledge. Let’s not confuse the two.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  332. 332. “Go to the local kindergarten and watch the children play. They are masters at rapidly building coalitions – before they are ‘educated’, that is.” - David KayrouzInfographic published by Neil Beyersdorf
  333. 333. “If you don’t like where you are, change it. You’re not a tree.“ - Jim Rohn Infographic published by Neil Beyersdorf
  334. 334. “If you don't understand people, you don't understand business.” - Simon Sinek Infographic published by Neil Beyersdorf
  335. 335. “Without theory there is nothing to modify or learn.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  336. 336. Infographic published by Neil Beyersdorf “It isn’t what you do, but how you do it.” – John Wooden
  337. 337. “Executives must put the needs of the higher team ahead of the needs of their departments.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  338. 338. “Excellence is a better teacher than mediocrity. The lessons of the ordinary are everywhere. Truly profound and original insights are to be found only in studying the exemplary.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  339. 339. “We want best efforts guided by theory.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  340. 340. “The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.” - Alvin Toffler Infographic published by Neil Beyersdorf
  341. 341. “The most important investment you can make is in yourself.” - Warren Buffett Infographic published by Neil Beyersdorf
  342. 342. “In life, change is inevitable. In business, change is vital.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  343. 343. “Management’s job is to know which systems are stable and which are not.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  344. 344. “Collaboration is vital to sustain what we call profound or really deep change, because without it, organizations are just overwhelmed by the forces of the status quo.” - Peter Senge Infographic published by Neil Beyersdorf
  345. 345. “You should not ask questions without knowledge.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  346. 346. “In the end, all business operations can be reduced to three words: people, product, and profits.” - Lee IacoccaInfographic published by Neil Beyersdorf
  347. 347. “It does not happen all at once. There is no instant pudding.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  348. 348. “Never memorize something that you can look up.” Infographic published by Neil Beyersdorf
  349. 349. “A leader is one who knows the way, goes the way, and shows the way.” - John MaxwellInfographic published by Neil Beyersdorf
  350. 350. “People care more for themselves when they contribute to the system.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  351. 351. “Making good decisions is a crucial skill at every level.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  352. 352. “Managers who don't know how to measure what they want settle for wanting what they can measure.” - Dr. Russell Ackoff Infographic published by Neil Beyersdorf
  353. 353. “People are entitled to joy in work.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  354. 354. “Organizations learn by making decisions, even bad ones.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  355. 355. “Great Groups need to know that the person at the top will fight like a tiger for them.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  356. 356. “Perfection is not attainable, but if we chase perfection we can catch excellence.” - Vince LombardiInfographic published by Neil Beyersdorf
  357. 357. “Imagination is everything. It is the preview of life’s coming attractions.” Infographic published by Neil Beyersdorf
  358. 358. “Without data you’re just another person with an opinion.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  359. 359. “Intensity is the price of excellence.” - Warren Buffett Infographic published by Neil Beyersdorf
  360. 360. “Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers.” - H. Ross PerotInfographic published by Neil Beyersdorf
  361. 361. “Only those who attempt the absurd can achieve the impossible.” Infographic published by Neil Beyersdorf
  362. 362. Level 5 – Optimizing Process focus is on continually improving process performance through both incremental and innovative technological changes/improvements Level 4 – Managed Process capability is established, management can effectively control the AS-IS process by using process metrics Level 3 – Defined Processes are sets of defined and documented standard processes established and subject to some degree of improvement over time Level 2 – Repeatable Some processes are repeatable, possibly with consistent results. Process discipline is unlikely to be rigorous Level 1 – Initial (Chaotic) Processes are (typically) undocumented and in a state of dynamic change What is your organization’s CMMI Level? At Maturity Level 5, processes are concerned with addressing statistical “common causes” of process variation and changing the process (for example, to shift the mean of the process performance) to improve process performance. This would be done at the same time as maintaining the likelihood of achieving the established quantitative process-improvement objectives. Infographic published by Neil Beyersdorf
  363. 363. “The most dangerous leadership myth is that leaders are born – that there is a genetic factor to leadership. This myth asserts that people simply either have certain charismatic qualities or not. That’s nonsense; in fact, the opposite is true. Leaders are made rather than born.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  364. 364. “You must have a supplier relationship of constant improvement.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  365. 365. AWARENESS of the need for change DESIRE to participate & support the change KNOWLEDGE on how to change ABILITY to implement required skills & behaviours REINFORCEMENT to sustain the change QUANTITATIVE MEASURES  Survey - Total (#) of employees understand the nature of the change and why this change is needed  Total (#) of testimonials  Participation rates (%) for on board with a change  Gap (%) between current knowledge levels and desired knowledge levels  Total (#) of expected performance results are achieved (demonstrated achievements)  Total (#) of employees who are rewarded as a percentage of the workforce  Share price  Operating income A D K A R QUALITATIVE MEASURES  Tenor of comments  Satisfaction with answers given  Credibility of source of information  Direction of level of interest over time (up or down)  Employees’ fear of the unknowns being addressed  Discussion topics related to learning  Reduction in resistance  Access to the necessary information  Capacity to learn  Demonstrated improvement in levels of capability & competence  Demonstrated proficiency in target behaviours  Adoption rates  Stakeholders feel positive about change BENEFITS  Business understands what is and isn’t working  Able to communicate problems and find options early  Focus attention on the most important reasons to change  Reduced risk of project failure  Better engagement of employees  Risk involved indentified  Build momentum and address fears  Enhanced job security and career advancement  Employees learned new technical skills, think as a team, share information, and set reasonable targets  A coherent strategy on change is consistent across business  Removal of barriers  Business to employ suitable governance framework  Adjust processes as needed  Employees able to apply new skills - using new processes/tools  Reduced time and cost to affect the change, and longer lasting results  Encompasses the mechanisms and approaches so that the new way stays in place POTENTIAL CONSEQUENCES IF NOT ADOPTED  Low adoption  Many debates over the reason for change  Spread rumours / misinformation  Denial of change  Low staff morale  Employees not support / participate in change  High team turnover within a Project  Limited skills  Silo-based operations  Individualistic thinking  Clueless during transition and non- effective in future state  Low utilisation and up-take  Expected performance results not achieved  Non-compliance with the new way (inefficiencies, breach of contractual agreement, legislation)  Change doesn’t stick DESIRED OUTCOME  Stakeholders feel supported  Stakeholders are engaged  Stakeholders want to learn  Stakeholders are involved  Stakeholders are recognised for desired behaviours T H E V A L U E O F ADKAR Change Management Source: Mark Hui
  366. 366. “Only by binding together as a single force will we remain strong and unconquerable.” - Chris Bradford Infographic published by Neil Beyersdorf
  367. 367. “Only by binding together as a single force will we remain strong and unconquerable.” - Henry Ford Infographic published by Neil Beyersdorf
  368. 368. “The key to the Toyota Way and what makes Toyota stand out is not any of the individual elements - but what is important is having all the elements together as a system. It must be practiced every day in a very consistent manner, not in spurts.“ - Taiichi OhnoInfographic published by Neil Beyersdorf
  369. 369. “Why not make the work easier and more interesting so that people do not have to sweat? The Toyota style is not to create results by working hard. It is a system that says there is no limit to people's creativity. People don't go to Toyota to 'work' they go there to 'think’.“ - Taiichi OhnoInfographic published by Neil Beyersdorf
  370. 370. Infographic published by Neil Beyersdorf “Standards should not be forced down from above but rather set by the production workers themselves.“ - Taiichi Ohno
  371. 371. Infographic published by Neil Beyersdorf “Don't look with your eyes, look with your feet. Don't think with you head, think with your hands.“ - Taiichi Ohno
  372. 372. “All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non-value adding wastes.“ - Taiichi OhnoInfographic published by Neil Beyersdorf
  373. 373. “People who can't understand numbers are useless. The gemba where numbers are not visible is also bad. However, people who only look at the numbers are the worst of all.“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  374. 374. “When you go out into the workplace, you should be looking for things that you can do for your people there. You’ve got no business in the workplace if you’re just there to be there. You’ve got to be looking for changes you can make for the benefit of the people who are working there.“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  375. 375. “The slower but consistent tortoise causes less waste and is more desirable than the speedy hare that races ahead and then stops occasionally to doze. The Toyota Production System can be realized only when all the workers become tortoises.“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  376. 376. “If you are going to do kaizen continuously you've got to assume that things are a mess. Too many people just assume that things are all right the way they are. Aren't you guys convinced that the way you're doing things is the right way? That's no way to get anything done. Kaizen is about changing the way things are. If you assume that things are all right the way they are, you can't do kaizen. So change something!“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  377. 377. “All we are doing is looking at the time line, from the moment the customer gives us an order to the point when we collect the cash. And we are reducing the time line by reducing the non- value adding wastes.“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  378. 378. Infographic published by Neil Beyersdorf “Costs do not exist to be calculated. Costs exist to be reduced.“ - Taiichi Ohno
  379. 379. Infographic published by Neil Beyersdorf “Where there is no Standard there can be no Kaizen.“ - Taiichi Ohno
  380. 380. Infographic published by Neil Beyersdorf “The more inventory a company has, the less likely they will have what they need.“ - Taiichi Ohno
  381. 381. “The only place that work and motion are the same thing is the zoo where people pay to see the animals move around.“ - Taiichi OhnoInfographic published by Neil Beyersdorf
  382. 382. “And we are reducing the time line by reducing the non-value adding wastes.“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  383. 383. “We are doomed to failure without a daily destruction of our various preconceptions.“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  384. 384. “Data is of course important in manufacturing, but I place the greatest emphasis on facts.“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  385. 385. “My first move as the manager of the machine shop was to introduce standardized work.“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  386. 386. “Standards should not be forced down from above but rather set by the production workers themselves.“ - Taiichi Ohno Infographic published by Neil Beyersdorf
  387. 387. Infographic published by Neil Beyersdorf “Ask 'why' five times about every matter.“ - Taiichi Ohno
  388. 388. Bruce Tuckman's Progression of Team Development NEXT STEPS • Options • Skilled • Anticipation • Excitement FORMING • Excitement • Anticipation • Anxiety • Optimism STORMING • Realism • Frustration • Dissatisfaction • Anxiety Adjustment PERFORMING • Teamwork • Cohesiveness • Leadership • Performance ADJOURNING • Separation Anxiety • Crisis • Dissatisfaction • Negativity NORMING • Shared Goals • Coping • Acceptance • Team Cohesion TIME ENERGY&PRODUCTIVITY Infographic published by Neil Beyersdorf
  389. 389. “Trust is knowing that when a team member does push you, they're doing it because they care about the team.” - Patrick LencioniInfographic published by Neil Beyersdorf
  390. 390. “Those who are inspired are willing to pay a premium or endure inconvenience, even personal suffering. Those who are able to inspire will create a following of people— supporters, voters, customers, workers—who act for the good of the whole not because they have to, but because they want to.” - Simon SinekInfographic published by Neil Beyersdorf
  391. 391. “All we have is the undying belief of this one person of a world that exists in the future and his ability to communicate it in a way that lets us imagine it as clearly. All leaders must have two things: they must have a vision of the world that does not exist and they must have the ability to communicate it.” - Simon SinekInfographic published by Neil Beyersdorf
  392. 392. “Addicted to the short-term results, business today has largely become a series of quick fixes added on one after another after another. The short-term tactics have become so sophisticated that an entire economy has developed to service the manipulations, equipped with statistics and quasi-science. Direct marketing companies, for example, offer calculations about which words will get the best results on each piece of direct mail they send out.” - Simon SinekInfographic published by Neil Beyersdorf
  393. 393. “Because the work we’re doing now is better than the work we were doing six months ago. And the work we’ll be doing six months from now will be better than the work we’re doing today.” - Simon Sinek Infographic published by Neil Beyersdorf
  394. 394. “The goal of business should not be to do business with anyone who simply wants what you have. It should be to focus on the people who believe what you believe.” - Simon SinekInfographic published by Neil Beyersdorf
  395. 395. “Companies that fail to communicate a sense of WHY force us to make decisions with only empirical evidence. This is why those decisions take more time, feel difficult or leave us uncertain.” - Simon SinekInfographic published by Neil Beyersdorf
  396. 396. “It’s worth repeating: people don’t buy WHAT you do, they buy WHY you do it.” - Simon Sinek Infographic published by Neil Beyersdorf
  397. 397. “Great leaders are those who trust their gut. They are those who understand the art before the science. They win hearts before minds. They are the ones who start with WHY.” - Simon Sinek Infographic published by Neil Beyersdorf
  398. 398. “There are only two ways to influence human behavior: you can manipulate it or you can inspire it.” - Simon SinekInfographic published by Neil Beyersdorf
  399. 399. “When faced with a result that doesn’t go according to plan, a series of perfectly effective short-term tactics.” - Simon Sinek Infographic published by Neil Beyersdorf
  400. 400. “We say WHAT we do, we sometimes say HOW we do it, but we rarely say WHY we do WHAT we do.” - Simon SinekInfographic published by Neil Beyersdorf
  401. 401. “This is important because our behavior is affected by our assumptions or our perceived truths. We make decisions based on what we think we know.” - Simon SinekInfographic published by Neil Beyersdorf
  402. 402. “There are many ways to motivate people to do things, but loyalty comes from the ability to inspire people.” - Simon Sinek Infographic published by Neil Beyersdorf
  403. 403. “Our need to belong is not rational, but it is a constant that exists across all people in all cultures.” - Simon Sinek Infographic published by Neil Beyersdorf
  404. 404. “Great leaders and great organizations are good at seeing what most of us can’t see. They are good at giving us things we would never think of asking for.” - Simon SinekInfographic published by Neil Beyersdorf
  405. 405. “You have to be careful what you think you know.” - Simon SinekInfographic published by Neil Beyersdorf
  406. 406. “Finding WHY is a process of discovery, not invention.” - Simon Sinek Infographic published by Neil Beyersdorf
  407. 407. “You don’t hire for skills, you hire for attitude. You can always teach skills.” - Simon Sinek Infographic published by Neil Beyersdorf
  408. 408. “Every day, the competition is doing something new, something better.” - Simon Sinek Infographic published by Neil Beyersdorf
  409. 409. “Those who truly lead are able to create a following of people who act not because they were swayed, but because they were inspired.” - Simon SinekInfographic published by Neil Beyersdorf
  410. 410. “Only when the WHY is clear and when people believe what you believe can a true loyal relationship develop.” - Simon SinekInfographic published by Neil Beyersdorf
  411. 411. “There are many ways to motivate people to do things, but loyalty comes from the ability to inspire people. Only when the WHY is clear and when people believe what you believe can a true loyal relationship develop.” - Simon SinekInfographic published by Neil Beyersdorf
  412. 412. “There are leaders and there are those who lead. Leaders hold a position of power or influence. Those who lead inspire us.” - Simon SinekInfographic published by Neil Beyersdorf
  413. 413. “Those who lead are able to do so because those who follow trust that the decisions made at the top have the best interest of the group at heart.” - Simon SinekInfographic published by Neil Beyersdorf
  414. 414. “It’s not Bill Gates’s passion for computers that inspires us, it’s his undying optimism that even the most complicated problems can be solved.” - Simon Sinek Infographic published by Neil Beyersdorf
  415. 415. “Those who lead are able to do so because those who follow trust that the decisions made at the top have the best interest of the group at heart. In turn, those who trust work hard because they feel like they are working for something bigger than themselves.” - Simon SinekInfographic published by Neil Beyersdorf
  416. 416. “However, if we’re starting with the wrong questions, if we don’t understand the cause, then even the right answers will always steer us wrong . . . eventually. The truth, you see, is always revealed . . . eventually.” - Simon SinekInfographic published by Neil Beyersdorf
  417. 417. “Many companies have star employees and star salesmen and so on, but few have a culture that produces great people as a rule and not an exception.” - Simon SinekInfographic published by Neil Beyersdorf
  418. 418. “Leadership is the ability to rally people not for a single event, but for years.” - Simon Sinek Infographic published by Neil Beyersdorf
  419. 419. “Regardless of WHAT we do in our lives, our WHY— our driving purpose, cause or belief—never changes.” - Simon SinekInfographic published by Neil Beyersdorf
  420. 420. “Henry Ford summed it up best. “If I had asked people what they wanted,” he said, “they would have said a faster horse.”” - Simon SinekInfographic published by Neil Beyersdorf
  421. 421. “Great leaders, in contrast, are able to inspire people to act. Those who are able to inspire give people a sense of purpose or belonging that has little to do with any external incentive or benefit to be gained. Those who truly lead are able to create a following of people who act not because they were swayed, but because they were inspired.” - Simon Sinek Infographic published by Neil Beyersdorf
  422. 422. “This relationship starts to clarify the difference between a vision statement and a mission statement in an organization. The vision is the public statement of the founder’s intent, WHY the company exists. It is literally the vision of a future that does not yet exist. The mission statement is a description of the route, the guiding principles—HOW the company intends to create that future.” - Simon Sinek Infographic published by Neil Beyersdorf
  423. 423. “We are drawn to leaders and organizations that are good at communicating what they believe. Their ability to make us feel like we belong, to make us feel special, safe and not alone is part of what gives them the ability to inspire us.” - Simon Sinek Infographic published by Neil Beyersdorf
  424. 424. “Cultures are groups of people who come together around a common set of values and beliefs. When we share values and beliefs with others, we form trust. Trust of others allows us to rely on others to help protect our children and ensure our personal survival.” - Simon SinekInfographic published by Neil Beyersdorf
  425. 425. “All organizations start with WHY, but only the great ones keep their WHY clear year after year. Those who forget WHY they were founded show up to the race every day to outdo someone else instead of to outdo themselves. The pursuit, for those who lose sight of WHY they are running the race, is for the medal or to beat someone else.” - Simon Sinek Infographic published by Neil Beyersdorf
  426. 426. “Charisma has nothing to do with energy; it comes from a clarity of WHY. It comes from absolute conviction in an ideal bigger than oneself. Energy, in contrast, comes from a good night’s sleep or lots of caffeine. Energy can excite. But only charisma can inspire. Charisma commands loyalty. Energy does not.” - Simon SinekInfographic published by Neil Beyersdorf
  427. 427. “The farther right you go on the curve, the more you will encounter the clients and customers who may need what you have, but don't necessarily believe what you believe. As clients, they are the ones for whom, no matter how hard you work, it's never enough. Everything usually boils down to price with them. They are rarely loyal. They rarely give referrals and sometimes you may even wonder out loud why you still do business with them. "They just don't get it," our gut tells us. The importance of identifying this group is so that you can avoid doing business with them.” - Simon Sinek Infographic published by Neil Beyersdorf
  428. 428. “If the leader of the organization can’t clearly articulate WHY the organization exists in terms beyond its products or services, then how does he expect the employees to know WHY to come to work?” - Simon SinekInfographic published by Neil Beyersdorf
  429. 429. “Average companies give their people something to work on. In contrast, the most innovative organizations give their people something to work toward.” - Simon SinekInfographic published by Neil Beyersdorf
  430. 430. “Leadership requires two things: a vision of the world that does not yet exist and the ability to communicate it.” - Simon SinekInfographic published by Neil Beyersdorf
  431. 431. “The lack of a clear set of values and beliefs, along with the weak culture that resulted, created the conditions for an every- man-for-himself environment, the long-term impact of which could yield little else than disaster. This is caveman stuff.” - Simon SinekInfographic published by Neil Beyersdorf
  432. 432. “The role of a leader is not to come up with all the great ideas. The role of a leader is to create an environment in which great ideas can happen.” - Simon Sinek Infographic published by Neil Beyersdorf
  433. 433. “If they had started their sales pitch with WHY the product existed in the first place, the product itself would have become the proof of the higher cause—proof of WHY.” - Simon SinekInfographic published by Neil Beyersdorf
  434. 434. Ken Stewart’s Four Tenets of Productivity 1) No More, No Less: Take the appropriate amount of time 2) Devil is in the Details - Observe the necessary details and omit what’s not 3) Pace and Purpose: Do not allow the pace to overshadow the purpose 4) Urgent or Important: Guard against others’ false urgencywww.linkedin.com/in/neilbeyersdorf
  435. 435. “When everything seems to be going against you, remember that the airplane takes off against the wind, not with it. ” - Henry Ford Infographic published by Neil Beyersdorf
  436. 436. “The individual has been crushed by our style of management today.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  437. 437. “Alone we can do so little, together we can do so much.” - Helen Keller Infographic published by Neil Beyersdorf
  438. 438. “The strength of the team is each individual member. The strength of each member is the team.” - Phil Jackson Infographic published by Neil Beyersdorf
  439. 439. “The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.“ - Vince Lombardi www.linkedin.com/in/neilbeyersdorf
  440. 440. “Silence - not dissent - is the one answer that leaders should refuse to accept.” - Warren G. Bennis Infographic published by Neil Beyersdorf
  441. 441. “Teamwork is the secret that make common people achieve uncommon result.” - Ifeanyi Enoch Onuoha Infographic published by Neil Beyersdorf
  442. 442. “Talent wins games, but teamwork and intelligence wins championships.” - Michael Jordan Infographic published by Neil Beyersdorf
  443. 443. “The problem is that most courses teach what is wrong.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  444. 444. “Individually, we are one drop. Together, we are an ocean.” - Emma Infographic published by Neil Beyersdorf
  445. 445. “Culture eats strategy for breakfast.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  446. 446. “Every company, organization or group with the ability to inspire starts with a person or small group of people who were inspired to do something bigger than themselves.” - Simon Sinek Infographic published by Neil Beyersdorf
  447. 447. “If two men on the same job agree all the time, then one is useless. If they disagree all the time, both are useless.” - Darryl F. Zanuck Infographic published by Neil Beyersdorf
  448. 448. “When people don't unload their opinions and feel like they've been listened to, they won't really get on board.” - Patrick Lencioni Infographic published by Neil Beyersdorf
  449. 449. “It’s not just WHAT or HOW you do things that matters; what matters more is that WHAT and HOW you do things is consistent with your WHY.” - Simon Sinek Infographic published by Neil Beyersdorf
  450. 450. “In theory, theory and practice are the same. In practice, they are not.” Infographic published by Neil Beyersdorf
  451. 451. “3% of the problems have figures, 97% of the problems do not.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  452. 452. “Making a wrong decision is understandable. Refusing to search continually for learning is not.” – Philip Crosby Infographic published by Neil Beyersdorf
  453. 453. “Leaders confuse the mere transfer of information to an audience with the audience’s ability to understand, internalize, and embrace the message that is being communicated.” - Patrick LencioniInfographic published by Neil Beyersdorf
  454. 454. “You cannot teach a man anything, you can only help him find it within himself.“ - Galileo Galilei Infographic published by Neil Beyersdorf
  455. 455. “The entrepreneur always searches for change, repsonds to it, and exploits it as an opportunity.” – Dr. Peter F. Drucker Infographic published by Neil Beyersdorf
  456. 456. “It is far better to do the right thing wrong than to do the wrong thing right.” - Dr. Russell Ackoff Infographic published by Neil Beyersdorf
  457. 457. “Management’s job is to improve the system.” – W. Edwards Deming Infographic published by Neil Beyersdorf
  458. 458. "Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime.“ - Lao Tzu Infographic published by Neil Beyersdorf

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