Customer is king

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Input presentation for #PoDojo Zurich Lean Coffee Session - http://www.meetup.com/PoDojo-Studio-Zurich/events/227011093/

Business

Customer is King?!
Patrick Baumgartner
patrick.baumgartner@42talents.com
#PODojoStudioZH
06.01.2016

8 Not so Good Relationship Signs
High Contact Frequency
Swaps Vendors in Your
Industry and Boasts About It
Your Staff Complains
About Them
Abusive To Your Staff
Payment Issues
Tends to Add or Change Scope
off Work During Project/Sprint
Constantly Unavailable Tries To Game The System

The 4 P Matrix
Price Prospect
Promotion Pain

Or The 3 Ps and one F Matrix
Price Prospect
Promotion Fun

Things a Supplier should do
Be Always Friendly Speaker the Customers
Language
Define The Rules of The
Game Early
Feedback Loops
Involve Customer
Actively
Say No!
Amaze The Customer
Craftsmanship
…
Take The Customer at
Hand

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Customer is king

1. Customer is King?! Patrick Baumgartner patrick.baumgartner@42talents.com #PODojoStudioZH 06.01.2016

2. Not at All Costs!

3. The Good / The Bad / The Ugly Customer

4. 8 Not so Good Relationship Signs High Contact Frequency Swaps Vendors in Your Industry and Boasts About It Your Staff Complains About Them Abusive To Your Staff Payment Issues Tends to Add or Change Scope off Work During Project/Sprint Constantly Unavailable Tries To Game The System

5. The 4 P Matrix Price Prospect Promotion Pain

6. Or The 3 Ps and one F Matrix Price Prospect Promotion Fun

7. But What About the Supplier?

8. Things a Supplier should do Be Always Friendly Speaker the Customers Language Define The Rules of The Game Early Feedback Loops Involve Customer Actively Say No! Amaze The Customer Craftsmanship … Take The Customer at Hand

10. Customer is King?! Patrick Baumgartner patrick.baumgartner@42talents.com #PODojoStudioZH 06.01.2016

Customer is king

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