3. QUOTES
• IF A LADY SAYS NO, SHE MEANS
PERHAPS; IF SHE SAYS
PERHAPS, SHE MEANS YES; IF
SHE SAYS YES, SHE IS NO LADY.
• IF A DIPLOMATE SAYS YES, HE
MEANS PERHAPS; IF HE SAY
PERHAPS, HE MEANS NO; IF HE
SAYS NO, HE IS NO DIPLOMAT
4. WHY NO
• GRAY AREA
• MARIT
• CUSTOMER CONFUSED
• NO CHOICE
• TOO MANY DEMANDS
• CONFRONTATION
• REPO OF CUSTOMER
• COMPANY POLICY AND INTEREST
5. WHY WE AFRAID OF
SAYING NO
• WRONG WORDS AND OFFENCE
• UNNECESSARY MISUNDERSTANDING
• COMPETITORS
• FEAR OF LOSING BUSINESS
• AMBITION TO INCREASE THE BUSINESS
• NOT KNOWING HOW TO SAY NO
• LACK OF PRODUCT KNOWLEDGE AND
SELLING SKILLS
• LACK OF COMMUNICATION SKILLS
6. SAYING NO IS AN ART
• SOUND SINCERE
• USE BODY LANGUAGE
• BE POLITE
• BE FIRM AND TACTFUL
• BLAME ON THIRD PARTY
• SHOW WHAT YOU CAN DO IN FUTURE
• USE NON-VERBEL COMMUNICATION
• BUY TIME
• SHOW YOUR BUSY SCHEDULE AND COMMITMENTS
• COMMUNICATE NO PERSONALLY
7. WORD/SENTENCES FOR SAYING
NO
• YES,BUT…
• IT IS REALLY IMPORTANT BUT….
• I WILL BE NUABLE TO…..
• I CAN NOT DEFINITELY TELL YOU…
• PERHAPS THIS IS DIFFICULT AT THIS STAGE
• MY PREVIOUS EXPERIENCE SUGGESTS……
• THE SITUATION IS NOT FAVOURABLE….
• IF ….THEN
• USE PROVERBS (A READY WAY TO LOOSE FRIENDSHIP IS TO
LEND HIM MONEY)
8. CONFUCIUS SAYS
• THE SUPERIOR MAN IS EASY TO
SERVE, BUT DIFFICULT TO PLEASE…
• THE INFERIOR MAN IS DIFFICULT TO
SERVE, BUT EASY TO PLEASE
10. For Details and Appointment contact:-
Parveen Kumar Chadha… THINK TANK
(Founder and C.E.O of Saxbee Consultants & Other-Mother
marketingandcommunicationconsultants.com)
Email :-saxbeeconsultants@gmail.com
Mobile No. +91-9818308353
Address:-First Floor G-20(A), Kirti Nagar, New Delhi India Postal
Code-110015
