1. Infosys’ Global Delivery
Model
-: Presented By :-
Pabak Das
Jitu Kumar
Naimish Patel
Himanshu Namdeo
Akash
2. Vision, Mission & Values
Vision
"We will be a globally respected corporation."
Mission
"Strategic Partnerships for Building
Tomorrow’s Enterprise."
3. Values
We believe that the softest pillow is a clear conscience. The values
that drive us underscore our commitment to:
CLIFE
Client Value: To surpass client expectations consistently
Leadership by Example: To set standards in our business and
transactions and be an exemplar for the industry and ourselves
Integrity and Transparency: To be ethical, sincere and open in all
our transactions
Fairness: To be objective and transaction-oriented, and thereby
earn trust and respect
Excellence: To strive relentlessly, constantly improve ourselves, our
teams, our services and products to become the best.
4. Infosys Worldwide :
• Infosys has 68 offices and 70 development centers in
US, India, China, Australia, Japan, Middle
East, UK, Germany, France, Switzerland, Netherlands,
Poland, Canada and many other countries.
• Infosys and its subsidiaries have 151,151 employees
as on June 30, 2012.
5. Background:
Infosys was incorporated as Infosys Consultants
Private Ltd. On July 02, 1981.
Infosys First client – US based shoe manufacturer –
Reebok.
Company hired first set of employees from IIT-
chennai.
Company’s revenue in 1982 were 1.2 million.
In 1993, Infosys opened a software development
center in Bangalore.
By Late 1990’s,Infosys introduced generic products in
the area of banking, telecom & retail.
6. Continued…
In 1998, Infosys received CMM Level 4 certification.
By 1999, Infosys had more than 110 customers
including Nestle, Apple & Gap.
In Jan 2000, Infosys opened its first software
development center outside India, in Toronto,Canada
& later in London.
In 1999, some of the services that Infosys made a part
of GDM were : enterprise solutions & business
consulting.
In 2002, infrastructure management and system
integration.
7. Issues
To Study and analyze the operational aspects of the Global
Delivery model of Infosys.
To analyze how GDM emerged as a source of competitive
advantages to Infosys.
To understand the factors that contributed to the success
of GDM.
To examine the challenges faced by Infosys from foreign
and Indian software companies.
8. Global Delivery Model
In GDM, large scale software development projects
were divided into different categories.
1. The tasks that were to be carried out at the location
of the client.
2. The tasks that were needed to be carried out closer
to the client.
3. The tasks that could be done in remote locations
where process driven technology center with highly
skilled manpower were easily available.
9. Objective of GDM
To ensure the distribution of application and
business process lifecycle activities and
resources, while ensuring their integration.
10. Factors Contributed For Success
Processes
Quality
Tools
Knowledge Management
Program Management
Risk Mitigation
11. WORKING OF GDM
Organization into modules.
Parallel processing of resources & activities.
Clear transparency between teams & modules.
Proactive approach before project’s beginning.
Comparative analysis of competencies.
Conduction of client meetings & preparation of status
reports.
12. BENEFITS
GDM was cited as one of the key factor for behind the
rapid growth of Infosys’s revenues.
In a span of 25 years, company grew to generate
revenues of US$ 2 billion in 2005-06.
The no. of employees of Infosys grew to 52,700 as of
march 2006 against 10,700 in 2002
Infosys derived more than 40% of revenues through
new GDM based services.
