Order management is a backbone that it can very well make or break your business. Did you ever feel that your order management software is missing those important features?
2. Topic: What to look in for an Order Management Software?
Order management is a backbone that it can very well make or break your
business.
Did you ever feel that your order management software is missing those
important features?
Are you aware of which products you are out of and when to re-order more?
3. Order management can really become a daunting and time-consuming task.
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4. A multi-channel inventory and order management system
Ensures a great relief to online retailers relating to processing and
fulfilling e-commerce orders.
The Order management software accepts a number of orders everyday
from multiple shopping platform and marketplaces and consistently
processes them across multiple warehouses or distribution centers.
5. Order management refers
Order management refers to overall process that includes initial order,
customer management, fulfillment, shipping management and inventory
management.
Different order management software accomplishes some or all these task.
6. What to look in for an order management software?
7. Key factors
Let me guide you with key factors as what you should look in to have the
most efficient and cost-effective order management software.
1. Automation
2. Inventory management
3. Fulfillment integration
4. Multi-channel order management
5. Single database
8. 1. Automation
Many steps have to be undertaken to process a single order.
Every step needs it own expertise to complete an order which increase costs
and error ratio too.
Your order management software must have the capability to eliminate
manual steps in your order lifecycle and not increase them.
This will not only increase efficiency but also allow you use valuable
resources for more strategic uses.
9. 2. Inventory Management
Getting customers to purchase your products is the ultimate goal, but if your
inventory is not integrated, there are maximum chances of back-order, lost
orders and out-of stock issue.
Nothing harms a business more than not being able to deliver the products
on time.
Making sure that your order management software has an access to a real-
time inventory reports ensure orders are fulfilled efficiently alongside with
customer’s satisfaction.
10. 3. Fulfillment Integration
Gone are those days when you could rely on a single source for fulfillment.
These days’ e-commerce businesses follow the trend of multiple warehouses,
drop-shippers, third party logistics and more.
You need to make sure that your order management system is integrated
with each fulfillment source so that all your orders are routed automatically
and fulfilled as per the expected turnaround time.
11. 4. Multi-channel Order Management
Today’s customer expects multi-channel integration experience.
They can either purchase it through your website or even through online
marketplaces and shopping platforms like eBay, Amazon, Shopify and many
more.
Hence, your e-commerce order management system must be able to manage
orders from all channels through a single integrated platform that can be easy
to access anytime, anywhere.
This will streamline your order management process while avoiding manual
process to track and consolidate orders.
12. 5. Single Database
This makes for an ultimate solution of increasing efficiency and eliminating
errors.
Having a system that can consolidate all your reports that includes inventory
and customer information into a single database will ensure accurate quality
and improve overall service.
13. Useful Tips
Managing orders can be a nightmare without appropriate order management
software.
E-commerce business is evolving and changing at a rapid pace.
Being able to cope up with, make sure your e-commerce order management
software meets all of your important business needs, creates efficiency,
integrates with all your business operations, and allows scalability so you
can successfully expand your online business.