When a shopper visits your website, they immediately lookup for information on products that they intend to purchase, then they interpret from those information, and in the end decide whether to buy the product or not.

1. How live chat can help to increase
engagement and conversions?
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2. When a shopper visits your website, they immediately lookup
for information on products that they intend to purchase, then
they interpret from those information, and in the end decide
whether to buy the product or not. Shoppers have multiple
questions running in their mind during their purchase decisions.
How quick and precise you answer to their questions will make
or break your sale. This is where a live chat can help you
attend such customers and close deals on your website.
Here are 5 reasons why live chat works
for your ecommerce websites:
www.orderhive.com

3. 1 ­ Allow shoppers to be present on
your site for long
The longer you make shoppers stay on your website, the more
likely you can convert that shopper into a buyer!
A live chat functionality will help you track shoppers browsing
behavior in real­time. If a shopper who is active on your site for
more than 2 minutes means the shopper is already engaged
with your site who maybe looking for some information on
products that they intend to purchase. But, if they are unable
to find those information quickly, may leave your site for one of
your competitor. Therefore, having a live chat functionality on
your site, you can easily have a chat window pop­up every 2
minutes to aid all lost shoppers encouraging them to be
present on your site for long. This way you can offer great
suggestion and promotions encouraging them to shop from
your site "right now!"
2 ­ Offers personalized customer
experience
Online shopping does not allow a shopper to feel or touch the
product before they buy, but speaking to human while making
purchase decision makes them feel safe to add a product to
their cart with no hesitation.
www.orderhive.com

4. A live chat functionality on your site will offer a personalized
customer experience, as you can understand what your
customers are looking for? Are they getting what they are
looking for? This way you can instantly suggest the shoppers
with relevant information and offer a 5% discount if they make
a purchase on­the­go. This way you increase engagement,
conversions and build long­term relationships.
3 ­ Increase average order value
Implementing a live chat on your website, you can easily track
shoppers browsing behavior which makes it easy for you to
know exactly what your customers are looking for. This way
you can instantly assist lost shoppers with relevant information
they are looking for and also you a chance to upsell products
at the same time. Because, shopper's questions are addressed
on­the­go, they are most likely to add the suggested product
to their cart, increasing average order value.
4 ­ Receive feedbacks
A live chat functionality in your site enable shoppers to input
their valuable views ­ whether good or bad. Those feedbacks
provide a valuable insight for your business. You can then
easily determine what they want and what they don't, making
it easy for you to measure customer level satisfaction. This way
you can focus more on loopholes and provide your shoppers
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5. with products and information they like, encouraging them to
shop more from your site.
5 ­ Generates automated reports
A live chat functionality on your site allows you to generate
automated reports based on shoppers navigation behavior.
This way you can easily analyze how many customers have
browsed your site? For how long? Which page is visited the
most? Which are the most­searched products? And much
more. So, having these information on­the­go, you can easily
attend shoppers quickly and increase engagement and
conversions, abruptly!
In Closing
Implementing a live chat functionality on your website offers
easy and direct access to your sales and support team. This
makes it convenient for shoppers to instantly ask questions
from the convenience of their web browsers. No hassle for
them to make a call, wait in queue, or even utter a word. They
have to just type in their question and wait for polite response.
This way you automatically increase the chances of
engagement and conversions.
www.orderhive.com