Ns petite histoire de ergonomie web
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Ns petite histoire de ergonomie web
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Ns petite histoire de ergonomie web
- 1. Petite histoire de l’ergonomie pour les geeks réfractaires
- 2. Pourquoi ?
- 3. You !
- 4. • The probability of selling to an existing customer is 60 – 70%. The probability of selling to a new prospect is 5- 20% – Marketing Metrics. • A dissatisfied customer will tell between 9-15 people about their experience. • It takes 12 positive experiences to make up for one unresolved negative experience – “Understanding Customers” by Ruby Newell-Legner.
- 5. Préhistoire Histoire Temps Moderne 1911 Frederick Taylor 1954 Paul Fitts 1956 George Miller 1980 Ericson and Simon 1980 1991 1984 1988 Don Norman Nielsen Vizi Norman
- 7. Préhistoire
- 8. • La loi de proximité , le cerveau regroupant plus proches les unes des autres • La loi de similitude, le cerveau regroupant les formes identiques • La loi de symétrie, le cerveau regroupant les formes symétriques dans un même ensemble • La loi de continuité, le cerveau considérant des formes rapprochées comme faisant partie d’un même ensemble Loi de Gestalt 1884
- 9. 1911 Frederick Taylor smaller jobs can be understood and done easier than the original task
- 11. Fitts law 1954 Paul Fitts OK Kill everyone
- 12. 1956 George MillerThe Magical Number Seven, Plus or Minus Two
- 13. Hick's law
- 14. 1980 Ericson and Simon Think Aloud Method Wizard of OZ
- 15. Histoire
- 16. Don Noman
- 19. Temps Moderne
- 20. Jakob Nielsen Rolf Molich publish the seminal paper "Heuristic Evaluation of User Interfaces "the king of usability" (Internet Magazine)
- 21. Robert Virzi's paper "Refining the test phase of usability
- 22. • Learnability • Efficiency • Memorability • Errors (as in low error rate) • Satisfaction
- 23. Fold